Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
These bug killers really work well. I have four of them and all have eliminated a variety of flying insects from my home. I hear the crack when an insect touch’s the electrified wires. I have one on my deck and the moths and flying pests fill the product to the maximum space. It is a little hard to clean off the wires when the moths are bigger but the little bugs drop out with a good shake.
Item functioned as advertised. Filled fast and reduced fly population quickly.Easy to use and dispose of.
Bought 2 Mozz Guards and changed my life during the summer months. I usually get bitten so badly I need permanent antihistamines, cream and often antibiotics when the bites get infected. Using these 2 machines in our accommodation and taking one to restaurants has made such a difference and I sleep soundly at night knowing I won’t get bitten whilst I am sleeping and not having to cover up all the time in the heat
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
the rodent-away pouches are lovely. The rodent of the issue - a pesky squirrel - has "left the building". This little rascal had eluded all other forms of deterrent that I could find but to no avail. The pouches are easy to use and best of all environmentally friendly. I am so pleased with the results.
I purchased 3 Ozzi mosquitoe zappers, not so much for my home in Victoria BC but for our stay in a house north of Rosswood Bc at the edge of a swamp. It’s a breeding ground for mosques. I set up one beside our bed and our grand kids took two for their room. Each morning there was a little pile of dead mosquitoes. So, yes these devices work. It’s now an old and proven technology used by a variety of manufacturers. These are a nice shape, not too big. Easy to work with.
My ozzimozzi pest trap patches have exceeded all expectations- not only have they caught the pesky clothes eating moths but they’ve help me to keep control of the annual flea cycle ( poor cat ) and have proved excellent at attracting all sorts of unwanted insects. PLUS no horrid smells to have to put up with! In fact no smell at all since humans can’t smell the pheromones used. But watch out the traps are SO sticky that accidental standing on one took some time to get untangled! I’ve been telling all my friends to get some - I bought one of the multiple bundles so good value as well as having plenty to spare to share with my friends. Awesome job Ozzie Home - I’ve saved the site as a favourite for next year to stock up again. Top product and a definite reprieve for my jumpers which will live another year without holes!
Be careful with this company, the prices are in US Dollars not AU Dollars. We have a cancelled order and have been waiting for 6 weeks to see a refund. Keep getting identical long winded apologies that look like they could be AI generated - but no goods or refund.
This is just another scam, their website shows 100% refund but I wish to return mine and they are only offering to give me 30%. Only killed two mosquitoes while we were using it but they were swarming our heads, stay away from this company. Another sucked in customer. As of Aug 23 - They have now offered me a 50 % refund saying that those that return their product get damaged in transit so don't qualify for a refund, funny how they can ship it to a customer but the customer returns it in the same packaging and is damaged most times. I believe this is just another part of the scam, Amazon's returns just go to a bulk return warehouse and your money is refunded. Update as of Aug 26th 4 days and no reply from them even though they said they would send me an email as per their reply below, terrible customer service. Russ
When I placed an item in my shopping cart the company kept trying to upsell and wouldn’t direct me to order summary. I saw that they had 3 packages with free shipping for the item I ordered. So I ordered that one and I assumed by the wording it was a transaction upgrade. I couldn’t see my order without providing payment information. Before I could delete the first item Ozzi Home combined the two items and then added shipping. They misrepresented the upsell. I immediately tried to email them without any reply. After 5 attempts to email them asking them to remove the one item they replied the next day saying that they shipped the total order. Oh they said they can refund me but I have to pay international shipping for the return item which would be as much as the item. I tried to dispute the charge on my card but as long as they ship me the item I ordered they get away with charging me for something I didn’t want. I recommend you avoid dealing with the company Ozzi Home .
The product sold on their website (MozzGuard) looks nothing like it is advertised, and is completely ineffective. The product I received was in an anonymous package with no mention of OzziHome, they are reselling cheap Chinese products and claiming them as their invention. A complete ripoff.
Great products from Ozzi Home. I have purchased the Moth Enclosed Trap and the Rodent Repellent Pouches and we are very happy with them. The traps arrived quickly but the pouches took longer which is not uncommon for international orders to Australia. Love love love the pouches, small hessian bags with pleasant smelling contents to rid homes of pesky rodents.
I’ve been using the Ozzi mozzie pest traps for several months now .I feel they are effective well that’s been my experience .They are when fitted extremely sticky that’s something to remember .But I can endorse them.John N Brisbane Australia
I ordered 3 of them first several months ago. Since then I have ordered 6 more (3- I have left packaged for later use). I love that they are rechargeable! When I am outside, I set them out beyond the perimeter of where I will be and they take care of the mosquitos and other little annoying pests! Pretty easy to clean too.
