Awesome support
Keeping in contact with me and Always giving the great support

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Keeping in contact with me and Always giving the great support
My counselor is a great listener, understanding and helpful. I would recommend this website to anyone that needs help with their emotional and mental health !
Meeting with my psychiatrist and therapist have helped me immensely. At a time when life was most difficult for me, they guided me to a place of stability. Also, the Brightside platform has been very easy to navigate, and I love how interactive it is.
I really love my therapist and my psychiatrist, they are both so pleasant and easy to talk to. Brightside accepting my insurance also makes life so much easier!
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My provider is very helpful
The best and easiest experience. They actually care about your symptoms and want you to get better.
My therapist has no idea what we've talked about meeting to meeting, never takes notes and once told me to take a break and leave the call 5 minutes in because I had issues at home and he thought that would help. It didn't, I was there to vent and seek guidance about the issues, not to mention i was billed for the whole session. I stopped seeing him after that. My psychiatrist doesn't even remember what we've said sentance to sentence, he's extremely cold and comes off as a narsacist. He asked me once if I had ever tried a medication before. I told him I had and did not like it and don't want it. He said ok and then asked if I had ever tried that same medication before. I also came in seeking help with attention issues and anxiety issues, he gave me a medication that doesn't help either, focused on depression, which I don't want and told me to see someone else about the attention medications. I am currently seeking treatment elsewhere.
First meeting with my psychiatrist was fine. For the second meeting, she showed up 15 minutes late and then waited until the day when I had only one pill left of my prescription and was about to be completely out, and then messaged me saying we needed to have a follow up appointment to refill it. So I was like we just met like three days ago. And she’s like oh yeah that’s right we did sorry. Seems very disorganized I don’t really trust them!
My therapist, Kathy is outstanding in every way! I feel she always hears me. She makes it easy for me to be honest about my feelings. Your staff has ALWAYS been kind and respectful. Each time I have had issues, for example connecting or being charged for an error that was not my fault, the problem was resolved immediately. I am very satisfied and have no complaints!
The doctor has shown Empathy and compassion and uthe standing during our sessions has helps with things.I can do.It's trying to get through my depression
It has been a great help and I’ve seen improvement in my overall health and my way of thinking
I was looking for help locally but everyone was fully booked or didn’t take my insurance. I was at my wits end and feeling hopeless. Then my husband found this app and I was connected with help right away! The universe connected me with exactly the right people to help me discover the love and life that I deserve! I highly recommend this to everyone in my community due to my experience!
They have really a blessing to me very kind and understanding
The therapist was great and the lessons were helpful. The psychiatrist was a bit inpatient but thorough. When I signed up I gave my insurance information and was under the impression they had checked with my insurance, especially when I got confirmation on my copay amount and my credit card was billed. BUT after just a few sessions my credit card started to get billed without informing me of any changes. I checked my settings and nothing was different. I was very confused because every charge had different invoice numbers. It wasn’t until I put the pressure on that I was finally told my copay was higher and it was my job to check with the insurance not theirs. If I had booked all the sessions they wanted me to with every reminder I would have ended up paying the same amount as out of pocket for one month which defeats the purpose of using insurance at all, but of course someone has to benefit, which I didn’t care since I was here for help. If I had known my copay ended being double I could have planned my sessions apart according to my budget. As someone that came for help, I didn’t think it was going to turn into one more thing I had to worry about. Check with your insurance before signing up, it’s a great place for therapy. I do recommend it. I would have loved to continue.
The lessons along with therapist. The reminders keeps you aware of staying on track. It's very informative.
My therapists, Alfreda and Janke, are terrific. They really listen and make me feel like I'm their only client. And, they're always there for me via messaging.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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