FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
I would use them again. They fixed my car after somebody drove into it. They dropped a courtesy car off at my house and dropped my car back a few days later. The staff were lovely and I’m pleased with the work they’ve done. My only criticism is that I don’t think the communication is the best, they don’t send a confirmation email which I’d prefer and I also sent an email that wasn’t responded to. Other than that I have no issues.
It was great to have the car collected from my house and delivered back to me when the work was completed and at the specified times stated. Saffron in the office was very friendly and efficient and kept me informed of progress via phone calls. Car was immaculate when I got it back on the 3rd June and a brilliant job was done by the Hull FMG branch to repair the damage. Thank you once again
Had several dates for repair to be finished. 46 days later still waiting. 48 days now. Still no clear date for completion. Company haven't kept me informed at all. Not a good experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent from start to finish and kept well informed throughout the process thanks to everyone 👍 😀 FMG repairs Gateshead
Collected my car from FMG in chadderton today (my choice). Absolutely delighted with the service I received and for a job well done. Even covered both driver and passenger seats with plastic for protection. My car was cleaned inside and out and smelt like a new car. Thanks also to the lady that dealt with the admin (sorry....didn't get a name).
I had a terrible service experience. A minor repair, which was initially estimated to take 2-4 working days, ended up taking 6 working days. In total, the entire process dragged on for more than 2 months. I had to submit pictures multiple times, and even after a service technician came by and took additional pictures, the issues persisted. Despite being assured that all necessary parts were ordered, I was later informed that some parts were missing and had to be reordered. To top it off, I was handed the wrong paperwork (a different repair job) at the end of the process. Very disappointing and frustrating. FMG Repair Services Slough
STAY CLEAR - The Milton Keynes branch could not be worse. I've spent 4 days trying to get hold of them to even pick up my car to start repairs. 12 phones call's later and still no answer. God knows how long it will take once they have my car for me to get it back. SHOCKING
Ellesmere Port Fmg services Some person bumped my car in a car park damage to light and bumper the Fmg services from start to finish was flawless a great thank you to you all services/ drivers and mechanics polite and courteous at all times x
Just received my Renault Akarna back being in a collision. FMG have done a really great job, paint work is a difficult one to match but you can’t tell. Thanks for a job well done
I was allocated to FMG by my Insurance Company for a minor repair. They have been excellent throughout the whole process. The communication has been excellent throughout from booking in to assessing the vehicle and having the work done. All of the staff are first rate and very professional. My car was completed on time and everything agreed was completed and to a high standard. There was a subsequent issue with the drivers door window that they very swiftly worked to resolve. Highly recomended.
Excellent Service from start to finish. My car suffered front bumper damage in a minor collision, and everyone at FMG Newcastle were brilliant, My car was collected and a courtesy car dropped off on Wednesday. The repairs were completed very quickly, and my car was back to me on Friday afternoon, valeted and cleaned too. Many thanks to Kelly, Dawn, Darren and whoever did the repair and valeting.
Amazing service from start to finish, my car was vandalised and when it came to their site the estimator (Mark) called me down to walk around the car with me to point out all the damaged areas and went above and beyond walking me through the process. I had constant updates from Olivia and Hayley about the progress with the car, when it’s due for completion and were helpful with all questions I raised. The car turned out immaculate and I’m extremely happy with the services that were provided. Thank you FMG Repair Services Bridgend!
I can not rate FMG Bournemouth highly enough. From start to finish I was given regular updates on the progress of my vehicle's repair.The staff both in the office and the people collecting and delivering the car were so helpful,friendly, courteous and professional in every way. They went out of their way to collect and deliver to fit in around my day which was very much appreciated.So a big thank you to all concerned.
Absolute mess of an organisation. Garage that FMG sent our car to have done nothing for 2 months now. We’ve requested our car move to a different garage who can repair it within 2 weeks. Insurers have authorised this. FMG have put blocker after blocker in the way and the car has not moved. FMG keep trying to persuade us to stay with the garage despite the garage saying they cannot fulfil the request at the current time or give a timescale for completion. They have no empathy or consideration for our standpoint and repeatedly try to side with the garage in conversations but have not paid the garage in order for them to release our car. The person who claims to be a senior manager at Pronto is absolutely out of his depth. Between FMG and Pronto Grantham there has been an absolute shambolic mess. With no end in sight and our car being held without authority from us or the insurers to continue to hold it, our car has been reported as stolen. If your insurer uses the FMG repair network, move insurers, you do not want your car stuck in this system.
FMG PLYMOUTH have been fantastic in keeping in touch and offering support and advice after my accident and car being in their care. The Customer Service, Jenny was friendly, courteous and professional and created confidence that all was being handled in the best possible manner. Paul the assesor also provided key information and regular input. FMG in a potentially stressful time gave all the assurances that were needed. They were tops. Thank you
A totally flawless and efficient service. My car was damaged and FMG handled the repairs via my insurers. They collected my car immediately and kept in constant contact (thank you Kelly!), letting me know how things were progressing. When the repairs were complete, they returned my car immediately- spotlessly valeted and washed. I couldn’t recommend them highly enough.
It just gets worse! 7 weeks and still nothing! Constant excuses and different reasons as to why it’s not complete! Got told it was in final stage and would have it back yesterday! Call today to be informed it was being signed off today and have it tomorrow! Now being told it’s back in refit and it’ll be another week atleast! Place is a joke! I’m coming down to get the car from you! Absolutely shocking company!
They had my car for four weeks to repair small crack in my bumper. The car came back with damage to my rear door that happened when they had my car.
The staff are all so helpful and friendly and make the experience as easy and sympathetic as possible. The accident repair work was carried out in a good timeframe and the quality and service were both exceptional. My insurers are Admiral and I hope they continue to use FMG.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
This profile hasn't been claimed by the business owner.
