Joseph provided an exceptional service
Joseph provided an exceptional service. He worked efficiently and with a smile. After the clean, it was so refreshing to enter our home with everything feeling brand new.

Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,036 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 31 |
| Oct 24 | 4.3 | 40 |
| Nov 24 | 4.5 | 34 |
| Dec 24 | 4.6 | 40 |
| Jan 25 | 3.8 | 30 |
| Feb 25 | 4.3 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.7 | 46 |
| Jun 25 | 4.5 | 30 |
| Jul 25 | 4.5 | 38 |
| Aug 25 | 4.2 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
“Avoid at all costs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | +5% | 1,036 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.9 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).
500 reviews of Hello Services. Filter by what matters to you.
Joseph provided an exceptional service. He worked efficiently and with a smile. After the clean, it was so refreshing to enter our home with everything feeling brand new.
Teo and Radu's cleaning is impeccable. They bring a fantastic work ethic and attention to detail, and we are very pleased with the outcome.
Loana and her team did a fantastic job focusing on the small details. They exceeded my expectations. We truly appreciate and highly recommend Hello Services!
Farid's dedication to quality shines through his work on our house. He walked us through the scope of work before starting, ensuring we understood what to expect. Everything he promised, he delivered.
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I had a very nasty stain on my carpet, and Mike performed a miracle by removing it!
I used Hello Services to do an end of tenancy clean on my apartment. Everything was done professionally and the flat had a sparkle that my landlord pointed out during his inspection. Thank you, I would definitely use again.
"Search & Find Property Services LTD", the third-party company (so not Hello Services directly, but this is who they choose to work with) was supposed to deep clean an empty flat, before we moved in. I was told this would last 3-4 hours, but they were done in less than 2 hours. Easy to say that the service was worse than terrible. I wouldn't even describe it as a quick weekly cleaning. They haven't cleaned: the toilet, inside kitchen drawers and cupboards, bar stool legs, window seals, inside a built-in wardrobe, below the kitchen sink... They have also left black scuffs and marks on the walls just been repainted. Again, we're speaking about an empty flat with no furniture, only two bar stools, kitchen storage and one built-in wardrobe. They didn't even wipe and clean the bathroom tiles! I obviously took pictures and complained. However, their policy is to resend the same people over within one week, but I couldn't be there because of work and I already took two days off to witness this (they had to cancel the first appointment due to bad weather conditions, but they told me 20 minutes before and I was already at the property, so one day of leave wasted). After a few emails, the only compensation I was offered was TWENTY pounds, out of the 285£ I spent for a service that I had to redo myself anyway. I would never choose these companies again and don't recommend them at all.
My own personal experience was dreadful, and therefore I can not recommend. I paid a substantial amount of money for a very poor service. Having read some of the reviews about this company and their lack of accountability, I will count my losses and move on.
I booked this company for end-of-tenancy cleaning, including carpets and both interior and exterior window cleaning. While the carpets were cleaned to a decent standard, the exterior windows were left untouched because they didn’t have the proper equipment. Even though they are reachable from the inside with a step ladder. I paid the full amount in advance, but when I contacted them about the incomplete service, they offered a meager £18 refund. Now my landlord is charging me for the window cleaning, meaning I’ve had to pay twice for a job this company failed to do properly. It’s clear they don’t take responsibility or provide professional service. My advice: Avoid this one and book a reliable company.
Easy to book. The cleaners came on time as agreed and completed the job quickly and to good quality. Also, they have double checked with us if we are happy with all the areas, and were happy to do small touch ups where pointed. Highly recommend
Used the service today for deep clean/ end of tenancy . Very happy with the results. Polite, courteous operatives . Respectful of property. Highly recommend.
Hired to clean the oven, they actually did a good job at this. However, we had a number of problems with the service. Firstly, they were 1 hour and 20 minutes late. They then broke one of my ornaments when carrying their equipment through, these things happen and luckily it was repairable. They left us with a very messy floor, it was very greasy and slippy also. So we had to hoover and mop after they left. I think they also tipped away some of their chemical water/waste down our toilet as it created a very strange smell and allot of bubbles in the water. We’ve now discovered that our kitchen sink tap is broken, it’s been almost snapped in the middle at the join and then was kind of forced back together. (To cover the fact it had been broken, so it looked ok but as soon as we touched it…it broke) This meant that we’ve only noticed when we’ve come to use the tap the next day. So, it’s going to turn out to be a very expensive experience!! The oven is lovely and clean but overall we would not use them again!!
Dreadful experience with this company. Booked a n end of tenancy deep clean for £356. Not cheap. On 8.1.2025, the cleaners were meant to arrive at my flat at 10am. I had received multiple reminder texts about this and multiple reminders to pay the amount. At 11.10am, there were no cleaners at my flat and I had received no call or messages to say they would be late. I had to cancel as I had another very important appointment to attend to. What Hello Services did was the charge me a huge additional fee for cancellation, despite them not providing the service they promised. It was them who were extremely late and it was them who did not provide me with any messages or information at all. When I said I would not pay this fee, I was told that the debt collectors would. THIS I CONSIDER TO BE BULLYING TACTICS. In the end, I paid the additional fee, making my bill a whopping £440. I think this is atrocious customer service. No consideration whatsoever by this company, even when the mistake was on their side. They are money grabbing cowboys, prioritising cash over customer services. I feel that I got ripped off. I would NOT RECOMMEND THIS COMPANY. They expect you to wait around for hours with no information about what is happening then they hit you with additional charges when the error was on their end. AVOID AVOID AVOID!!!
Very thorough cleaning from Robert and his wife. Thank you.
Great job cleaning my house
I booked a deep-cleaning service, including additional charges for professional carpet cleaning, oven cleaning, and blinds cleaning. Unfortunately, the experience has been nothing short of a disaster. The initial clean left my flat with dust and cobwebs in every room, dirty floors, and carpets that were only hoovered despite paying extra for a steam or water extraction clean. The oven was not properly cleaned either, leaving the flat smelling of smoke. After raising these issues, the company arranged a complimentary re-clean. However, the same cleaner returned, argued with us, and outright refused to re-clean the carpets, even though I was assured that a proper carpet clean would be done. The floors remain dirty, dust is still visible, and the promised services have not been delivered. I have photographic evidence showing the poor results after both cleans, which is deeply frustrating considering I paid over £350 for this service. The quality of the work does not reflect the price or the standards outlined in their quote. I requested a refund, which I am awaiting to hear back on, as the service has been wholly inadequate and the re-clean was no better than the first. I am left feeling let down and regretful of choosing this company. I strongly advise others to avoid Hello Services. Based on my experience, they fail to deliver on their promises and do not provide the professional service they advertise. Update: I’ve been offered a £70 refund, which doesn’t even cover the cost of the extra I paid for a “professional carpet clean” (£73). I’m confused how their reply states this “exceeds” the value of the missed items. Someone needs to tell HelloServices that £70 is less than £73. Their customer service has been nothing but insulting, unhelpful and dismissive.
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
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