Je suis contente des prestations…
Je suis contente des prestations réalisées depuis plusieurs années par la même personne

O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Je suis contente des prestations réalisées depuis plusieurs années par la même personne
Très bon suivi des dossiers et des prestations. Intervenantes professionnelles.
Je suis très satisfaite des prestations de Sandra et ne souhaite pas changer de prestataire. Je suis habituée à elle
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
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Très satisfaite d 'angele me passer de ses servicesje ne voudrais en aucun cas
J’ai une super intervenante
Comme chaque lundi l’intervention de Karine était à la hauteur de mes attentes. Karine sait s’adapter à la présence de mes filles et prend les initiatives nécessaires à l’entretien de notre domicile. Lors de ses vacances les interventions sont assurées par Angélique ou Valérie en fonction de leur disponibilités avec autant d’efficacité.
Super equipe qui prends bien soin de notre maman et de son domicile! Merci encore a toute l'agence!
L' intervenante est toujours ponctuelle et travaille de façon très efficace.Si elle a fini ce que j ai écrit ,sur le carnet de liaison, comme tâches à effectuer, elle en trouve une autre à faire. Elle sait d'autre part se montrer discrète.
je suis très satisfaite de mon aide ménagère. Amélie est une personne courageuse qui aime le travail bien fait comme moi, qui propose sans imposer. j'ai confiance en elle, c'est très important. je vis seule, j' ai la colonne vertébrale cassée depuis un an et demi, je me remets doucement. je suis contente le jeudi matin car je vois Amélie elle est tellement agréable c'est la seule personne que je vois en semaine. cela fait déjà un an et demi qu'elle vient tous les jeudis et j'espère la garder longtemps.
L'agence de Figeac répond bien à mes questions et demandes. La dame (Coralie) qui vient à la maison, travaille très bien. Elle est compréhensive et proactive. J'ai pu avoir 100% de confiance en elle, depuis la première visite. Je la laisse travailler toute seule. Cdt.
Aucun souci, gestion fluide et prestations de qualité.
je suis très mécontent du service facturation, j'ai été facturé en juillet de 214.50€ pour des frais de fournitures qui ne me consernait pas, suite à ma réclamation on devait me les déduires sur les prochaines factures, fait pour 100€ en septembre mais pas fait en octobre, après un nouveau mail début novembre on me dit vous serez remboursé sous 15 jours, le 27/11 toujours rien.. Les prélèvements sont faciles les remboursements beaucoup moins. Devant le manque d'intérêt que vous portez à mon cas je pense trés sérieusement cesser toutes collaboration... Dommage je suis très satisfait de mon intervenante.
Ravie de mon intervenante qui est une personne soignée et qui effectue un travail de grande qualité !
L'intervenante correspond à mes besoins Réactivité de l'agence
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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