Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
I tried to stop the purchase as had been tricked into ordering 4 instead of 1. I tried to stop the payment but they said the order had been sent out already (within the hour!). I told them they were thieves to no avail. Obviously a scam. I still want a refund as they are also unusable.
I tried to order the heaters online. The payment didn’t go through (very clear error message on the website) so I tried again, with the same results. So I gave up. I found the heaters for a quarter of the price somewhere else and ordered them. They arrived the next day. But I also then received emails from Ozzie saying both orders were confirmed. Within minutes I contacted them to say that the orders hadn’t been placed and need to be cancelled and refunded. I was told cancellations aren’t allowed. I insisted on a refund and I was offered increasingly high discounts to try to persuade me not to cancel - up to 50%. I said no to it all as the orders shouldn’t have been placed / their own website told me they weren’t successful. A month later nothing has arrived and I still have no refund, or explanation of how to return (when they eventually arrived I guess) or refund. I will be exploring legal action and involving my bank to recover this money that was taken fraudulently. Update : I have provided my details. I have also, finally, been given a return form - stating I must pay for shipping them back, to China, myself. This is unacceptable. Update : Ozzie have now said I can keep the heaters, that finally arrived, for free and have refunded the full amount. They have also offered me £50 credit with them if I upgrade my review to four stars - I have not accepted the credit but will change to four stars so more people see this review.
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Ordered one, then charged for another 3 immediately which I hadn't. Apparently I had to press a button to not have the other three which they claimed is up selling. I have reported it to paypal to get my money back. Following communication with the company they have refunded the 3 units I did not knowingly order, and as a goodwill gesture have refunded the one I did order because of the issue. I understand they are reviewing the ordering process.
I’ve just ordered one heater and when I go to see payments they have charged me for a bundle of three and one which I don’t want and I can’t afford trying to get hold of anybody seems to be impossible. I emailed the address on the PayPal and all I keep getting is sent more details of products they sell no reply to my actual email. I am not very happy as I am a pensioner and it was hard enough to buy one let alone four
EDIT: This was initially a 1 star review but once it was seen by the company, they were very quick to act and provide a refund. Their representative, JD, has been very thorough and taken ownership of the situation. Still disappointed in the product but the after-sales care, for us, exceeded our expectations. INITIAL REVIEW: My husband saw the mini aircon units and thought they would be a good idea, with summer coming, so he ordered 5. They arrived fairly promptly but we were disappointed in the quality. We have only tried to use one with it being so pathetic and useless, the rest are sitting, unopened, and unused. They were sold from a .com.au website yet they appeared on our credit card as overseas, which added on a transaction fee as well. There is also the additional VIP charge of $29.95 which he says he did not sign up for. We would like to return 3 of these for a full refund as well as a refund of the VIP charge. If you would like further information, such as date purchased and email address purchased from, I await your contact via this thread with details. I did not waste my time contacting direct as, looking at all these poor reviews, that is a futile activity. Definitely would not purchase from this company again.
Great little bug zapper that really does the job
Do not buy from this company. I tried to buy a mini air conditioner from them and they overcharged me, then refused to rectify the situation. The product itself is not as advertised and not worth the money. All I can do at this stage is warn others to steer clear.
These are incredible. I can't believe how well they work. My wife and 5-year-old daughter would get bitten all the time without them. Not having to spray them constantly when we go outside is a huge win. My daughter loves putting the green stickers on herself and her mom—so adorable!
They want to charge PayPal $89.95 for item number OPFU-3 and billing #7e655416wn3932016 which I did not order 😡
This review regards Trustpilot’s site rather than the product. Being sceptical about the heater’s claims I saw many 5 star reviews listed but on drilling down I see these are exclusively from a different product; the heater gets terrible reviews but these are masked by review merging. Trustpilot, your integrity and transparency is going to be rapidly eroded if you don’t take action.
If only I could give them no stars. What a waste of time and money! Brought the so called air conditioner. Didn’t cool jack. Leaked everywhere. Argued with them about a refund and they told me they only take back unopened unused products. Now how do you know if it works or not without using it?!? They then offered 30% which I laughed at. Thank god I paid through PayPal and took screen shots of the crap they were emailing back. Got my money back in full - Thank you PayPal. DO NOT WASTE YOUR MONEY!! Report them to every place you possibly can!!!
I ordered 3 heaters but to get to the checkout to pay you have negotiate upselling and by the time I got to the checkout my order hadn’t updated. Instead of £74,99 they took an extra 2 payments! Altogether they took £246 and sent me 9 heaters even though I tried to xancelteithin minutes I was told it was too late! It will cost me £98 to return them to China! They offered me 50% refund and keep the heaters but if they’re illegal in the UK then they’ll be no use. How dare they take two more payments from my account and send heaters I didn’t order, and are of no use in UK. I’m a pensioner and simply cannot afford to lose that money Edit….after reaching out to JD at Ozzi mozzie.com.au, I have received a full refund so it’s a satisfactory resolution. He was very quick to deal with the problem and I did not have to return the goods I’d supposedly ordered. Bit of a stressful time but I’m happy it’s now been resolved so I have now given them 4 stars for dealing with my problem so quickly
Since writing my review, my personal issue has been resolved. I have been told the company are now 'carefully reevaluating our procedures, including our order checkout process and customer service handling' I will try to check the website soon and see if the site is more transparent. The website is designed to be confusing. I wanted to order 3 units and a remote control. Every subsequent page tried to upsell. While I thought I was declining each offer, after I paid, I discovered I had added 3 more units. At no time throughout the process, INCLUDING when the order is finally made, was the basket payment updated. I have emailed for a refund on the excess. Let's see if they do just that.
