It works great
It works great

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
It works great
I received my order on time. Thank u Musely
During the summer months my skin burns and darkens easily. I no longer apply musely during the day only at bedtime and I see how beautiful my skin is clearing up from the dark uneven spots caused by the son and the melasma I have dealt with due to aging skin. I am so happy now.
Prompt and very professional doctors ready to help.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
I have been dealing with melasma and hyperpigmentation for years. One spot in particular was my main problem and caused me to be quite self conscious. I have tried the basics. Olay, neutrogena, basic OTC hyperpigmentation creams. I even tried obagi. Nothing worked. I think I came across Musely on Facebook a few years ago and read the reviews. I was very skeptical, but decided why not and bought the spot cream. My hyperpigmentation spot is almost non existent at this point. It is not 100% gone and not sure it ever will be, but it’s hardly noticeable. I don’t have to layer on makeup to try and hide my melasma anymore. All I wear now is a tinted moisturizer. It’s amazing!!! I tell everyone about it.
Great product first of all! But their dedication to following up with customers, is amazing!
I have to give this product a 5/5 stars!! It really helped my dark spot a lot! Most of them are completely gone and they ones I couldn't get rid off can be covered with a light concealer. I totally recommend it and give this product a try!
This company’s product works and the doctors are very responsive! I’ve never had the confidence I do now!
My skin is much much better!!!! It’s was so much acne! Thank you Musely! Helps me a lot! No more acne, no more acne scars! Dark spots is disappear !!!!
I saw a video on TikTok raving about the products available through musely. I answered the questions and they made recommendations based on that. The ease of script, and delivery were great. I am very much impressed with them and the product.
Subscriptions are pretty expensive, and the only way to take advantage of the money back guarantee is to keep up with their arbitrarily scheduled check-ins, which are VERY easy to miss unless you log in to the app every single day to check to see if there is one due. **In their reply below, they indicate that there are reminders for the e-nurse check-ins...there are NOT, there's only the option to set a reminder to apply the product. Other reviewers have said the same thing. So maybe only a certain version of the app has that capability, but mine did not** After three months of treatment, I haven't experienced the desired results, though others have. Not everything works for everybody, and unfortunately this didn't work for me.
The formula is gritty and caused really painful acne. It never dries down, feels greasy and tacky even an hour after applying. Did not lighten my spots, either, even after almost 60 days at 12% hydroquinone. The app sucks. It’s not useful or intuitive in terms of navigation. Missed an e nurse check up- because it notification for the social media components but not for check ins??- so I’m not eligible for a refund. Disappointing to say the least.
Musely is easy to access and not as expensive as seeing a face-to-face dermatologist. It is slower than I expected but not as rough as some chemical peels. The hard part is changing my habits and wearing a hat. They offer a money-back guarantee, so there truly is nothing to lose.
My brown spots have diminished so much in the 60 days, finally something that works. I still have a little ways to go, but I don’t think about them constantly like before.
Musely should advise that when you are given a break from the Eraser Cream (and prescribed another cream to give your treatment area a break) that dark treated areas will return. You skin only look clear for 30-40 days then you are right back where you started in your treatment regiment. It's a vicious circle.
I see improvement in my face, no more dark spots visible. I see smooth skin, I want to continue with only spot cream that contains Hydroquinone and Tritone and the facial Clenser!
The dark spot formula dud work for me. In the first 60 days there was a dramatic improvement! My dark spots were lightend, giving me more confidence in my appearance.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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