Accident repair
Had my car back today after having it repaired by FMG, they did a great job. Thankyou

FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Had my car back today after having it repaired by FMG, they did a great job. Thankyou
The staff at FMG are polite, friendly and professional, the car took a little longer to be repaired than I expected because of a part but they kept me informed and once the part arrived they got on and did the job. I would definitely use them again should the need ever arise. It is refreshing in this day and age to find staff that care about the client and quality of work, A definite five stars.
Excellent service first class repair even valeted car in/out good communication level would highly recommended 👌 FMG repairs Hull
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Tracy at Hereford was great. So helpful all the way through. They picked our car up from our home address and returned when they said they would. The work is immaculate, and it was cleaned. So glad our insurance company uses FMG at Hereford for repairs they were superb.
Excellent service from all at the Govan Branch. My car required to go in for repairs following a rear end bump. I was contacted quickly and a date was arranged to bring it in within a week. The car was collected from the house and I was regularly kept updated with the progress. The repair was completed quickly and to a high standard and when the vehicle was returned it was immaculate. All in all high end, efficient and friendly service.
Faultless After a recent accident, my car was repaired by the Exeter airport branch of FMG. From arranging to collect to bringing it home, the company were professional, courteous and unfailingly helpful. The repair is faultless. A truly professional job. I was kept informed throughout by phone and also text and I was able to log on to their website and check progress myself if I wished. Despite delays with parts (not the fault of FMG) the repair was completed in 2 weeks. To top it all, the car was delivered back clean! It certainly wasn’t when it was collected. So I am a very happy customer and thoroughly recommend. Absolutely brilliant.
We left our Diamond Black Škoda in for repair following a rear end shunt ( NOT OUR FAULT ) We were told the est finish date would be today and it was . The quality of the repair was utterly brilliant . Everyone I dealt with was very Professional , very helpful , and very polite . Could not ask for a better experience . One very satisfied customer .
FGM Leamington Spa repaired our car in an insurance claim won by Tesco The whole process and result were excellent All staff were so pleasant and helpful Totally recommended
My car went to FMG repair shop in Hull via an insurance claim. It seemed to take a long time but this was due to waiting for parts. I was kept up to date on the progress of the repair on a regular basis. On the occasions that I had to phone, it was answered very quickly and found the staff very friendly and helpful. My car now looks like new and was valeted to a high standard. Would highly recommend
In all my years as a Motability customer, ive used a nuber of boddyshops. With very mixed reviews. So after the latest misshap my car went to FMG (Stockport). Jan 2024 Were do i begin... Comunication 10/10 almost a daily phone call, regadless of if it was needed. Workmanship 10/10 good as new. But most import of all... Absolutly trustworhy staff 11/10, everything stilll in boot/glovebox... Even the biscuts LOL NO additional milage or such like. And returned box fresh with a full tank of fuel. Top draw service all round Thanks Guys. L J Sullivan
Hereford Branch. Tracy was so helpful. I had trouble dropping my to them and collecting it. That wasn’t an issue for them they came and dropped a courtesy car to my home, and when my car was ready they dropped it back to me. They were amazing and the repairs to my car are excellent. Thanks so much. SC Malvern.
Absolutely amazing. It's like a new car again. In contact with me all the time and nothing was too much trouble. Excellent service from the repair centre and also with the reception staff and with the courtesy car people. Very happy and would recommend them to anyone. No hassle from beginning of the process to the end. Thanks . Also completed earlier than they said.
FMG in Torbay repaired some damage to the bodywork of my car and I am genuinely so impressed. The staff were brilliant and kept me updated whilst it was in the garage, they conducted some extra checks which I didn’t expect. My car was returned to me fully cleaned and inside and out. I’d fully recommend!
Excellent service from start to finish. The car was picked up on time, we were kept informed about the repair progress regularly. We were due to go on holiday and our repairs were prioritised to meet our departure date. Many thanks to all your staff and I would recommend FMG to everyone.
FMG Repairs - Scunthorpe contacted me following making a claim via my insurance company. Very simple, smooth process. Courtesy car was provided & delivered on a recovery truck & my damaged car was taken away for repair. A week later the reverse process happened & my car was delivered in presteigne condition. The standard of repair was excellent, well done to the garage team. Laurence was the delivery driver, so a special mention to him for a polite, smooth transition with paperwork & vehicles.
We had an excellent experience with FMG garage in Hull. Very friendly people from the man who dropped off our courtesy car to the people working in the garage. Repairs done quite quickly and the car on its return had been valeted inside and out. Cannot recommend FMG enough
Fantastic experience with FMG. They arranged a courtesy car to be dropped off at my house and took my car away. Once finished they collected at a time that was convenient for me. There was very little disruption in my working day. My car came back all fixed with no issues. They even cleaned my car inside and out and replaced petrol used to bring my car back!
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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