Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Placed an order two weeks ago. Received an email that said product shipped. When searching by the tracking number, it’s still sitting at the post office! When I inquired basically a nicely worded “be patient”. Expensive product and they could do much better getting it to you after you pay nearly $100
This company is full of BS. I received the "Spot Remover" cream while paying for a prescription from a doctor that never contacted me and received it no questions asked. No more that several uses, the cream turned to an oily substance, basically rendering it useless. And yes I have shaken the container a multiplicity of times without a positive result. I contacted Musely multiple times to have them resend a new container with better quality control. It is quite a shame that Musely does not believe their client's/patient's concerns and basically sweeps it under the carpet. BUYER BEWARE!
My order was placed 15 days ago. 9 days ago I've received an email stating it had shipped. However, per the tracking number, it'STILL supposedly sitting at a USPS facility getting a label. WTH? Why can't they use a better service than the US Postal Service if it takes 9 days to leave the post office? And like other customers, good luck finding a live person to talk to. Non-existant.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
The customer service is non existent. I put in an order and they rejected it, maybe it’s cause they’re out of stock (despite saying in stock online) I was only refunded for half of my purchase and there’s no one but a chat not to speak with about it.
They do not stand behind their product or customers. I have been a member about a year and have seen decent results, but twice product was defective, they wouldn't refund or exchange. Customer service is a bot, and they draw out the process and make excuses, when they actually respond. You'd think with all the money a customer spends, they would take care of you. Twice the product was turning yellow or brown and was like sandpaper. I plan to cancel and find other options. I'm also advising all my family and friends to do likewise - sure they won't even care.
I am informing Musely that the product does not seem to be functioning as expected, especially considering its price point. Extremely pricey. Additionally, I have experienced delays in receiving responses from customer service. I am disappointed to learn that a refund is not guaranteed in this situation.
Ripoff. They do not provide the correct amount of their topical dutasteride combo solution. They claim to be providing a 3 month solution but only send a 60mL bottle of the product. The prescription product comes with a 1 ml dropper and the instructions on the prescription and from the prescribing doctor are to use 1 - 2 dropperfulls per night. This means if you are using the low end dose of 1 dropperfull (1 ml), the product would only last 60 days or 2 months, not the 3 month prescription you are paying for. I brought this up with the customer service rep and they told me the prescription dosage that is both written on the medication label and on the instructions from the doctor is incorrect and the dosage is supposed to be .5ml - .7 ml per night. Not only is it an FDA violation to knowingly send incorrect dosing information on a prescription label but it is impossible to cover any reasonable amount of your scalp with only .5 ml of the solution. It’s also virtually impossible to cover if with .7ml and since it’s a 1 ml dropper it’s extremely difficult to draw up that amount. I’ve found it takes about 1.5 ml to cover my scalp, which amazingly matches to the instructions on the prescription.
BEWARE!!! They’ve charged me over $150 And signed me up for auto pay Without my approval. I have sent over 8 emails and left voicemails over a week ago. I have no product and am out $150.00. Terrible customer service
I purchased the anti aging cream. They charged my account 3 times on the same day for the single treatment. The customer service is a bot chat or emailing to put a "ticket" in. The response takes up to a week and there is no number to reach out to a live person. The Dermatologist got salty with me, too. He prescribed me a tretinoin but I told him I was already using one. I don't have much faith in this company and will be canceling refills.
I did the hair pill and the Aging Repair Cream both for more than 3 months. Used it religiously, never skipped a day. No results with either. Good luck with the money back guarantee. Not surprised. If they cared about their customers, but they find ways you won’t get your money back. They just want to make sure you continue to see the doctor again (more $) and use other Musely products. There is no way to get anyone on a phone either. Just leaving an honest review.
