Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
I received the anti aging cream. it was horrible. i pumped out oil. the product is all separated and every pump is a different consistency. the bottle is TINY and ineffective. I also got an auto shipment of another and tried to return it as the shipping was never even opened and they refused. I was never sent any notifications of another $70 garbage cream. There's no phone communication - horrible customer service and product.
I can't even rate the product because I haven't received it, yet, but I will say that this company is shady. They have you enter medical history and photos, and then charge you $20 for a dermatologist to review your purchased item and provide a prescription. This is all fine. But if that doctor recommends another product from Musely, you are then charged for ANOTHER doctor visit on that purchase... only to have the same doctor review another medical history and photos that are less than 24 hours apart. If a doctor recommends something, then you shouldn't be charged again to send photos and medical history since the doctor obviously reviewed those the first time before making the recommendation.
Product that truly works. Great price point. Excellent customer service.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
Spot cream was poorly mixed by their compound pharmacy. Squeezed out a significant amount of water not cream. Due to wasted ingredients I contacted their customer support and both times my request for product replacement were dismissed. Their response was to use product and see what happens.
Run from this company. They will do nothing to help you get a refund if you have a reaction or are not satisfied with the product. They will only give you a runaround. After weeks using this, my skin has never looked of felt worse... deepened wrinkles, itchy. In seeking a refund they responded that I must contact their dermatologist but then went on to state that the dermatologist has nothing to do with refunds. "Please keep in mind that your dermatologist will NOT answer any questions in regards to a refund as they only manage medical questions and your prescription" In other words, even if you've had a reaction and consulted with your own physician, that's not enough to get a refund and they have stringent rules to their "60-Day Results Guarantee." They will make getting a refund as difficult as possible.
Never received my order, got billed for it and cannot get in contact with anyone!,! Scammers
I discovered Musely on IG. I was skeptical and curious so I placed an order. I never received an order confirmation and I became worried about scammed. Turns out the very next day, I was going to email a complaint, I just happened to check my mailbox, and my order was already in my mailbox (hooray). To make a short story short, I’ve been using the Rx spot cream for about a week now and my skin appears to be brighter and a much smoother texture already. I am excited and I can’t wait for my melasma to start clearing up. I’ll make another update in a few weeks. (AA female, age 52) Thank you!
Ordered two items and only received 1. I placed an order for two items. Took over a week to receive one item. There has been no contact from Musely at all about the second item. I contacted customer support two times and have not heard back. This review is not about the products since I cannot start treatment without both products, but is is about the poor service and taking my money and not sending the items ordered.
I ordered paid for and shared photos. NO PRODUCT DELIVERED. FEELS LIKE A SCAM. SO DISSAPOINTEF
This is a review for a topical hair solution. This company is attempting to scam customers by misleading them with their information. They claim their topical hair solution costs $30 per month, and you pay $90 for a 3-month subscription. However, in reality, you pay $90 for a 60ml product. Additionally, the instructions advise applying 1-2 dropperfuls per day, with 1 dropperful equaling 0.5ml-0.75ml. So if you follow the instructions and apply 2 dropperfuls (equal to 1ml) to cover all your bald spots, you will run out of the product before 3 months. If you are seeking a company offering topical dutasteride, I recommend Happy Head. Their topical dutasteride is priced at $89 per month ($36 for the first month), which actually equates to $89 for a 60ml product. Moreover, their customer service is superior. Happy Head's product is compounded in a glass bottle, making it more environmentally friendly compared to Musely's plastic packaging. Overall, I prefer a company that is transparent from the outset, rather than one like Musely that attempts to conceal information to deceive customers.
If I could I wouldn’t give them one star. They are dishonest and thieves. They will delete any negative comment or feed back on their social media platforms. Customer service is more than awful. As long as you have good things to say and are continuing customer they will say “thank you” all day long but dealing with them because they took money without your approval they tend to reply each time with “it’s our policy and end with have a nice day” then they will ignore you. They only deal with you via email. The only thing they agreed on was to permanently delete my account.
