I have very high regard for the…
I have very high regard for the Brightside for the care and concern. Thumbs up.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
I have very high regard for the Brightside for the care and concern. Thumbs up.
Billing was a mess and there were no support. Causing me more emotional distress than the amount they solved.
I value the ability to make appointments and get the care I need from home.
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I really like my counselor because she's had similar experiences with dealing with my own mother
Love logging on from home! Private and still personal even though all online!
The convenience of being able to be provided proper healthcare in a safe space such as your home is what attracted me the most to this site. The reviews are immaculate and my provider is amazing.
I was in crisis and everyone I spoke with took me seriously when I was afraid I was overacting. My inner dialogue had been sad, mean, hateful and scared ... I didn't feel like I was on solid ground for a few weeks but I did start to feel hopeful immediately.... now I still have doubts and down moments but I know I will pull out of them and if I need help managing them I know I have a trusted source to help
The psychiatrist is super kind and listens when I tell her my concerns. Works with me on my medication and never downplays what I am feeling or thinking.
It's easy to use. I need not miss work to sit in an office for wait on a doctor who shows up 3 hours late to my appointment and then still charges me full price but who charges me a fee if I am 1 minute late to my appointment. I like the charts that track progress. My doctor is wonderful, too
I've been working with Helen Uba, PMHNP, for the past two months. I was severely depressed and anxious. I wanted to die. My family threatened to take me to the hospital if I didn't seek help. The medication combination that Helen prescribed for me has made a significant difference in my well being and outlook. I went from sitting on the couch all day and secluding myself from family and friends, to going out, socially engaging with people and doing things around the house. Thank you Helen! I also worked with Helen Raiani, LPC for talk therapy. She gave me the tools I needed to help change my mood. Her encouragement and support were instrumental in my recovery. Brightside Health was a life safer!
All therapists and psychiatrists are readily available. Great communication through the website All staff are helpful.
My therapist listened. Sent me paperwork relevant to my questions
Love my therapist and how easy appointments are easy to set up!
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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