FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
FMG Nottingham are great to deal with. The service was excellent. They arrived at their stated time to collect my car and the same for the return of it. The collection-delivery person was also great to deal with, efficient with humour. The workmanship on the car is perfect, bumper and right wing replaced and paintwork all up to the factory standard. Car cleaned inside & out.
Came on time to pick up and deliver the van on completion. Kept me informed. Vehicle came back in excellent, very clean condition
Many thanks to FMG Scunthorpe nothing was to much trouble they were very informative throughout the time my car was with them special thanks to Tony for returning my car to me
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
All staff at FMG repairs at Bournemouth/Poole were very kind, helpful & very professional. The service at every stage of the repair to my car was great. The courtesy car was even a new model. The repair to my car was perfect and on return, my car looked like new. Thank you! I would definitely recommend this company!
I found FMG was very helpful and kept me informed each step of the way pick and drop off was great if you score out of 10 I would give them 10+
Hi to all at FMG Repair Services in Chelmsford. Just to say a 'BIG THANK YOU' to all that worked on my car, she looks brilliant. You are all a joy to know, everyone I have spoken to have been so helpful and I am recommending you to all I know. Keep doing what you are doing! Thank you!
My insurance Company used FMG at Scunthorpe for the repairs to my car after someone went into the back of me. From start to finish the service I received was impeccable. My car was collected from my house at the stated day and time and was kept informed throughout the process of the repairs by Bailey and Danielle who were very professional, helpful and very polite, and my car was returned as arranged. Just a little niggle re the number plate light and camera and Chris came out from Scunthorpe to Hull to assess. The part has been ordered and will come back to Hull to fit as arranged. Very very pleased with the work done to my car - AMAZING SERVICE!
From start to finish the Littlehampton branch staff were helpful and friendly. Kept us updated on the progress of our repair..our car came back spotless..best of all, the repair to the vechile was faultless ..excellent job Littlehampton branch us a credit to the FMG company..would definitely recommend
So helpful, so friendly, great at keeping in touch, even dropped my house key back home when I left it on the courtesy car key ring! 100% recommend. FMG Mansfield
My insurance company used FMG at Barnstaple for the repairs to my car. I was contacted swiftly to explain what would happen and my car was collected at the stated time. I was kept informed throughout the process and the team were very friendly and professional. The car was returned on the arranged day and time. I was very pleased with the repair and the car came back clean and looking like new. Thank you to all at FMG Barnstaple.
I recently had my car repaired at FMG Grimsby. They went out the way to get my car looking like new! I am very pleased with the service and would recommend anyone to use them if you want a professional well done service. Many thanks
An exceptionally straightforward and pleasant experience after my car was damaged by a parked TP whose parking brake failed. All staff I dealt with were polite, informative and did what they said. How wonderful to get such good service. Thank you Ged and the team.
The level of service I have received from this company is dire. I have done nothing but follow their instructions for the repair of my car through an insurance claim and yet they still felt compelled to send me a letter demanding payment or legal action. They took two attempts to fix my car and painted it the wrong colour and them blamed me for not paying them £600 before they fixed it for the final time.
FMG Harrogate . This has been the most stressful experience I have ever had , They don’t keep you informed as they say they will. My car was Collected on Tuesday 07/05/2024 Brought back on Thursday 16/05/2024 Returned to them the same day on Thursday 16/05/2024 Due to new Damage caused while car was with them : A dent on the Bonnet, 2 x chips in drivers side wing, a dent above passenger side rear door and a black mark above drivers door handle. How can they dent above rear door when they are working on front bumper??? Brought me a curtesy car Dirty car washed with oily rag. on 24/05/2024 My car returned to me on 29th may with 1 missing clip on front grill and paint on front passenger seat? When I told them about the missing plastic clip they replied saying they thought That because it was rusty they assumed the bolt was rusted out and had been that way previously? I told them that it was dirt under the plastic clip flange and plastic does not rust and they had put 3 of the 4 plastic clips back in? Replacement clip delivered and now fitted. They just do not care about your car or you PLEASE AVOID! If you care about your car.
My insurance used FMG Hereford for my car repairs. I would just like to say from start to finish the service was faultless and the staff were so polite and informative. From the man who took the photos of the damage when I just popped in and he took them straight away was no problem at all, to Harry who kept me updated with everything and again very polite, The lovely man who picked my car up and dropped the courtesy car off and Tracy when I collected my car at 5 minutes before closing was still no bother to her she was still happy and smiling. The car itself was gleaming like a brand new car. Amazing service all round thank you!
The car was collected and courtesy car delivered the next day. Service friendly and efficient. Was kept updated by text at every stage and beautifully repaired car returned in less than three weeks.
Car collected for minor accident damage and taken to Mansfield branch, all work completed in less than a week and car returned, cleaned and checked. Can't fault the service.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
This profile hasn't been claimed by the business owner.
