Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
I am a war-widow,on a very tight budget. I purchased 2 Ozzi Cool, 1 for me and one for a friend for xmas. I just got home after 5 weeks in hospital,and got my package. The package contained 5 units.I was charged twice for a total of $311.00. I don't know what to do. Help
Arnaque pure. A éviter absolument de commander quoique ce soit. Vous ne pourrez pas valider votre commande sans accepter les options supplémentaires. La vente forcée agressive, sans discuter les arguments "techniques". En plus ils sont horriblement cher. Par contre ka réaction de SAV très positive. La commande est annulée et remboursée.
After an ordering misunderstanding , the after sales team sorted it out and refunded the money without issue in a very timely manner. Feel confident in their refund policy if required
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
For me nothing went wrong because after seeing it I was suspicious with it , Rule no 1 for me is DO NOT BUY ANYTHING YOU SEE ON FACEBOOK ,, BECAUSE FACEBOOK IS THE SCAM ITSELF . they should all be locked up and Mark zuckerdick or whatever his name is should be shot . Rule no 2 as my mother said ,, IF IT SOUNDS TOO GOOD TO BE TRUE , THEN 99 % it is Deceiving or scam.
I keep them close by for sleeping.
1 star is too generous! Oh my god I can’t believe I got sucked in! The website is a complete scam, you may think you are only ordering 1 thing and next thing you know you’ve purchased over $200 USD as the “complete order” click through is you confirming more purchases not simply finalising a singular purchase, I somehow ended up with a $150 USD subscription?!?! It also misleads you to believe the prices in AUD. Other reviews do not give me hope for a refund or even a quality product. So now after wanting to purchase 1 cooling unit for what I thought was $75ish I’m now out over $300 AUD
I have placed the order for 3 heaters plus remote on 12.11. Instead of order confirmation they only keep sending another advertisements for other products. How can I contact them about my purchase without order number? But they have my money! Any email contact???
Ozzi-cool ‘airconditoner’ - wish I’d read these reviews first. Waste of money - just a cheap fan that barely moves any air and definitely does not cool a room as claimed. Currently attempting to organise a refund but am told that they don’t accept opened used items - how are you supposed to know if an item works without trying it? Buyer definitely beware!!
It’s a scam Dishonest marketing, psychological tricks in the order process. And the actual unit? Not worth $5. It’s a fan with a water tank. Steer clear of these criminals.
It’s a scam. I’m an honest idiot, Ozzie team are crooks. Apparently I clicked a button requesting I pay full price rather than the discounted offer - £152 taken from my account. Complained but it’s “too late to cancel the order” - even though it takes two weeks to ship…(all those NASA scientists beavering away to make each one no doubt) …contact Trading Standards and hopefully the company will be closed down
should have read the reviews before purchasing as it would have saved a lot of hassle. Bought two of these coolers thinking they would be ideal for the bedroom etc, what a huge disappointment they are. These are nothing more than a usb powered fan that uses water condensation to cool down, you can do this with a bowl of water with ice sitting in front of a fan, do not waste your money and purchase these, nothing but cheap, plastic Chinese fans. Going through the process of returning and refund, not a simple process. JD, I have replied with all information requested and, still waiting for a reply, I’ve emailed with all information 4 times to your email. I want my money back.
I bought an Ozzie at as I have a very long lounge but it’s flimsy doesn’t heat hardly at all isn’t energy efficient and I also got charged for an extra three!! I only have one lounge!! Total scammers have gone through PayPal requesting refund! Imagine my shock when opening the parcel and I’ve got four of these toy heaters!!
I ordered 2 Ozzy heaters after seeing an ad on Facebook. The ad claimed they were invented by an army veteran and his son using NASA technology and are used in the international space station. They also claim that they can heat a 70m3 room in seconds. ITS ALL LIES AND A SCAM. They added an extra 3 units to my order without my knowledge and took and extra £74.99 from my PayPal account without my permission. DO NOT BUY ANYTHING FROM THIS COMPANY, THEY ARE SCAMMERS. I feel ashamed that I fell for it
I ordered 2 Ozzie Coolers and have been trying to get a refund as they do not work as advertised. They are no better than a normal fan. I was also charged for expedited delivery (still took 3 weeks) and extended warranty which I did not want. After emailing them (no phone number is supplied as a contact) I was offered a 30% refund which I advised was unacceptable as one unit is completely intact and the other one was used once (that’s how I knew it was useless). I have been advised to take photos and then send them back to China (who knows what that will cost?) where they will undergo quality control and I may then be refunded. Never again will I deal with this company!
Since i posted this report, Ozzie have refunded me the money and said I could keep the articles too when they arrive. They also said they would correct their order page to make it easier to just order one. Thank you Ozzie.
Thankyou for sorting out my problem with the ordering. Was doing a purchase and offered a 50% discount. Didn't even take me to the checkout to check my order. It has taken 2 amounts out of my bank account which I cannot afford. They were both more than I was expecting to pay. Was stressed and upset but JD had constant contact with me and refunded me my money. You just need to get your ordering page sorted out so people can see what they have ordered before they click pay. Thankyou again.
The claims this company makes about its products absolutely, unequivocally defy the laws of physics and it is therefore, without question, a total scam. Do not attempt to purchase anything from them, do not even contact them.
Received mine yesterday, was expecting more but this thing doesn't cool much, my pedestal fan is cooler than this!
Order No. 437247 Having had an initial blip at the ordering stage, I have been very impressed with how the company have responded. They immediately replied to my email and have resolved the situation satisfactorily. If the product is as good as they say, I will happily make this a 5* review.
I ordered this product and then like so many other buyers was unpleasantly surprised with the extended warranty and expedited shipping that was added to my order. The practices of this company are questionable and the way they prey on vulnerable people is shameful. I would like a complete refund on the cooler I purchased that leaks and has an 'instruction' card that has been very badly translated into English (from a supposedly Australian company!) I will be requesting a refund for my order number 426209.
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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