O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Aucun problème que ce soit au niveau gestion et au niveau du service ( mais cela tient plus à la personne qui m’est attribuée car en cas de remplacement le ménage n’est pas fait de la même façon) depuis le 1er avril 2023
la même personne depuis 14 ans, elle gère le ménage de la maison comme si c'était pour elle ou si qu'elle faisait partie de la famille.
L’intervenante Mme Ngurambila Lamia envoyée par O2 pour faire le ménage chaque semaine chez moi est très professionnelle et compétente. Elle fait le travail avec sérieux. Elle est honnête et impliquée. Je remercie O2 pour la sélection de ses intervenants. BRAVO Lamia qui aime son métier. MERCI O2.
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
excellent contact et à l'écoute de nos demandes
Cette entreprise a le souci de satisfaire ses clients. Le personnel qui effectue les prestations est compétent et l’agence gère au mieux les éventuels congés de maladie.
O2 gère notre ménage à domicile et nous informe en amont d’un éventuel changement de personnel ou d’horaires selon le cas ce qui n’arrive pas souvent.
Je suis très satisfaite de O2 en général, je veux dire de toute l'équipe O2,que ce soit à Coulommiers ( Cathy ,sa collègue et la responsable)ou à Meaux ( Mélanie et Stéphanie), chaque personne qui s'occupe du planning des prestations etc est à l'écoute, gentille, elle trouve toujours une solution lorsqu'il y a des absences. Concernant ma dernière expérience, la dame (Annie) qui vient effectuer le ménage est organisée, efficace, méticuleuse, elle fait en sorte de faire son travail avec bonne humeur et professionnalisme. Merci pour ce bon travail qui me soulagé beaucoup.
Une agence à l’écoute et des employés très professionnels et à l’écoute de nos besoins, ils ont su s’adapter à nos habitudes et nos besoins. Très souples dans la gestion bonne communication nous sommes ravis des services en place (gardes d’enfants et ménage- gouvernante)
Une entreprise efficace, des employés souriants et disponible, je ne peux que me féliciter d'avoir choisi O2
Satisfaite de la personne qui effectue la prestation. Sérieux et efficacité. Bonne gestion.
Beaucoup d'imperfections : aspirateur non passé sous le lit, ni sur les tapis . Passage du responsable qui rend une fiche d'entretien ou il est inscrit de faire des lavages hebdomadaires alors que la prestation n'a lieu que tous les 15 jours. Il n'est pas nécessaire de laver le sol tous les 15 jours dans les chambres et le salon d'ailleurs, je préfèrerai qu'ils soient correctement aspirés. Les vitres sont censées être faites tous les 2 mois mais n'ont pas été faites depuis 1 an ( sauf par moi) le panneau de douche a été cassé la semaine dernière..
Trop de changement de personnes, pas toujours impliquées dans leur travail. La qualité de la prestation du ménage est variable selon l'intervenant, par contre le tarif ne bouge pas . Nous avons signalé à l'agence à plusieurs reprises notre mécontentement. Beaucoup de turn over, je ne compte plus le nombre de personnes qui sont intervenues.
Intervenantes de qualité, très compétentes et vraiment à notre écoute ! En revanche, les échanges sont parfois à la limite du respectueux avec la direction qui a déjà manqué de professionnalisme avec nous par le passé… c’est là le seul point négatif
Régularité efficacité ,sérieux des prestations. Contact très agréables de l’intervenante.
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
This profile hasn't been claimed by the business owner.
