Fast and efficient 👍
Fast and efficient 👍

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Fast and efficient 👍
Hemos contratado 2 veces el seguro de viajes con ellos. El trato de atencion al cliente es impecable! Atentes y hacen todo lo possible por ayudar. Sin duda, en nuestro próximo viaje los volveremos a contratar
There cannot be predictions that are accurate concerning travelling, however, being insured gives a peace of mnd.
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Got in touch with a team member via WhatsApp. They've got in touch with me really quick, answering all my questions and being really helpful.
Ho stipulato la polizza in pochi semplici passi, inoltre l'ho trovato la più conveniente presente sul mercato a parità di condizioni di garanzie, se non in alcuni casi addirittura migliori delle altre compagnie. Poi purtroppo per un problema non sono potuto partire, si sono attivati immediatamente per fornirmi tutta l'assistenza necessaria. Per i miei viaggi e per quelli dei familiari da oggi in poi so chi scegliere: HEYMONDO
Siempre contrato el seguro con ellos y los recomendaría mil veces. Tuve que contactarles una vez porque mi hija se puso mala estando de vacaciones y nos atendieron super rápido y estupendamente. Les he contactado por diferentes dudas y siempre me han respondido super rápido. Recientemente tuvimos que cancelar nuestro viaje a Bali y han anulado nuestro seguro sin problema. Definitivamente seguiremos contando con ellos para nuestros futuros viajes.
Ho acquistato l’assicurazione top viaggi per avere più coperture nel caso succedesse qualcosa di grave , purtroppo prima di tornare in Italia ho una brutta caduta 4 ore prima di prendere volo per Italia stavo a Kuta , chiamo assicurazione per avere l’assistenza medica , purtroppo fate attenzione non coprono aeroporti lo vieni a sapere nel momento di chiamata , non hanno mandato un medico , non hanno indicato un centro medico , dovevo fare tutto da sola non trovando niente mi imbarco con braccio dolente e arrivo in Italia , vado subito a pronto soccorso e scopro una frattura, ovviamente avendo anche coperture particolari che coprono infortuni personali, li faccio presente e li mando la documentazione, La risposta è negativa dicendomi che devo leggere condizioni generali. Praticamente si sono lavati le mani . Adesso di questa faccenda si occupa il mio avvocato. Sicuramente non scelgo più questa polizza che si appoggia a Ergo.Nessuno vuole prendersi la responsabilità.
TERRIBLE EXPERIENCE - PREMIUM POLICY MEANS NOTHING I purchased a premium travel insurance policy with the understanding—confirmed over the phone—that coverage would begin immediately upon entering the country of origin. Unfortunately, after being hospitalized for several days, I experienced a complete lack of support from this company. Despite what I was originally told, the insurance team repeatedly changed their stance on what was and wasn’t covered. One day something was included, the next it wasn’t. This constant back-and-forth left me completely stranded during a time when I needed help the most. In the end, I had to cover all medical costs out of pocket, despite having paid for what I thought was top-tier insurance. Their communication was inconsistent, their service unreliable, and their promises completely misleading. I would strongly advise others to look elsewhere for travel insurance. When you're in a vulnerable situation abroad, the last thing you need is a company that fails to deliver on its word.
I had to cancel my trip due to a flight schedule change that disrupted my domestic connection approximately 20 hours before departure. When I consulted with Heymond, they kindly agreed to cancel the policy, allowing me to reschedule my travel with new dates. I really appreciated their flexibility and support.
Have used your product a few times in the last few years. No claims (great), the service response has been excellent when questions are asked, price point is very reasonable. Only wish you could cover us old people for longer than 30 days. As well that age cap of 69 really hurts as i am closing in on it.
contrate el nivel plus en febrero y después salió la fecha de mi oposición en el BOE , y tras gastarme 1200 en cambiar unos billetes de avión hacen una interpretación finísima y me dicen que buenas noches Que me haga cargo que me adherí a la oposición con posterioridad a contratar el seguro. Ojo que les cuesta pagar y la redacción puede se ambigua y da pie a sus interpretaciones.
When I was pay with my credit card for medical insurance I noticed that someone from Philippines try to make transactions with my card and he earn 332€ from my card. I definitely not promote your app and also I will go legal for this situation
Buona esperienza con questa assicurazione di cui ho avuto la "sfortuna" di usufruire durante un viaggio in Perù. Call center disponibile e utile, attivazione del medico un po' lenta e poco chiara.
I was in USA and we had a bus accident. Missed a connection bus and had to stay in a hotel in another place because I was stucked. I paid 175 €. for my insurance, and finally paid 54 € for a new ticket the next day to my final destination and 150 € hotel Heymondo paid me 50,00 € back. They interpret there conditions in that way that they avoid to pay what you read in the conditions. I will never contract an insurance with them anymore. Furthermore, the insurance company was IMA IBERICA. They have even a worse review quotation than Heymondo but are working together with them. After reading your answer: It´s too late to ask me for further information. I will not contract you anymore. You lost a client ( traveling three months yearly ) for not being a company, able to refund what you promise in your conditions.
Llevo 4 meses viajando con mi pareja por Asia y tanto él como yo hemos necesitado asistencia médica. La verdad es que el trato ha sido inmejorable, súper rápido y sin ninguna pega por parte de ellos. El chat con los médicos funciona genial y responden al instante. Siempre que lo hemos necesitado han buscado el centro médico más próximo y lo costean todo sin necesidad de reembolso. Repetiremos para el próximo viaje sin duda!
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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