I was skeptical at first, however, after taking the hair pill for six months, I can hardly believe my eyes. I am 60 years old and my hair has never looked this full and long. My friend thought I had extensions! The only side effect with taking the pill is that you may grow facial hair. However, they have a lotion for that! While you still may need to get a wax here in there, it will not grow back overnight. I usually see hair growth about a week and a half later since using the face lotion. The hair serum?? I Don’t think it’s really necessary if you are taking the minoxidil hair pill.
Horrible products they don’t work. Horrible customer service never answer. Thieves they just keep charging your credit card
Shady business. Customer Service (no customer service) was terrible. Once a product is shipped it a done deal. Remember to check subscriptions and make sure it is cancelled. As for the actual product.....crap. Who has time for an 8 hour spot peel that doesn't even work?! I am upset that I tried this product.
They said it would make your hair fall out at first, and boy did it! But no new hair ever followed like they claimed. A huge waste of money and hair. I deeply regret buying from them. Update: 1). I assure everyone even at 3 months I saw no results. 2). I tried to continue treatment for a 4th month. I paid to renew my prescription for another 3 months. Musely never sent my pills, even 2 weeks after I sent payment. Once I realized I was not going to get my prescription, I submitted a refund request.
I've been using as directed and wearing SPF 55 No changes, actually made a bigger dark patch on my face. I wish I never bought it!
These people are the ultimate thieves. It doesn't matter that you cancel your subscription, they send products to you so they can squeeze money out of you. Sometimes the topical they send you is white, sometimes brown, yet the labels say the same thing and the prices are the same. When I try to point out that they are not doing what I requested, they talk in circles. They are very dishonest. I will post about their dishonesty everywhere.
They’re a bunch of theives! Beware! I placed an order 4/21/24 for an anti aging cream and they have yet to ship it. I’ve reached out to them twice. First email they said they were shipping in a couple of days and never did. 2nd email they never bothered responding too. Had to escalate to PayPal at this point and waiting for a refund. These people are a bunch of fraudulent clowns 🤡
I bought 4 products thinking they had a 60 day return policy, which is stated on their website. I attempted to make a return only to be told that they don't return prescription products. After approximately 55 days, I still have signs of rosacea; the mask was worthless; I still have dryness around my eyes even after 2 months of use and the anti age cream left a residue on my face and there are several areas of peeling skin on my face. VERY DISAPPOINTED and out a lot of money.
This product has a lot of potential but you never know if you are going to get a good quality product or a bad batch. I’ve received about 10 products from them and 4 have been a bad formula. Oily, gritty, or slowly turning brown. Customer service will do NOTHING! I just want a replacement for the garbage you sent me. This stuff is $80 for 1oz of product. It’s great when it works. But I wonder where they are sourcing this stuff from.
The Company charged your credit card with out your permission, do not give a refund back never answer the phone calls. The product is low quality doesn’t work as the advertised product shows. Olivia (Musely Support) May 2, 2024, 8:57 AM PDT Hi Zully, Thank you for following up! Consumer Protection federal law prohibits the return of prescription medication; this ensures it has been maintained properly and has not been tampered with. With this in mind, all FaceRx medications are non-refundable and non-returnable once they have shipped from our pharmacy. I apologize that we are not able to refund your refill order as it had been processed and shipped from the pharmacy already. Thank you for your understanding. We are very sorry to hear if you have not seen your desired results with your treatment thus far. We do offer a 60-Day Result Guarantee for select treatments. Our records indicate you did not complete your eNurse check-ups along with your treatment, so unfortunately you would not qualify for a refund of your first order under our 60-Day Result Guarantee. However, we want to assist you in receiving the treatment that works for you and that produces the results you want. 🔷️ We would be happy to apply the medication cost in a Rewards credit to your Musely account to cover the cost of a future FaceRx medication. 🔷️ Please confirm if you would like us to proceed with your Rewards credit, and we would be glad to assist you. For your future reference, please see the provided information below regarding Musely's 60-Day Result Guarantee. For your convenience, the terms of the Guarantee are accessible here. The app does not work I called to many times to address the issue but no one reached out to me.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
This profile hasn't been claimed by the business owner.
