Thank you so much for the help and…
Thank you so much for the help and support you provided for me. My vehicle is a mobility car and you took great care of it. This was the hull branch.

FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Thank you so much for the help and support you provided for me. My vehicle is a mobility car and you took great care of it. This was the hull branch.
Excellent service and communication all the way through the repair. Special mention’s for Bailey and Laurence who were fantastic 😁
Excellent repair work done with clear communication throughout the repair process.
I was so impressed with the service all thanks to one team member…..Babs. She was so approachable and friendly and explained the whole process and completed it with impeccable customer service skills and a smile on her face. If she hadn’t dealt with my car whilst it was being repaired, I wouldn’t have been as happy with the service. A big thank you to Babs and the team behind her. Thank you for making my experience a pleasant one and non stressful.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
FMG (Bridgend South Wales) had my company car to repair a bump and the job/workmanship they did was absolutely stunning. The customer service was first class. Both Olivia and Brian were amazing. My car was collected and a courtesy car was delivered the same time. They phoned me throughout the whole experience to update me on progress. They returned the car to my home after repair and even followed up with an after care call to check if I was happy with the work. A huge thanks to you all at FMG. Keep up the good work guys!
Car repairs done at the Scunthorpe branch. Can’t recommend this company enough! All of the team are lovely and polite. Car repairs were done to an amazing standard and Tony was great who brought my car to me.
I recently had my car repaired at FMG Repair Services Hull Garage, and I couldn't be happier with the service. The staff was incredibly knowledgeable and friendly, explaining the issue thoroughly and providing a fair quote. The repair was completed efficiently, and my car now runs smoothly. I highly recommend FMG HULL Garage for their professionalism and excellent workmanship.
Car was picked after accident as promised. FMG kept me informed at all stages of the repair The car was repaired to a very high standard and everything works as it should the car was c valeted and the exterior cleaned The pick from FMG HULL was very straightforward the staff where polite and explained all the accompanying paperwork The car is now running as good as ever
I was referred to FMG Repair Services, Huddersfield by my insurance company, Tesco Personal Finance. The repair to my Mercedes GLA was handled efficiently with excellent communication by Reception and Operations staff (particular thanks to Darren for keeping me in the loop on parts availability from Germany). Although, due to two parts not being in UK stock, the process took five weeks I had a Courtesy Car throughout and my car was returned in immaculate condition with a written guarantee on the work undertaken.
Excellent,friendly &professional repair done by FMJ Repair Services.My vehicle was repaired and returned on time. I would highly recommend FMJ to my friends.Once again thanks for the excellent repair done by FMJ TEAM Cardiff
They were at all times polite and helpful and explained what repairs were necessary. There was a slight delay in obtaining the parts but once they arrived the job was carried out fairly quickly and they rang me every 2 days to give me an update on the progress.My car was delivered back to me in excellent order and I am very satisfied their work. Thank you for a job well done.
FMG kept me informed and upto date with the car repair. The repairs were carried out to a high standard.
I had a accident on 25/01/24 contacted my insurance and was put through to FMG as that is the accident repair service they use i had forgot to inform them at the time of my claim my indicator stalk was broken was told it shouldn't be a problem and just add it to my claim they have told me my indicator stalk fell off due to wear n tear which I've never seen or heard of in my life i made it very clear i wasn't happy paying my access until my car was repaired how it was prior to the accident they have told me they would send a engineer to look at the damage I've waiting weeks with no contact contacted my insurance today n been told the engineer have put the job on hold because they couldn't contact me but i haven't had one phone call voice mail or email regarding this issue be careful who you insure your car with especially if they use these poor accident claim companies
Friendly staff , good work
Here's your Trustpilot review: I regret to say that my experience with FMG Car Service Network has been nothing short of a nightmare. After waiting patiently for three months, they failed to take any action on my behalf. It's baffling that a company entrusted with car repairs could operate so inefficiently. Aside from the reception, who at least knew where to direct my calls, the rest of the company seemed utterly clueless. It felt like being caught in a bureaucratic maze, with each person passing me on to the next without any real authority or knowledge. Their chain of command is reminiscent of the bureaucracy of Putin's Russia. It took them a staggering three months and ten days to do absolutely nothing about replacing a minor part. When I finally decided to take matters into my own hands and have the repair done elsewhere, they still managed to drag their feet. It took them days to get an engineer to email my insurance with the repair cost for approval. FMG Car Service Network is a company that should not exist. Their incompetence and lack of urgency deserve a rating of -10 stars. Save yourself the headache and avoid them at all costs.
Lovely people very efficient but so friendly and helpful I had a courtesy car while mine was being fixed they brought that to me and picked it when they brought mine back. You never have to wait a long time for someone to answer the phone they answer straight away and you can speak to the person who is repairing your car But the best thing is they ring every few days to tell what happening to your car which I found very helpful. When you get your car back your paperwork tells you everything they have done, great job done can't fault them for anything.
customer service not up to scratch - car collected on the 16th Feb and was told car would take 7-10 days to fix. I was asked if I would need a courtesy car and confirmed I wouldn’t as long as car would be returned at 10 days. They also confirmed that if the fix needed longer that they would contact me and organise a courtesy car for any time beyond 10 days. Since then I’ve been waiting for communication and have heard nothing. Yesterday I called for an update and was told car would likely be with me today but that they would ring back and call - they never called back. Today I called twice and spoke to two customer service reps and asked them to confirm the car would be delivered tomorrow and if they weren’t able to deliver, then if they could organise a courtesy car. They said all the things I wanted to hear and promised they would absolutely call to confirm my car drop off. Again no call back and I’m left without knowing if my car will arrive tomorrow and if I have a courtesy car sorted - I imagine unlikely given my experience so far. Now I’m left not being able to drive two small children for a holiday which starts tomorrow. Overall disappointed.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
This profile hasn't been claimed by the business owner.