Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking.
The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services has a positive customer experience.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
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The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
1,036 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.2
1,036
100%
● Low
4.2 / 5 overall
=
1,036 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.4
12-month avg
4.4
All-time
4.2
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
3.8
31
Oct 24
4.3
40
Nov 24
4.5
34
Dec 24
4.6
40
Jan 25
3.8
30
Feb 25
4.3
40
Mar 25
4.1
37
Apr 25
4.5
60
May 25
4.7
46
Jun 25
4.5
30
Jul 25
4.5
38
Aug 25
4.2
21
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 412 positive reviews
Customer service38%
157 mentions
Friendly staff24%
97 mentions
Fast & efficient20%
84 mentions
Professionalism19%
79 mentions
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
On “Customer service” · Aug 29, 2025
Top complaintsof 83 negative reviews
Customer service57%
47 mentions
Payment issues52%
43 mentions
Refund31%
26 mentions
Response time14%
12 mentions
“Avoid at all costs”
On “Customer service” · Aug 8, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
Overall rating and review count for this company and similar companies
I used Hello services after having flat renovated before moving in. Booking was easy and I needed to change the booking a couple of times as work had not finished.
Jose was punctual, polite and friendly. He paid great attention to detail and persisted in getting some stains out of my carpets.Tge standard of cleaning was excellent and it was lovely to move all my furniture into a clean and fresh flat I would highly recommend and definitely use hello services and specifically Jose again
Sardar did an excellent job for my end of tenancy cleaning. Communication was great all round, he was friendly and informative, and has left the flat looking clean and tidy.
This is a scam company. I looked at deep cleaning companies on line and Hello cleaning services was comparable in price to others, however I could get an early appointment through their online booking system and that is why I chose and booked with them. You have to pay the full amount at the time of booking. Having made the payment and booking I get a call to say they could not fulfil that date, so reluctantly I rearranged. The cleaner was 1 1/2 hours late for that appointment.
I paid £162.00 for a deep clean of my mother’s small living room and bedroom, so it would be clean upon her return from hospital. The rooms were very dusty. I expected a professional cleaner(s) to arrive with equipment to undertake the task. A lady with a hoover in a bag for life and a feather duster was what I received. This lady could not speak English so we could not communicate. I hoped she knew what she was doing. One hour and three quarters later she was finished. I immediately pointed to areas that were clearly untouched. She was not happy and had a very loud vocal call to her manager. I spoke to her manager who blamed me for the dusty condition of the rooms. I explained I had booked a deep clean not a general dusting, she told me to take it up with the boys in London!.The floors are laminated and they were not washed and things still very dusty.I expected a 4-6 hours cleaning appointment paid more than £80.00 per hour for something I could have done better myself.
Part 2. I see you have not publish my reply to the letter you have uploaded and I am not going to bore people with it, I think most people can see through your nonsense, however I must assert my dogs were not roaming, they were in a room with me and however you try to dress is up 105 minutes, one cleaner with a hover, a feather duster, dusting cloths and a spray does not a deep clean make. This was two room and as already stated not a mop or a damp cloth in sight.
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Ishmael & Ali turned up on time and were very polite. The paths were cleaned. However, if the paths had been covered with years of algae then the pressure washer they had would have been inadequate. The equipment used, bore no resemblance to the web site which states high pressure washing service.
If I could give zero stars, I would. My experience with this cleaning company has been frustrating, disappointing, and outright unacceptable. I booked an end-of-tenancy cleaning at a premium rate of over £400, expecting a professional service that would ensure the property met the required standard. Instead, what I got was rushed, substandard work by poorly trained cleaners who were reluctant to even begin the job.
After the service, the landlord’s checkout report highlighted multiple areas that were not properly cleaned, leaving me responsible for additional costs. When I initially raised my concerns, the company demanded proof over the phone instead of addressing the issue. By the time they finally responded, I had already vacated the property and no longer had access, making their offer of a re-clean completely useless.
Their resolution? First, they offered a £10 goodwill gesture—a complete insult given the price I paid and the stress they caused. Then, after further back-and-forth emails where I had to spell out the issue repeatedly, they increased it to £20, claiming it was proportional to the “missed areas.” A refund of £20 for a £400+ service—does that sound fair?
Throughout this entire ordeal, they have shown zero accountability. Instead of addressing the core issue—the poor quality of cleaning and the impact of their failure—they have continuously defended their actions, referenced their terms and conditions, and attempted to minimize their responsibility. They even provided after-cleaning photos that clearly show dirt still present on wet surfaces, proving my point rather than refuting it.
And based on their response pattern, I fully expect them to reply to this review not with an apology or genuine effort to resolve this, but with a defensive statement justifying their poor service—exactly as they have done throughout our email exchange.
If you are considering booking this company, don’t make the same mistake I did. Read the negative reviews carefully. This is my third review having been reported that I had made defamatory remarks, however I struggle to see any thing defamatory above. I will be taking this matter further with the appropriate authorities, including seeking redress for the costs incurred due to their negligence. Avoid this company at all costs.
Reply to your response: Your response is unsurprising and consistent with the defensive, dismissive, and unaccountable approach you have taken throughout this matter.
Service Quality: You call it a "minor omission," yet the very pictures you provided show smears, stains, and an overall subpar cleaning job. If this is what you consider "professional standard," then it only reinforces my concerns about your service quality. Furthermore, the third-party end-of-tenancy inspection I shared with you clearly confirms these issues—it is not just my word but independent verification of your poor workmanship.
