Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
Totally misleading purchase process. I've been charged for extended warranty, expedited shipping and a VIP club that I'm certain I did not ask for! Please refund my purchase in full and cancel my order no. 435657. Thank you!~
This is an email I have just received From OZZI HOME, If it comes off I will be Delighted and Really change my opinion of this Company, so my rating is now 5 The team is now processing your full refund of £242.95. You will automatically receive a separate email once the refund has been processed and released from our end. Additionally, I will personally follow up with you to ensure that everything is taken care of and that you are kept informed throughout the process.
I too was taken in by this challenging and aggressive push marketing transaction via FaceBook. I ordered one lot of 3 air cooling devices, but was charged twice (2 X 3) plus a VIP Club membership that I never asked for. The promotion was presented as an Australian invention, but I then find I’m charged in US dollars, not AU dollars (so my payments were significantly more than I expected). To make matters worse I only received one email from the company advising me I had made a purchase from them. PayPal made 3 transactions, but I never received confirmation emails about the other two financial transactions. Everything about this promotion was untrustworthy, and I immediately emailed them saying I wanted to cancel the orders and my money returned to Paypal. The only reply I had from them at that time was a friendly autobot email about mozzie killers that is totally unrelated to the purchase I made. I submitted a claim through PayPal who advised me to first deal with the seller to resolve the issue, although first communication with them about these purchases were unsuccessful. I then put in a further claim with PayPal asking them to recover my money. By putting in this claim, Paypal copied my claim to the company, who were then quick to refund the money for the item I had claimed against, and sent me an email saying the item had been refunded. I then advised them that I wanted all my funds transfers reversed (not just one), and 3 days later I saw the funds transfers back in my PayPal account. Interestingly because of foreign exchange rates that change day by day, I ended up receiving back $14:89 more than I had paid. :-) When I put in my claim to PayPal I also submitted this TrustPilot review at the same time (now edited), which I believe was the main action that culminated in a successful outcome to my claim. Outcome: this seller uses aggressive push marketing practices which are difficult to navigate and understand exactly what you are signing up for. Communication with my emails in the first instance was non-existent, which is probably to be expected by a seller receiving multiple orders to process, when using an automated mail handling system. If you are similiarly unhappy with your interaction with this FB posting, follow it through with your financial provider (in my case PayPal) and make sure you submit an honest TrustPilot review of the seller, which is a mechanism that sellers are keen to protect. All my funds have been received back into my account. Thank you for that. The seller said the products have already been sent and when they arrive I can keep them. I'll be interested to find exactly what does arrive, but if anything does I'll be passing it on to the St.Vincent dePaul society for their charitable benefit. In passing, I see this seller continues to promote similiar posts on FB, so be cautious when making any purchases from them, paying close attention to what transactions you are actually ordering. Regards Barry
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
I initially tried to buy 1 Ozzi Cool Unit. By the end of checkout I have somehow ended up with 1 & 3 pack. Total of 4 units, plus warranty and expedited delivery. Tried straight away to cancel the extra 3 and was told I couldnt. Had to wait for delivery. Found my order in the garden, after a long wait for delivery, and after heavy rain. I was not notified immediately that it had been delivered, instead had to look at tracking, which was confusing because it said delivered, but also in transit. The courier, Aramex, has a notoriously bad reputation. At least when it comes to our deliveries. The package was soaking wet. Only 1 unit was dry. It had no instructions, so had to look on website for instructions. Filled 2 tanks with water and they both leaked. Have requested to return all units. Am awaiting for a reply, but am not happy at all with this purchase.
My poor mum. The reviews on this product is not accurate. She purchased several units and then received a "valued customer" email which then debited her account for another 3 units - no function to cancel. I would like to return all 6 units ($384.84) due to misleading conduct and automated purchases for additional units.