I was a little skeptical about using the rat deterrent bags but in my outdoor laundry the rats were eating the soap and pooping on the towels and I put the the rat deterrent in there and bingo NO RATS!!! Not only that it seems to be keeping the bugs and spiders out. The laundry has never stayed so clean.
The rodent repellent was in impressive packaging and smelt really very nice . Quite happy to have it in the house. I have not had any little mice visitors in the house this winter but where they ( and the rats) have access to the laundry, ‘they’ have been walking right past the bags of herbs and spices to gnaw on the bar of soap!!! Cheeky blighters. I bought a lot at the time too so even though these opened ones were fairly fresh, I wonder how long the repellent effect is supposed to last?
I ordered the rodent repellant as the island my Mum lives on has a rat problem. I finally got to deliver them last weekend. So far no rats! Plus the smell of the product is not over whelming to humans with scent allergies. So far I’m very impressed and grateful as she spent a ridiculous amount getting pest control to come to the little island. The product was well packaged, all there and fairly quick to arrive. If this continues to work I shall be purchasing more without hesitation!
I was a bit surprised by the packaging as they arrived a bit disheveled,however they were bubble wrapped, I charged them and to my surprise they actually worked, and they do just as I was expecting, bloody awesome. Great product.
I ordered two of the units and one of them didn't charge when plugged in. I notified the company and they sent another one no questions asked and no request to return the faulty one. Mosquitos love me and these units have proven to be more attractive to the little beasts than my flesh. Happy to recommend to anyone.
Ozzi Home is claiming that this is a false review so I feel it's important for me to edit my review to detail the steps that Ozzi Home forced me to go through to secure a refund so that others know what to expect when dealing with Ozzi Home. 7/14 - I order 4 MozzGuards on ozzihome.com. My order number is 20727. FWIW I see that ozzihome.com is now defunct and their new website is shopozzihome.com. They also appear to go by trymozzguard.com, and some others. Their website claims satisfaction guaranteed or my money back within 60 days. Nowhere in their money back guaranteed statement does it say that the products may not be used in any way (how else would you test it?), which is only revealed in the process of trying to secure a refund. I have screenshotted the specific statement on their site in case I need it later. 7/25 - I send a response to my order confirmation requesting a refund. 7/26 - Glee responds detailing steps to ensure the product works. 7/30 - I give those a try and then respond to Glee asking them to get me started with the return process. 8/1 - Glee responds asking if I'll accept a 30% refund. I reply same day saying no. I follow up twice, on 8/2 and 8/3, asking for an update. 8/4 - I receive a reply from Glee asking if I'll accept a 50% refund, and to incentivize me to accept, they warn that if I decide to return the products, the warehouse may not accept them if they get damaged in transit. I respond same day asking Glee to get me started with my refund. Glee responds with instructions to return the products, but importantly, does not provide an RMA form. I respond asking "How do you account for the damage to the boxes that happened in original shipping to me?" 8/6 - Glee responds asking for photos of the damage. I respond saying I'm traveling and will send a photo as soon as I return. Glee says he'll be on the lookout. 8/8 - I send the photo evidence. 8/9 - I follow up with "I’m ready to file a credit card dispute if you cannot respond to me in a more timely manner. It’s been 2 weeks since I first asked for a return." 8/10 - I receive a reply from Glee stating "Regarding the damage to the boxes, I'm glad to inform you that we've reported this issue to our team for further investigation. In order to proceed with your return, kindly send back the items to the address provided. To streamline the return process, I have attached the RMA (Return Merchandise Authorization) form to this email." Mind you, they have only now attached the RMA, and I read on their website that they do not accept returns without it. If I had returned the products earlier, they would have been rejected for not including an RMA form, which Glee never provided me until now. At this point I am so fed up with the back and forth that I write this review. Also, I want assurance that if I pay $20 to ship the products back, my return will be accepted. I write back to Glee: "Since your return language specifically states that the items cannot be damaged in any way, I want to make sure that if I pay for shipping to return the boxes I will actually receive a full refund as the damage was your fault to begin with for not packaging the items in a box. Can you confirm that?" I also write to Vina, who responded to my Trustpilot review. That email apparently gets forwarded to Glee, so I'm stuck in the same place. So ready to be done, I ship the package out and send Glee my USPS tracking number. 8/14 - I receive a response from Glee stating they don't know when I'll get a refund because "we process returns in batches, which means that we wait for other returns before initiating the process." I respond back with "How often do you process returns in batches? Once a week?" 8/21 - I get an email from Glee saying "Thank you for reaching out. I wanted to confirm that your returned order was tracked as delivered on August 14, 2023. I'm pleased to inform you that our team has already initiated the quality-checking process for the returned items." I get a follow up email saying "We have good news to share! Your refund for order 20727 has been processed by our accounting team. It may take 5-10 business days for the refund to reflect in your account, depending on your financial institution." I finally receive my full refund, and have now sunk a month into this process.
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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