Reclean Offer & Compensation: You did not offer a re-clean within 24 hours. I complained immediately but was told to send an email instead of having my concerns addressed promptly. By the time you responded, I had already vacated the property—a fundamental aspect of end-of-tenancy cleaning that you seem to ignore. How do you expect me to regain access to a property I no longer have possession of? Additionally, I never demanded a specific amount for compensation, despite your repeated insulting offers of £15-£20, which do not even begin to account for the financial and psychological impact of your service failure.
Pricing & Work Quality: Charging over £400 for an end-of-tenancy clean of a three-bedroom duplex, which was rushed and completed in under two hours by just two cleaners, speaks for itself. This was a rushed, inadequate job—a fact that is evident both from the pictures you sent and the independent inspection report. No one expects quality work in such an unreasonable timeframe, and the results prove it.
Previous Reviews: I was categorically informed that my earlier reviews were flagged by you—which further calls into question the so-called integrity and transparency you claim to uphold. If your service was truly as professional as you insist, why do you repeatedly seek to remove negative feedback instead of taking accountability?
Instead of addressing your clear failures with genuine concern, your response is yet another attempt to shift blame and invalidate a dissatisfied customer's experience. Your handling of this situation only serves to reinforce my negative impression of your company
Deep clean was more like a once over. 500 pounds for deep clean. Switches missed, cobwebs left under sink, cleaning solution not properly cleaned off. Whole areas of kitchen missed. Paid extra for cupboards to be cleaned which were totally ignored by cleaners. Whole areas of toilet missed. Said would phone to check satisfaction and never did. Turned up late.
This was for a recent house move and companies who behave like this make an already daunting experience all the more difficult and intimidating for people, not to mention costly. Avoid.
- There were still many cobwebs in the living room, downstairs bathroom and kitchen
- No switches were wiped/cleaned
- The downstairs bathroom tiles had soap and water stains all over them
- The used iron scrubber was left in the bathroom itself
- The second member of the 2 men crew was new and most of the time, the other member had to re-do and train him. Highly unprofessional service.
Avoid !!! Nasty. Clearly no interest in doing a good job, just in extracting as much money out of their clients as possible.
I feel I have been utterly ripped off. Moving house and wanted a deep clean. I sent details of my requirements, with the Rightmove particulars with recent pictures and a floor plan and thorough description of the property (five-bed house) so they knew exactly what was needed. I then received a quote for £830 which seemed very much on the high side particularly as the house had no furniture in, but felt that if my new home was spotless it would be money well spent. I had specifically asked for the carpets and the Range to be cleaned. On moving day (a stressful day in anyone’s life!) they phoned me around 11am to tell me that they had not quoted for “an additional toilet, utility room and garage” and tried to extract yet more money out of me on the pretext that they were doing me a favour by making sure the whole house was done. I replied that I’d already paid for the whole house to be done, they’d had all the details in front of them from Rightmove, and if they had made a mistake on the quote that was their problem, they must not try to make that my problem on a day when I was trying to move house. The lady I spoke with was adamant that it was not their mistake (apparently it was up to me to work out their quoting system and spot their omission) and if I wanted to make a complaint I could email – despite my request to speak with him direct, the manager responsible was not brave to actually speak to me. They accused me of trying to obtain cleaning “for free” particularly galling when I’d already paid £830!!! A heated exchange of emails followed and eventually I had to ask them to stop because it was too stressful as I was trying to move house!
I arrived at the house the next day to find that they had not done the downstairs loo garage or the utility room. I was informed by the agent that three men had arrived with no specialist equipment, and had stayed less than 6 hours. Assuming they had no breaks at all and worked flat out, that equates to an hourly rate of more than £46 per hour although I’m guessing that the men got probably less than half of this – the ineffective complaint handing gentleman and his colleagues would have creamed off the lion’s share for their “efforts”. The cleaners themselves had done a fairly half-hearted job. In particular I had paid extra for the Range to be cleaned - the hob was left absolutely disgusting, the gas burners were clearly left in place while it could be seen from water marks that a dirty cloth was wiped around them - particles of food (rice and crumbs) and thick grease were left underneath. Inside the oven the surfaces were covered in a film of what might have been cleaning residue but in view of the poor effort elsewhere I couldn’t be sure so I had to spend the first two days in my new home going round cleaning everything again as I had no confidence in the job they had done.
The whole experience cast a shadow on what should have been a happy and exciting day for me. Extremely upsetting and disappointing.
EDITED TO ADD that on seeing this, instead of contacting me to try to address their dreadful performance instead they flagged my review as containing "harmful content".
EDITED AGAIN TO ADD that they have my email address as mentioned in the review, if they had any intention whatsoever of addressing my complaints they have had ample opportunity. And making a complaint/refusing to accept their position is not verbal abuse
The company was responsive from the start and very easy to deal with.
The actual clean was carried out by Mike and his team, based in the west country. They carried out an end of tenancy clean on my elderly in laws flat and the place was left squeaky clean. They were courteous, friendly and thorough in their approach and if you are lucky enough to live in their area, I would have no hesitation in recommending them.
Ismael and Ali did a great job for our end of tenancy clean. They were friendly and efficient, leaving the place spotless.
Thank you very much for your service.
Great company to deal with from start to finish. They had a very challenging clean of a very dirty property. It included carpet cleaning and curtain steaming.
The outcome was that the property is now fit for habitation, it is clean, bathrooms are sparkling and kitchen including all appliances are like new.
Thank you so much. I would recommend to anyone who needs their property cleaning professionally.
Excellent job, highly recommended. They cleaned our old carpets, kitchen and conservatory at the end of our tenancy. Conservatory was a difficult job with lots of cobwebs high up. Left the place looking like new.
Ricardo and Rueben were absolutely fantastic, arrived on time, did a thorough job cleaning the entire flat leaving it immaculate, would highly recommend!
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking.
The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
