Thank you
Excellent counseling and excellent online service and organization

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Excellent counseling and excellent online service and organization
So far my experience with bright side has been nothing but positive, their very professional and they listen to any concerns or questions that you may have and does a great job with listening
My therapist and psychiatrist work wonders together. I am very pleased with my providers and therapy sessions. They have helped me tremendously.
Good and bad
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After years of trying to find the right therapist, I found one at bright side that has literally saved and changed my life for the better. I’ve never felt this good before.
My therapist made me feel seen and heard. I am doing better because of his help.
I love how they keep you informed about your appointments. Also, always on time and willing to listen. Thank you all for the work you all do.
Ranee listens to me and helped through a very difficult time with my daughter
Still pretty new to Brightside Health. I like my therapist, but honestly, I'm not really having much luck with treatment style of my psychiatrist.
The doctor and counselor listen to my concerns and address them as deemed necessary. Since joining Brightside my quality of life has changed significantly.
Super convenient, and the therapists are knowledgeable and easy to work with
Brightside made it easy to speak to a therapist without having to leave my home. I love my therapist, Dr. Julie, she is so nice and actively listens, giving me great advice and it really makes me pause to think differently about things. I'm so glad I found Brightside.
Michelle listens and doesn't judge. She offers suggestions and is encouraging
First I would like to thank Brightside Health for all the support and guidance they have given me. I have a severe panic disorder and since joining Brightside Health, my disorder has been improving. Thank You for the support and education you have given me. I’m grateful :-) P.M.
To be honest, it should be some kind of way that a patient. That gets medication that they can’t be taken off of immediately without easing off of it should be able to still get a refill on the medication if they don’t have the money to cover the co fees for the visit That is my problem. I can’t get a refill on my medication because I can’t afford to pay the $30 co fees from previous clinic visits,because I am dealing with a financial tragedy right now so I have to take a break from my medication. I understand not being able to schedule an appointment and see the doctor And get therapy but not being able to get a refill on my medication that’s kind of harsh in a very business like nature.
My therapist is easy to talk to and seems to calm me alot .
I love the coordination of care. The care with the therapist and psychiatrist has been supportive and extremely helpful on my emotional journey.
The service and therapeutic care have been really good!
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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