FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Worst experience Kept the car for 3 wks (22/03/2024 - 12/04/2024) just to repair a dent on the passenger side bumper. Apparently they work only 3 hrs on a car in a day because they want to give time to the other cars that they have taken up for repairs. Avoid if you need your car back soon.
Absolutely fantastic. I’ve never had an accident before and was worried that my car would never be the same again but it’s like new. Kept updated all the way. I’d definitely use them again but hopefully won’t have to. First class service.
From start to finish thr service that was given was excellent. The examiner checked the car and have me good information on what was to be done. I was kept informed of the progress of the repair and when rhe car was collected the standard of workmanship was excellent and the car was valeted inside and out. All members of staff were friendly and efficient and I would recommend the garage to anyone.
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This accident repair centre were excellent from start to finish. From the initial call to explain what would happen with my vehicle to it being collected by John. The repairs were completed and my vehicle returned to me within a week. I was kept informed of the process the whole time. I can’t praise them highly enough.
Not all repairs were completed to the vehicle that should have been. Incredibly poor workmanship, when I explained the issues the staff were very rude. The individual who dropped off the vehicle was intimidating and threatening to my wife. They then proceeded to misinform the insurance company about the damage to my vehicle, and went out of your way to lie about the damage saying it couldn’t possibly have come from the accident (despite the fact they repaired damage either side of the missing repair work in question). This was a spiteful and petty act of pathetic individuals within their organisation lacking any sort of professionalism. Even if the insurer eventually agrees to cover this, I would not trust them repairing a pen let alone my vehicle again and would go to another garage. I hope this reaches as many people as possible so everyone can see what a Mickey Mouse organisation they are and what hack jobs work at their company.
Well words aren't enough they made a bad situation stress free they picked up and fixed kept me in loop all the way and returned back early, absolutly brilliant thank you FMG
Would not recommend this company to anyone. We used FMG via our insurers and they did a poor repair job on our vehicle missing lots of scratches. When we raised this with them staff were extremely aggressive to us and went on to tell our insurers these missed scratches couldn’t possibly be from the same incident (even though they repaired scratches either side). We are now having to dispute this with our insurers. Dishonest behaviour and disgusting attitude. If you want a repair job done properly don’t use FMG!
Long wait poor communication I was asked if I could take and collect my vehicle from Scunthorpe, living in Hull I asked about there Hull branch but was told no availability, Eventually they collected 18 March and returned 3 April, I’ve reported my experience too my insurance company,
Dreadful, I've been waiting over a week for them to even phone me!! Ive had no courtesy vehicle and car hasn't been recovered, my online portal not been updated since day one. I've called them 9 times, they said they've escalated it as I have a disabled son and no car, each time they promised to get the ball rolling and they'd call me straight back 9 times and NOTHING!! SINCE MY ACCIDENT THEY HAVE NOT DONE ANYTHING......NO CONTACT WHATSOEVER......PLEASE AVOID!!!!!!!
Yes good job no problems
I was sent to FMG in Hull by my insurance company after some one had got to close to my car & put some nasty scratches & damaged it . On arrival at FMG Hull a gentleman told me what he was going to do with the car & I had compleat confidence in chap as he new what he had to do FMG in Hull contacted me re.picking up my car ,when the car had gone they in I was fully informed all the time the car was a way & on completion the car was brought back to my home fully restored & cleaned I could not speak more highly of the Company FMG Hull from the ladies in the office to the men who did the work on my car I could with no problem give them a 5 star rating 👌 Thanks for giving me the opportunity To thank you all Dennis Cooper
Took car over to Doncaster branch, reception staff were really good, they went to get estimator straight away. He was very helpful ,he went into detail as to what was required to complete the repair, and explained that if delays happened it was probably due to waiting for parts delivery. I received an update about one week later to advise of progress of repair, also they would be in touch the following week. The day after I received a text to say the car was ready, and arranged a time for delivery. They delivered the car, it looked like it had just come out of a showroom, inside and outside ,spotless. Finally, I would add that I will recommend their services to my friends and family, and if need arises I would not hesitate to use their services again. Great job thank you so much.
Scunthorpe team. Repair prompt and great result. Car collected and returned and team members were a credit to the company. Thanks!
Bridgend branch - Great customer service and work done. Insurance job completed for fire damaged car. Collection and return of vehicle was seamless. Date of completion had to be extended a couple of times because of delays in parts, so clearly outside of FMG control. Slight confusion caused by some of the auto-messages, but easily cleared up by staff. Works completed to a good standard and customer care throughout was very good.
Great communication and updates Fantastic invisible repair Car returned valeted looking better than Showroom Condition A Big Thank You to all at the Doncaster branch
Terrible communication from start to finish. Multiple broken delivery promises including wife taking a wasted day off work to take a delivery that didn't materialise. Car was also returned with a flat tyre. The actual repair is great though 🙄
Car collection very efficient by Bridgend branch
Not the best service car is all out of line this includes the badge isn’t even in the right place There is a fingers width gap between the bumper and the boot seal Light don’t even line up had this problem before with a previous vehicle No communication said there ring every two days to keep me informed All round shocking service
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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