Service sérieux
Service sérieux. Cassandra intervenante bien

O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Des gens compétents mais souvent absent, il y a parfois des remplacements de dernière minute.
Femme de ménage stable et efficace.
Bonne complicité avec les intervenantes Excellent suivi par les agences La première agence nous avez donné entièrement satisfaction. Nous n’avons nullement hésiter pour contracter de nouvelles prestations avec une nouvelle agence dans le sud
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
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La personne Sylvie qui intervient chez nous fait son travail de manière qualitative, elle prend en compte les demandes via le cahier de liaison et connaît bien aujourd'hui nos habitudes de vie. Elle sait être discrète et efficace.
Nous sommes très satisfaits de la qualité de la prestation de notre intervenante et apprécions particulièrement la souplesse dont fait preuve 02. Le prix de la prestation nous semble en adéquation avec le service rendu
Très bonne prestation de ménage par notre intervenante habituelle Possibilités de relai quand elle est absente pour une continuité de service Interlocuteurs administratifs et gestionnaires réactifs Facilités administratives
Les intervenants sont agréables et souriants,et font le travail correctement.
J’apprécie la confiance qui s’instaure avec Annie. Elle me connaît et sait exactement ce qu’il faut faire. Elle peut prendre des initiatives et reste toujours aussi efficace.
Le turn over Des intervenantes Je ne compte même plus le nombre d intervenantes venues à mon domicile, on me propose toujours une référente remplaçante, mais même celle-dernière finit par être absente
Intervenante au top, infos pertinentes
Plus de soucis de recrutement ni de gestion du personnel : O2 se charge de tout😊 ! L'équipe de Fréjus est très sympathique et la communication facile . J'apprécie beaucoup la souplesse de l'agence par rapport à mes besoins. Les personnes qui sont intervenues à mon domicile sont toutes charmantes et très professionnelles: Un grand merci à toute l'équipe en particulier à Sabine et Mélanie !
Beaucoup de problèmes de planning, et intervenants qui changent tout le temps
Sérieux agence et personnel
Tout se passait bien jusqu'à il y a quelques semaines. O2 nous a changé d'intervenante du jour au lendemain. Alors que nous avions un lien de confiance avec notre intervenante à domicile. Ça en dit long sur les conditions de travail chez O2. Un autre client a été privilégié à nous. Nous avons hérité d'une personne qui débute dans le métier, qui fait moins de chose, et moins bien.
Nous sommes toujours satisfaits du ménage que fait Naoual. Nous la remercions pour son travail. C'est agréable de retrouver notre maison propre le soir.
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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