Non si può cambiare la
Non si può cambiare la Lingua. Hanno prezzo basso ma hanno garanzie di affidabilità?

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Non si può cambiare la Lingua. Hanno prezzo basso ma hanno garanzie di affidabilità?
Easy and no stress.
I submitted my medical reports and they and after 40 days I don’t receive my refund, when I contacted them they start asking me to if I sent the documents which I had already done!! And they start postponing and asking me to call usa etc. liars, stay away
BE AWARE, it's a SCAM! You'll never get your money back! I used Heymondo for many years, and in the past when I had an emergency it worked, now they have changed and it's absolutely impossible to get a refund due to all the absurd things they ask, specially if you are in a remote country and had an emergency: - Certificate of ownership of your bank account - Copy of certificate of the insurance - Medical bill in full detail with proof of payment - Full medical report, with every single detail, dates, treatments, etc STAMPED and signed by the doctor that treated you (what if they were several doctors, what if you are in a remote country where they don't stamp, what of u are too busy dealing with the emergency and you are in a different location when you are good enough to organize the refund papers?) - BOARDING PASS (not your booking, no, the actual pass that you have to have kept for no reason) - BOARDING PASS of RETURN!! (how on earth can you have that if you are still on vacation??) It's perfectly designed to make you desperate and decide to give up in the middle of the process, because if you don't upload all that it doesn't go through. After so many years as a client I WILL NEVER USE HEYMONDO AGAIN... Scammers!
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Rápido, eficiente, claro y muy amables ¡Excelente!
I purchased travel insurance from Heymondo policy number 299395, expecting reliable support in case of unforeseen circumstances. Unfortunately, when my connecting flight was missed due to airline negligence, my trip was completely ruined, and I had to return home. Despite submitting my claim and providing all necessary details on May 18, 2025, Heymondo straight away refused to accommodate me in any way. They refused claim on May 19, 2025 The lack of responsiveness and unwillingness to assist a customer in a legitimate situation is extremely disappointing. Travel insurance is meant to provide peace of mind, but this company has only caused frustration. I would not recommend their services to anyone looking for real travel protection.
Viajo bastante y hasta ahora mi seguro era IATI, habia leído críticas muy buenas y me decidí a cambiar. Tuve un problema y cual fue mi sorpresa al decirme que los taxis para ir a urgencias no estaban incluidos, que podría intentar un rembolso. Intentar, eso ya me asegura que no me lo darán. No lo recomiendo para nada.
Es la segunda vez que reservo un seguro con ellos. El año pasado no necesité usarlo y este año, aunque tampoco he tenido que usarlo aún, sí que me han resuelto otro problema de forma rápida y eficaz. Había contratado el seguro para un destino y la agencia me lo canceló, cuando reservé otro, pude hablar con ellos y, aunque no podía cambiar el destino de la póliza, sí que pude reservar para el nuevo destino y cancelar la primera, así que no he perdido mi dinero. Una gran atención por parte de Verónica.
Assistenza eccellente, Giancarlo è stato super paziente e professionale.
L'assicurazione in sé si presenta chiara e l'app è molto utile, è facile contattarli e aprire un sinistro. L'unica cosa che non mi è piaciuta è che la sezione "ritardata partenza volo" non copre il caso in cui la compagnia aerea annulli il volo e te ne assegni uno nuovo per cui non ci hanno rimborsato la prenotazione dell'hotel che abbiamo perso. Come sempre, bisogna leggere bene ogni punto.. Abbiamo avuto fortuna in quanto il nostro caso specifico ricadeva in uno di quelli coperti dalla normativa dell'Unione Europea e quindi abbiamo potuto avere un indennizzo con Airhelp Plus, che con la nostra polizza Heymondo risultava incluso e grazie al quale non abbiamo pagato nessuna percentuale sui soldi ricevuti.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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