Musely sent me someone else's prescription. The name on the label of the product that I received was NOT mine. When I reached out to Customer Support expressing that such carelessness gives me little trust in a company dispensing prescriptions, I was told it was merely a "labeling issue" within the pharmacy, but I could rest assured that I got the correct RX. They then issued me a new RX. The last thing I want is another RX from a company that sends me someone else's product. They said they could not refund me due to "we are prohibited from issuing refunds for prescription medication in accordance with The Consumer Protection Federal Law". My issue is that they sent me an RX with someone else's name on it. Why in the world would I want to do business with a PHARMACY this careless? I even provided snapshots that the name on the RX clearly does not match my name. Do yourself a favor, and go see a dermatologist in person, and go to your own trusted pharmacy. Abysmal customer service on the part of Musely and I do NOT recommend doing business with them.
I have used their products now - and wasn’t impressed with the spot cream at all. I thought the first bottle of anti-aging cream was pretty good but the second one was terrible. It was as if it was old. It separated so was oily with chunks. Even when I requested a new bottle, they refused. They said instead they would give me a little off on next bottle. I’ve been waiting for the refill for over a week now. If the formula is the same-I will be canceling it all. Customer service has been downright terrible. There is no one to speak to. Very disappointed.
First off I cannot give a review of the actual product due to developing perioral dermatitis within a few months of using this product. Although this could have been brought on from this product. My local dermatolgist had recommended that I stop using this product. So that meant that I could not use the peel product. SO in april 2023 I stopped all subrcriptions. Well i get an email on Jan. 19th 2024 saying that they are getting ready to ship my order the peel. I immediately emailed them about me not ordering the product. Well what do you know, they wait to respond AFTER i get the product and say they can't return because it is compounded just for me. They also claimed that I ordered this on the 17th at like 2AM when I am in bed at 10 every night. Why did I get a confirmation email 2 DAYS AFTER I SUPPOSEDLY ORDERED THIS PRODUCT. Also why would i order it when i have not even used the Peel?? 100.00 stolen from me!! Poor customer service!
I should have done more research and read reviews. This is pricey, so I thought it over for a month or so before committing. I ordered the Spot Cream and anti-aging cream. The total seemed higher than I thought it would be, but I didn’t double-check and I should have. Somewhere amidst the questionnaires and ordering, the Spot Cream got changed to the Spot Peel, which costs a good bit more. Once I discovered the discrepancy, and went round and round on the app looking for a way to contact them regarding the appropriate issue, they tell me to just go back on the app and change what my REFILL will be and pay 10$ more for a “doctor visit” fee which is just another few multiple choice questions. Huh??? So I told them I was uncomfortable with the way their program works, and I want to just cancel and return the product once I receive it. Well, wouldn’t you know, the more expensive Peel had already shipped. I was told it couldn’t be cancelled and they can’t accept returned “prescription strength medications”. I was told I’d be refunded for the less expensive cream bc it hadn’t yet shipped. I feel like they hide behind this Dr/ prescription facade and can use it for a myriad of issues to be resolved in their favor. It certainly seems to work out that way. The app is not easy to navigate, you get lots of computer generated emails and texts and the customer service just repeats the same things over and over again, like they aren’t even listening to you. I expect to get one of those generated responses to this review, exactly like the responses to the other bad reviews. Very impersonal for a company claiming to customize a personal plan for each customer. I should’ve read the bad reviews and informed myself better. Disappointed big time. UPDATE (1/18/24): I received my “refund” for the cream that hadn’t yet shipped, but guess what. Yep, they took the “doctor visit fee” out of it instead of applying it to the Peel I didn’t want but had to accept. The Spot Peel, in case anybody doesn’t know, is not even half an ounce. It is .4 oz, a one-time use for 98$!! I took a photo next to a quarter for comparison, but there is nowhere to attach the photo to my review. This company is a ripoff. I should’ve trusted my instincts in the first place. Like they say, doubt is God’s way of saying no.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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