Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	1,040	100%	+0.1	● Low

4.4 / 5 overall

1,040 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.3▲ 0.1
12-month avg: 4.3
All-time: 4.4
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
FMG Repair ServicesThis company	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.4 out of 5 (good)	3.6 out of 5 (good)	−4%	1,040
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.2 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.2 out of 5 (poor)	1.4 out of 5 (poor)	—	1,000

Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).

Nadine

1 review

Jul 25, 2024

Hereford branch disappointing

Would give 0 if I could. After someone reversed into my parked car, my insurance arranged repairs at this garage. Cosmetically, they did a great job but never managed to fix the issues with the sensors on my suzuki. Every time we would drive it away the warning light came back on. My insurance said it should have been a lifetime warranty from the garage and I could take it back however many times until the issue was fixed as that is what they had paid them to fix. Unfortunately, this garage just botched it and then tried to accuse us of having another accident to cover up the fact they weren't competent to fix the sensor issue. If we had another issue/accident we would go through the insurance as we had done the first time. We were fobbed off for weeks by their mechanic saying wait for the sensor to settle down. When I phoned for the 3rd time to ask them to look at their work, the mechanic shouted at me down the phone and was verbally abusive, accused me of being an insurance fraud wanting free work. He lied to me saying he had a conversation with my husband which was all fabricated and when i put my husband on the phone he massively back tracked which confirmed to me how untrustworthy he is. When I challenged his accusation with a sensible response he lost his head and put the phone down. We weren't trying to get free work or get them to fix something that was new, they were just unable to perform a correct fix on the initial issue and got arsey when we challenged the poor practice. We've since raised a complaint with our insurer. Avoid this garage at all costs, they just bodge the work, clearly don't have the qualifications or kit to properly fix newer cars. Unprofessional mechanic letting the whole team there down and embarrassing the others that do a good job. I can't put into words how rude this man was and the way he spoke to me a pregnant NHS nurse was disgusting. The only fraudulent person here is him taking money off my insurance to fix something he hasn't been able to fix. As other reviews here mention they don't fulfil what they promise.

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Mr Graham Coster

1 review

Jul 10, 2024

Dire

Dire. Tesco Insurance selected FMG to repair my car. I booked a date for an assessor to call and then asked for that day to be changed as I was not available on the arranged date. They agreed to this change, did not come out on the rearranged date and then called me 3 times on the date first booked. I was then asked to bring the car in to their branch in Milton Keynes. It was assessed and pictures taken. The repair involved a new door. A week later I was asked if they could assess the damage. I said it had been assessed, so the details were not updated on their system? I booked the car in for the repair. A week later I contacted them and they had no record of the booking. So another date was booked. I called and asked how long it will take to repair. The first person said 1-2 weeks. The second said they cannot tell until they get the car in the branch. I raised a complaint. That was closed while they did an internal investigation. That has had no impact on the level of service I have received. I have called the branch and the call was not answered by customer services. Rang back and took the option for engineers and was answered in seconds by customer services. Two days ago, Monday 8th July, I received an update that the repair had been completed. Yesterday, 9th July, I heard nothing from FMG. Apparently the car was being quality checked and cleaned. Today, 10th July, I called and asked for the car to be returned. It would be returned by 4:00, 4:30 at the latest. I missed a call from a driver mid morning and so called the branch to say I was in all day. I called at 4:32 and was told that the drivers had called me this afternoon. I have no record of those calls. So my car is not being returned today. I could not take my autistic son to his therapist as I did not have a car. I need to drive to the railway station tomorrow at 6:30. So I have to incur costs and delays as FMG do not have systems that record events and staff who appear to lie to customers. Why am I writing this? Apparently, FMG will not respond. They will continue to receive business from Tesco.

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Month	Average	Reviews
Sep 24	4.6	22
Oct 24	4.3	29
Nov 24	4.7	37
Dec 24	4.2	21
Jan 25	4.3	25
Feb 25	4.2	19
Mar 25	3.8	33
Apr 25	4.3	23
May 25	4.5	24
Jun 25	4.3	20
Jul 25	4.0	32
Aug 25	4.7	18

FMG Repair Services reviews & trust report

FMG Repair Services has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 408 positive reviews

Top complaintsof 87 negative reviews

How it compares

Reviews

Customer reviews (1,040)

Great car repair service

Walsall branch as left my car unsecured…

Excellent repair and customer service

Alternatives to FMG Repair Services

BJS Home Delivery

DB Schenker Sverige

ThePackengers

Tesla

Gruppo Autotorino

Argus Car Hire

The CrowdTrust Experience⭐

Friendly and efficient service from all…

Hereford branch disappointing

Parts don't match following repairs

****Highly Not Recommended***

Fmg Scunthorpe were great

five star service FMG HULL

Hull branch

Great company

A perfect experience

HULL SITE

Slow & Poor Communication

Staff went the extra miles to help me

FMG Repairs Services in Hull fantastic service

I took my Ford Kuga to Stourbridge…

Dire

All the repairs to my car we carried…

Excellent professional customer service

About FMG Repair Services

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