O2 à été très réactif en remplaçant une…
O2 à été très réactif en remplaçant une personne licenciée

O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
O2 à été très réactif en remplaçant une personne licenciée
En ce moment bon suivi tout va bien
Je suis cliente chez O² depuis de nombreuses années et trés satisfaite du service .
Très bonne prestation 3h tous les 15 jours Horaires respectés Ménage :poussière Sanitaire Aspirateur Lavage des sols Et ponctuellement vitres
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
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O2 prends bien en compte les besoins de ses clients. Les prestations sont bien effectuées et certaines prises d’initiatives appréciées, comme s’occuper de passer un coup de balai sur la terrasse pour me rendre l’extérieur agréable et du temps à consacrer à autre chose
Ce que j adore, c'est que nous arrivons toujours ensemble a trouvé une solution à problème
manque important de continuité et baisse de la qualité des intervenantes
Prestation faites selon mes choix
Je fais appel à O2 suite à une hospitalisation car la convalescence sera longue et ne me permet plus de faire autant de tâches ménagères qu'avant. Cela permet de me préserver et de maximiser au mieux la réussite de cette opération. L'intervenante Laura vient chaque semaines pour 2h30, après une adaptation qui a nécessité une mise au point de mes attentes elle a su s'adapter à ma demande. Après presque 2 mois je peux dire que Laura est ponctuelle; consciencieuse, à l'écoute.. Ma maison est propre après son passage donc merci à elle pour son investissement sachant que je suis assez exigeante 😅.
Le travail est bien fait. La personne qui fait le ménage travaille proprement et sans perte de temps.
Très bonne communication avec l'entreprise. Intervenante efficace.
Intervention pour le ménage-repassage de qualité. À recommander👌
Quand je peux avoir la même personne chaque semaine, toit se passe bien. Quand il y a une remplaçante il y a parfois de la casse (une fuite au niveau des toilettes, un bouton dans la cuisine cassée).
Depuis plusieurs mois nous faisons faire ménage . La personne est efficace . Respecte les horaires et je suis satisfaite de son travail. J’apprécie son autonomie
la prestation répond à mes attentes :sérieux, efficacité, discrétion de la part de l'intervenante. Le service administratif est efficace en cas de besoin.
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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