I have changed my review from 1 star to 4 stars based solely on the fantastic customer service from JD at Ozzie Heat. I encountered a problem at check out that resulted in multiple units in addition to what I agreed to purchase being charged to my card. I reached out to Ozzie heat and this was resolved quickly with a minimum of fuss by JD. I am yet to receive the product but after seeing the Facebook advert it looks like exactly what we need to heat our home as we don't have central heating. My advice would be to be careful when checking out and reach out to the customer service team if you have any problems as they provide an excellent customer experience. Thank you JD for sorting this out.
On September 23 2024 I received an email advising me that I purchased Ozzie Heat .... I responded that the order was put through without any confirmation of price and delivery date. I followed up with an email to cancel the order. I returned the unopened package by Canada Post (same as the deliverer ) Please refund my account.
I’ve been waiting three weeks for my refund they keep promising and they find excuses why they can not send my refund back, if your thinking about buying from this company I would suggest you not to as there products don’t work then they don’t give you your money back.
I bought three Ozzi heaters One was badly damaged and in a battered up box and all taped up and very obviously already opened. It was inoperable One of the other boxes was also opened. The heater cannot be used with a timer to have it work periodically. We will never deal with this company again. Beware. Waste of money. Jack
Ozzie cooler totally ripped me off they doubled my order added on items I didn’t want or knew what they were , I didn’t finalise purchase as there was nowhere I could it just kept adding more so I deleted site went to my PayPal account and canceled within a few minutes, only for them to say we processed the order in less than an hour. Site is set up to rip the customers off.
Absolutely awful business practices. The stress that this situation has caused our family is tragic. Ordered one heater and then was debited $670 from the credit card. The company was contacted via phone and email and they operator said they would look into it - nothing happened. When the one heater arrived, we didn't even open it, just returned to sender. So now we have no heater - no money - just lots of stress. To make it even worse...Further debits continued 3 times from the credit card - until we had the inconvenience of having to cancel the card with the bank. So gutted, so disappointed that additional money equated to was 3 weeks of groceries our family needed. Please refund our money.
This is a SCAM company. The product is from China, does not heat the smallest room in 2 hours, is noisy, and my electricity bill for that month was the highest it’s ever been. The website over orders items and is confusing. I sent mine back, in August, know they received it from the tracker, and still do not have my refund. DO NOT BUY from this company.
Update: it is now 4 days later - I received a very rapid and polite response from a congenial team who have refunded all money (money received) and apologised. Under new management, the company are reviewing their procedures and order checkout process which will no doubt lead to a greater number of satisfied customers in the future. I hope it all works out for them. Despite ordering 3 mozzie zappers only - I was charged for them and also another 6 plus some bogus warranty that I did not click on nor order. Two transactions and I was unable to review this mysterious second one - it even got through PayPal without me signing it off. I complained straightaway to the company who gave bogus excuse that they ship within the hour (as if anyone does that) am that I could not cancel. I am going to the Consumer Protection Authority for help without having to go through all that other reviewers have done. I wish I had read these reviews prior to being SCAMMED. Don’t bother your time with these people.
THIS COMPANY IS GREAT AT TAKING YOUR MONEY, BUT NOT REFUNDING ANY OF IT AFTER RETURNING THE PRODUCT. I HAVE BEEN WAITING SINCE JULY AND STILL HAVE NOT RECEIVED MY MONEY BACK. THEY KEEP SAYING THEY ARE HAVING ISSUES.... YEAH RIGHT, THEY DON'T HAVE ANY PROBLEM PROCESSING PURCHASES!!! DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!!!! I keep getting the same response from them but never see any money!!!
