Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Purchased the spot cream for some sun spots under my eyes. Only used it a few times because I have seen my undereyes turning pinkish red and inflamed. I immediately stopped the cream and will just deal with the few dark spots because this is horrible.
They do not stand behind money back guarantee. I was doing the treatment for spots to go away. Did it for four months- reached out to Drs a couple times...followed directions and face looked worse. Was told to use less...then I saw a dermo in person and was told I had spots that needed to be treated for skin cancer and that Musely wasn't for me. Tried to get money back and they are saying I didn't follow up with nurses...I responded to them and even reached out. It might work for some but I shouldn't have done it and they should honor promise and not try to wiggle out of it with fine print type of stuff...which again I feel I held up my end of the deal...
Musely no funciona no pierdan su dinero ,después que te inscribes a futuro cancelas los refil y te lo siguen cobrando de tu tarjeta sin previo aviso y no lo puedes reembolsar ojo con eso ! El dr es mentira nunca te hacen seguimiento lo único que les interesa a ellos es vender sus caros productos,la atención al cliente por msj es automática nunca puedes realmente resolver tus dudas ,todo es online falso jamaz vi ningún cambio en mi melasma y continuaban enviando y cobrando las cremas aun cuando ya las había cancelado ,su respuesta por email fue que no lo podía devolver ojo así funcionan ellos .
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
The facial hair cream is amazing! WOW! As a man with thick facial hair, this has already reduced growth by 50% in 5 weeks! I can't wait to see how well this works when it's fully dialed in. Love this product
I’m a new user of the anti aging cream. I’ve been using for 2weeks at 2 times a week and I noticed peeing which is normal and skin irritation/burning sensation. I don’t know if it is a normal occurrence but I don’t think I’ll continue to use it. I used aloe Vera plant for the burning and I moisturized mg face to help with peeling.
I ordered three products from Musely and received two. I wrote to support and was told the third package was shipped separately and was given the date it would arrive. This date came and went and I contacted service again. This time I was given a UPS tracking number that did not exist in the UPS system to track. I contacted them again, this time I was told to ask my neighbors if they got it. All of this is nonsense and runaround. The first shipment I was able to get tracking info all along the way. Support is slow to respond and have given me nothing but the runaround.
I put in for a refill request and it's been two weeks and they still haven't given the postal service my package. I told them I want to just cancel it and get my $90 back and I've emailed over 3x about it and still no response. Terrible customer service. Taking legal action if I don't get my money back.
Buyer beware!!! Dr charges everytime you order a treatment. What a ripoff!!! I couldn’t get my $20 back, but you can still save your money and don’t fall for this scam. You go through the treatment plan and you get charged no matter if you order or not. Stay away. Bad business practice. They’re too greedy.
The customer service is terrible!!! I tried to stick with their spot cream for my Melasma, but they don’t help at all!! They sent me a bottle couple of times in a row while I still had some due to auto refill. I let one go but tried ti get them to cancel the 2nd one because I caught it before it was shipped (also canceled auto refill) but they would not cancel!! They sent me a bottle that expires in three weeks!!!! Even if I didn’t have any in hand, I could not finish that bottle in three weeks, but they did not listen!! All for $67 they wanted to keep!! Terrible!!!
I just want you be aware if you are not satisfied with the products, or the products are not for you, forget about the refund, even their promise of 60 days money back guarantee. They will make you to stick to the products as long as they can, and make it difficult for you to get the refund. And this customer service keeps referring you to same response, over and over again, that there is no refund but store credit since the product is prescription. Even you told them you just want to cancel your subscription. I’m sure there is other products out there are much cheaper, more effective than Musely, and not difficult to get refund if the product doesn’t work for you.
The only reason I went to Musely is I wanted simple 4% hydroquinone cream, which I was previously prescribed by my doctor. After my doctor prescribed it to me I picked it up from Walgreens and it worked perfectly. I was happy. Musely prescribed 6% hydroquinone which didn’t work despite a higher %. So I made a conclusion that they do not sell what they say they do. So means they are fake.
The spot free cream, all types did not work. The company says that there is a guarantee, however, the products exceeds the time frame for a guarantee as you have to give it time to work. In my case, I did not see results after 5 months and I have been using the spot creams for 11 mos and no results.
I really like my new RX. It worked well.
I did get compliments on my skin which is why I give this a 1 rating. However, the customer service is absolutely horrific. You cannot get a live person if your life depends on it. They want to email you for everything while NOT answering your questions or concerns. The customer service team experience is so awful, I barely want to deal with no parts of Musely. If this company want to do better, I will recommend that they do their jobs and talk to their customer and address and resolve issues via a live person phone conversation. I believe since the employees have a strong access, they would rather write an email even if they don't understand the issue or concern. They will copy and paste what's in the frequent asked questions. Shame on this company!
Spot cream works
The asigned dermatologist was very nice and helpful. The product I was perscribed is a real powerhouse. The product removed about 85% of the hyperpigmentation I had in three months. You have to use it consistantly in order to achieve results. The company sends out your perscription in a timely manor. I have recomended these companies products.
It is an excellent product, the resultare real . I always recommend it.
My skin is transforming wonderfully!!!! I’ve gotten so many compliments somce I started!!!
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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