FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Grimsby branch were excellent! They dealt with our repair promptly and fitted in around our scheduled holiday and did a great job. Special thanks to lovely Michelle in the office who kept us informed and Kevin that delivery driver. Would definitely recommend. Can't get the branch finder below to bring up Grimsby but they are there!
Terrible Service at CSA FMG Mansfield I had an absolutely dreadful experience with CSA FMG Mansfield. From start to finish, the service was appalling. The staff were not only rude but also completely unprofessional. They hung up on me during our phone conversations, which is entirely unacceptable. My car was sent to them by Direct Line for repairs, but incredibly, they lost it for two weeks. When I called to check on the progress after not hearing anything for a considerable amount of time, they told me they couldn't find my car. This level of incompetence is shocking and inexcusable. It's unbelievable that a car repair service could be so negligent as to lose a customer's car and then fail to provide any updates or take responsibility. This situation has caused me significant inconvenience and stress. I have written to Direct Line to explain in detail the poor service that CSA FMG Mansfield offers their clients. I strongly urge others to avoid this company at all costs. They are unreliable, disrespectful, and evidently incapable of handling their responsibilities. Save yourself the trouble and take your car somewhere else, where it won't be lost, and you will be treated with the respect you deserve.
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My recent experience with FMG Repairs Mansfield Branch was over and above expectations. My car went in for repairs after it was stolen and my house was broken into . The reason I am telling you this is because the reception staff especially Laura and Jess were exceptional. Their kindness and understanding went far beyond their job title. Thankyou from the bottom of my heart FMGRepairs Mansfield Branch. Joan Wilder. BTW the work was done to a very high standard
Awful company. Massively overcharged for a small scratch that they took nearly 2 weeks to fix. Lied on multiple occasions saying it would be ready tomorrow only to lie again. Avoid!
Very pleased with the repairs done on my car, at the Scunthorpe branch. Chris was very helpful collecting & bringing my car back to me. Overall a job well done!
Kept me updated with the repair Very polite and friendly Professional service.
I like that the staff I spoke to were all very nice. And the weekly updates about my repairs. The car was lovely and clean when I got it back after the repairs. This was at the Hull branch.
We have been impressed with the service we have received from you after our accident. We were contacted quickly to assess the damage and you were happy to do the repairs while we were on holiday. I also didn't expect the car to be cleaned and vacuumed, so thank you.
Excellent service from the team I the Hull branch thankyou.
Six weeks to do repairs. Repairs failed after just two weeks.
Absolutely shocking repair. You couldn’t make it up. Car has been with garage for over two weeks for some minor bodywork damage and a scratched wheel. Car was returned today and the wheel has lacquer coming off. Delivery man telephoned the office who in turn blamed the insurance company for not wanting to pay for a full wheel refurbishment. Literally looks like they have just given it a spit and polish. Unbelievable workmanship (if you can even call it that). Wow. In shock as to just how bad this job is. Funniest thing is that they left a note in the car saying “your repair has been completed to the highest standard “ lol This is the Nottingham branch.
Amazing, Car went in due to a a tear in the bonnet of my car. Came back within a week. Car was like brand new. Tony gives amazing customer service was exactly the time he said he would be when he was delivering my car. 10/10 would reccomend for anyone needing bodywork on their vehicle.
Bit of a polarised experience from FMG... I've collected my car having used FMG Leeds Holbeck via Admiral for accident repairs. I'm very happy with the quality of the repairs and the service delivered by the guys who completed the hand over of my car & the courtesy car when I dropped mine in and collected it again. Both friendly and informative, on collection the man who helped me was particularly helpful and provided useful advice. However, when I dropped my car off the week before & collected the courtesy car I was asked for my driving licence - might be obvious to some but having given all the details to Admiral, and it not being mentioned on the phone by FMG when the handover was arranged, I didn't expect it to be needed and it was located 1.5 hours away... I was met with 'well you'd need it if you were hiring a car, it's just the same.' - A bit of an odd thing to say I thought considering I don't hire cars, as I own one. Car ownership being the very thing that brought me to be using FMG's services.... I challenged this and the lady blamed her colleague (sat next to her) for not telling me on the phone I needed it, saying she hadn't been here long - this was unnecessary and likely embarrassing and demotivating for the newer employee. An apology would have done. The lady subsequently told me that I was required to carry my driving licence at all times while driving so I should have had it anyway, this is not true and is not required in the UK. Upon collection of my car I had an excess to pay and like every transaction I make (and like 91% of all eligible card transactions in the UK last year) I planned to use contactless. This isn't possible you need to call a number and pay with your card number, which I don't have. Luckily someone was at home to send me a picture of my card but had they not been, I wouldn't have been able to pay. Again my suggestion that informing customers they can't pay their excess (which you are reminded you need to pay on collection multiple times throughout the process) with today's most popular payment method and you need a physical card was not all that well received.... So the repairs are a good standard and handover was good, but the front office service let them down somewhat with a lack of information around what was required of me, as if it were to be expected that I know their processes as a customer. Wouldn't say I don't recommend FMG, as after all it's all about the repair really, but better communication is needed.
The process of getting my car repaired was made stress free and easy thanks to FMG Cardiff. I was given updates regularly and informed of the vehicles status at every stage. Would highly recommend!
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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