[Update: our refund (see below) is now in our bank account, so the company honoured their promise to refund.] We experienced what we feel was a deceitful ordering process, that tricked us into getting 6 units by pushing lots of promos at us while ordering, without giving the chance to review our order before finalising it. Then, as we tried to cancel it, we saw we had been charged in US$, so the cost was far more than we expected. We immediately tried to cancel via email, but got a reply saying they “ship within an hour” and so can’t cancel it. This is even though they reply to online reviews saying they will cancel, and saying in their ad there is no obligation 90 day trial, fully refundable. However, when we put an earlier version of this review on Trustpilot, titled SCAM, and asking "Let’s see if they do cancel ours and refund. So Frank, our Order # is 399839", we got a great response, with promises and notifications of full refund and "keep the units", so we don't have the hassle of returning them. They also offered a $50 credit if we would change our review to 4 star! So we've balanced out our 1 star experience in ordering, plus the hassle of the follow-up dealings with this company, with our 5-star experience of full refund, but we don't want others to go through this hassle, so we'll leave it at 2 star. We can't yet tell you if the units are any good, and our refund is not yet in our bank account. So our advice is to be very careful when ordering from this company, complain on Trustpilot if you're not happy, don't trust any 4 star reviews, and unsubscibe from their emails (we were getting 3 a day trying to sell us stuff).
SCAM!!!!!!!! I ordered and was charged in USD for what is advertised as an Australian designed and developed product (NO INDICATION AT ALL THAT CHARGES WERE IN USD). I had a look online and found lots of reviews stating that it was cheap crap from China.
This thing is useless you have to be right beside it to feel anything, it chews through the power like no other heater I have used. Don't even think about asking for a refund because they will muck you AROUND THIS THING IS PATHETIC AD ARE THE SUPPLIERS
This company is a scam. I ORDERED A TV ATENNA AND CANCELLED THE ORDER WITHIN 30 MINS BECAUSE THEY ADDED ADDITIONAL CHARGES THEY WOULD NOT CAMCRL THE ORDER SAID IT HAD ALREADY BEEN SHIPPED I REFUSED DELIVERY AND THEY DID NOT ISSUE A CREDIT. WHATEVER YOU DO DO NOT DO BUSINESS WITH THEM !!!! THEY ARE THIEVES
Somehow mistakenly an order got processed for a car Gas Saving plug in type thing. It’s called an ECO / OBD2. I was unaware of the order and later saw an email thanking me for my order. I immediately emailed back asking what was it I supposedly ordered and that to my knowledge I hadn’t ordered anything. I got an email back stating that they would not have charged me if I hadn’t actually ordered something But they did not tell me what it was I was supposed to have ordered. Fast-forward about a week and something arrives in the mail in a black envelope with no return address and no identifying company name on it. Absolutely no return address. I have no idea what this package is nor where it is from. No return address no company name shows anywhere on this enveloped package. I discover it’s one of these plug-in into your car gas savings, so-called items. My vehicle gets 40 miles a gallon why do I need anything? Gas saver? I have the best gas saver there is. I reach out to the company by doing investigative work to find out their information and realize it’s the same company that sent me that letter thanking me for my order. I proceed further and tell them I do not want this item. I would like to return it. Please start the return process and tell me whatever it is. I need to do to get my full incomplete refund. I then received an email telling me how they understand and I’m sorry for the problem however to return anything it has to be unopened which I think is ridiculous. (You have to open the package to see what it is when there’s no return address on it no company name on it. No way to identify it other than your own address.) They also said they do not Provide return labels and then when a step further to offer me a 30% discount to keep the item. I do not want this item. I want you to take this item back and I want my money back 100% of it back and I shouldn’t have to go through battle to do so… Then read further about this item and discover all the bad reviews this company has. How damaging this item is to a car if you do use it and how many people out there are filing grievances against this company and possible lawsuits. Just please give me back my money… Order date shows Aug 30, 2024 Emailed September 2024, 3 times Order # is 373780 Totaling $44.98, $0 shipping Edited Review….. Since this was first written, The company has since reached out to me to apologize and Asked if they could make it right. They did send me a full refund and didn’t require me to send back the item received in the mail. I felt they responded in a very swift and respectful manner. I am very pleased with the end results and I feel that I would be willing to shop their line of goods at a later date as needed.. I want to say Thank You for your courteous response to my issue. Greatly appreciated
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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