I tried to order one of the heater’s and with their ordering system I ended up with a further 5! So have 6 in total. I cancelled the order, but they still took the money and came. All the packages were damaged and I wrote to company for 100% refund as NOT required..you have to send them back to China!! I am told by their agents that the boxes have to pass the "undamaged" policy before they consider a refund. I am also told they are illegal in the UK and can cause a fire hazzard! so why take orders from the UK???? I was offered 33% return without sending them back and no return label. Not good enough- as I didn't order 6 and it was their website issue I want a full 100% refund and we seem to be going round and round in circles. DO NOT BUY FROM THIS COMPANY
Works really well. The zap occasionally scares my dog and me, but it’s so effective.
I tried to order 2 heaters from this company and with their complicated ordering system ended up with 5 ! I emailed them within 15 minutes to say that I only wanted 2 and was got no reply until the next day saying orders are despatched within an hour ! I am now told they are illegal in the uk ? So not only out of pocket they are useless !!
When my products arrived damaged JD at Ozzie bent over backwards to refund me - hence this 4 star revue. I was quickly given a full refund. Delighted.
Not as they seem Edit; Customer service via email has been great in refunding me my items after explaining my issues I've had with the checkout process and the fact it hasn't cooled down my spade. I'd still provide a 2 star review because the product itself didn't do what I'd hoped. However Customer Service was very helpful I am currently living Western Sydney, with coming into summer not yet even hit summer. We have already had two 40 degree days. I am in a town house with all bedrooms upstairs. This meaning that it is extremely hot all through the night, after all day heating. I have had a similar experience as I have now found as other users in ending up with a considerable amount more units then originally intended with a additional charge plus being added to the VIP customer subscription I couldn't afford. I found myself panicking when the mobile number provided wasn't answering at all, although thankfully I had them respond via email helpful enough with my circumstances and offered a 30% refund with the intent of keeping the units. So for this I have provided a 2 star review. I had been searching and searching for something Australian, as I did not want to buy something overseas and end up it not being what I thought. This company advises a Sydney science teacher designed these units to support hot class rooms and reviews on the site suggested they cool really hot rooms. It suggested 1 unit would support a 215m2 room. I was using 2 in a 9m2 room and it still wasn't cooling enough for a comfortable sleep. I have now reached out to the company advising I want to return all 4 units for the remaining cost refunded 70% due to already receiving a 30% refund. I have provided my concerns and issues and waiting a response on how to return them back for the remaining refund to then hopefully be able afford something in store and I can physically see its use and function.
I would have given this company zero stars if that was an option. I ordered one plug in heater and subsequently was charged for 5 I immediately emailed them stating I had not ordered extra they sent a generic response saying they had already been despatched (this was within half hour of ordering the one) I have now discovered that not only have they scammed me out of 74.99 but also the original order for one being 39.99 but the heaters are banned in the UK so it's useless to me now !!! Fast forward two weeks and they have charged me 29.99 for a VIP club that I definitely did not join and after sending many many emails I receive generic replies saying I joined the VIP club. Avoid this company like the plague they are scammers and as a widowed pensioner with limited resources this situation has been very stressful. I have received today 4 heaters which only one had been ordered and even then I can't use that one as banned in the UK how can this company get away with such behaviour is beyond me a very costly lesson learned for me I ordered the one to try and save money on heating bills as I get no allowance now and it's ended up costing me over 144 pounds. Also the subscription for 29.99 was taken once but I have disputed this and cancelled any recurring charges which this company set up fraudulently.
Trust pilot ne vérifie pas et protège les entreprises : Signalement pour publicité mensongère sur Signal.conso.gouv.fr Prétendre violer les lois de la thermodynamique et utiliser des procédés réthorique déloyaux pour convaincre le néophyte en générant la peur de mourir c’est du vol et même de l’escroquerie et devrait être puni par la loi. Chacun devrait savoir que la principale cause des problèmes de chauffage c’est l’isolation, quelque soit la qualité de la source de chaleur, si la fenêtre est ouverte un enfant de 5 ans sait très bien qu’il va faire froid et que la baignoire va se vider plus vite qu’elle ne se remplit ! À contrario une pièce très isolée avec très peu de fuite pourra être chauffée avec une bougie comme ils tentent de le faire croire dans la vidéo ! C’est pas beau de mentir et de manipuler en prenant les gens pour des idiots ! En plus il revendent un produit chinois qu’on trouve sur alibaba ! Bref des voleurs à fuir. Petit indice du manipulateur : Si vous regardez les réponses fournies ici vous verrez qu’il se confondent en excuse mais ne réponde jamais sur le fond ou n’apporte la quelconque preuve scientifique
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
This profile hasn't been claimed by the business owner.
