No es posible que se demoren tanto en…
No es posible que se demoren tanto en dar una respuesta sobre la afección que presento, compré este seguro pensando que sería rápido y apropiado

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
No es posible que se demoren tanto en dar una respuesta sobre la afección que presento, compré este seguro pensando que sería rápido y apropiado
Encantado con la rapidez y la brevedad de la chica que me ha atendido, su nombre es veronica! Dejo claras mis dudas y me oriento a hacer paso a paso todo para que funcionara en la app.
Ho avuto una bruttissima esperienza con questa assicurazione.vacanza rovinata e ho perso tempo e tanto denaro. In breve non ho avuto nessun risarcimento del furto del telefono e dei soldi che ho subito e ho avuto una tardiva assistenza medica e giorni persi in albergo a aspettare la loro risposta!!!(per fortuna non era grave, altrimenti avrei rischiato la vita) Nonostante ho fatto un'assicurazione piu costosa di quella base, non ricevuto assistanza! 1)Sono stato derubato del telefono e denaro(400€), ho presentato tutta la documentazione della denuncia alla polizia e le ricevute di pagamento e fatture fiscali. Mi hanno risposto dopo tanto tempo e detto che loro rimborsano solo i grandi furti con violenza o con minaccia di armi(quindi tutti gli altri tipi di furti sono asclusi). Nonostante avevo anche pagato una polizza assicurativa extra per il furto del materiale elettronico!!! Prima di firmare il contratto avevo chiamato l'assicurazione e mi avevano dato informazioni diverse relative al risarcimento dei furti! 2)durante la vacanza in spiaggia mi sono tagliato sotto il dito del piede. (Avevo anche pagato una polizza extra per sport estremi e pericolosi).Ho provato a contattare il munero di emergenza e scritto una mail ma nessuno mi rispondeva, dopo tantissime telefonate quando gli operatori del call center mi hanno risposto ho provato a spiegare che avevo bisogno di assistenza medica di primo soccorso e visto che non parlavo spagnolo mi chiudevano il telefono per tutto il weekend sono stato fermo in albergo senza assistenza medica. Solo il lunedi dopo alcuni giorni mi hanno messo in contatto con qualcuno che parlava la mia lingua e dopo mi hanno mandato in un posto per farmi medicare. IN CONCLUSIONE: HO PAGATO UN'ASSICURAZIONE CHE NEL MOMENTO DEL BISOGNO NON É STATA PRESENTE E MI HA RIFIUTATO IL RISRCIMENTO DEI DANNI!!!
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It`s very easy and friendly to use, you always know how much are you going to pay, and you get a variety of options to get the plan that most fit to you.
Prezzi ottimi. Procedura semplice e veloce. Ho avuto necessità di cambiare la destinazione e ho ricevuto subito riscontro. Assistenza clienti rapida, gentile e professionale.
Ho acquistato il pacchetto con più garanzie per il mio viaggio. Sono arrivato a destinazione due giorni dopo a causa di una riprogrammazione del volo dovuta ad una cancellazione della prima tratta.. Speso soldi per albergo di fortuna, perse tutte le prenotazioni del viaggio organizzato. L assicurazione non rimborsa perche tra le varie clausole che ovviamente non vengono evidenziate al momento della promozione questa non ripaga se il volo è bastato cancellato ma copre solo se arriva in ritardo. In genere i ritardi sono causati da cancellazioni. Ho perso un sacco di soldi. Tanto vale non farla. O rivolgersi a compagnie più serie
Rapido y fàcil
very easy and comprehensive application for the insurance.
I have just purchased the travel insurance. Before doing that, I contacted the customer service for explanation on the travel cancellation policy and they were very fast in answering and clarified my doubts. I also had to change the name on the insurance after the purchase (it was my typing mistake) and they quickly did it and sent me the updated documentation.
Verónica, Especialista Atención al Cliente, es maravillosa. La compresión y empatía que muestra en momentos difíciles, por tener que suspender el viaje de tus sueños por un tema de salud, y que te apoye y ayude como lo hace ella, se agradece mucho. Además asesora y explica todo muy bien.
Contraté un seguro con Heymondo, y tenía dudas xq mi viaje desde mi localidad hacía escala primero en otra ciudad de España y después de unos 33 días en Australia, Chile, Buenos Aires volvía a la localidad española donde hice mi primera escala … tenía dudas xq contraté el viaje desde la Escala en España a la vuelta en esa misma ciudad (un poco lío) … a través del Chat DIANA me explicó que debía hacer un nuevo seguro ampliando 1 día a la ida … me envió un enlace (conservando un descuentillo que tenía) hice el nuevo seguro de acuerdo con sus indicaciones, volví al Chat le dije la nueva póliza y me comprobó q lo había hecho bien, y ya ella se encarga de anular la póliza anterior que me abonaran en unos días … AGRADECIDO
Felt sick while traveling to Mexico. None of the doctors were available for consultation in the text chat but at least they arranged a visit to a nearby hospital within about 1 hour and I didn't have to pay anything (consultation with a doctor and medical treatment)
Non sottoscrivete la polizza Bagagli, fanno di tutto per non risarcire. MI hanno rotto il bagaglio a Bali ho provveduto ad aprire il claim, non vanno bene i documenti in PDF perchè modificabili, vogliono un preventivo o una dichiarazione di irreparabilità del bagaglio (ma hanno le fotografie del danno stesso...) insomma inutile! Truffe legalizzate con Ima Assitalia
Easy to compare and to Buy. Hope the app could habe more languages
Although I have used heymondo several times it seems impossible to buy a new insurance within the app. The webpage wasn't much better. It kept resetting the form every time I changed tab. The prices are good. No idea if the insurance is worth anything as I've never tried to make a claim
Todo genial, te atienden de forma inmediata y te resuelven todos los problemas
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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