Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
So very very disappointed I bought a jumper after Christmas and it wasn’t suitable attempted to take it back to a shop for a refund but they didn’t open till 11am!!!! So I sent it back and after 3 weeks still no refund even after sendingproof of return they say they haven’t received the information 😡love the brand but customer service is shocking😡😡
The comments say it all. You don't get this kind of experience in any other store, let alone when you're paying ££ for their clothes. Since late December, I have encountered the following issues: - The website did not allow me to place an order for 48 hours. I contacted customer service as the website said they were open but upon ringing, I got a 'we are closed' message. I followed up a few times but I wasn't taken seriously despite trying numerous different devices and browsers. - I eventually ordered on 30 December and it just never came. No follow-up email, I had to do all the chasing. They don't answer emails and then via customer service phone line, I was told they were going to resend the order but this was sent to the wrong address. I was also told some items were 'out of stock' but I managed to order these myself on their website 5 minutes after this conversation. - I am still chasing refunds for the above order, with no response via their email for weeks. What a shame, clothes are nice but nothing is worth dealing with Reiss anymore.
Used to love everything about this brand … since NEXT has taken most of it over !!! It’s gone downhill majorly…… waiting on a refund and telephone help line is a joke … when Reiss used to handle it way more professionally done. Such a shame another great brand going down the drain
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Horrible and I am completely and utterly outraged. Although I love the brand this will be the last time I am spending a cent on this. Not only they have deducted money from account and a large sum, but they failed to respond to my many enquiries asking where my order was and it has been over a month. I am even seeking at the moment legal advice to issue a complain. I cannot believe that this is considered "normal" standards?!
I used to like this brand. Utterly unimpressed by their staff. I saw a dress on sale. It had various new discounted prices written on the tag. It said 75 and 55. None of the numbers looked crossed over , however the 55 was apparently a mistake, but it wasn’t crossed over ! I told them that due to normal contractual obligations, and me being in good faith since it was the last dress there, they should honour me the price they had put on the price tag. The guys in there were absolute a-holes and kept saying I was wrong…. Even though the law says differently. Apparently they’re raised above the law 🙄
AVOID ONLINE...You wont get your money back for not in stock items. I suspect this company is about to go into ADMINISTRATION based on these reviews. They are taking money for out of stock goods! I ordered an item over 2 weeks ago to collect in store and although the tracking says it left the warehouse it never arrived. When I sent an e-mail to query, it suddenly was collected by God knows who but still no decency to reply to my email. Meanwhile my money has gone. I'm just grateful it wasn't a lot but I have a feeling I won't get this back, never mind that i needed the dress for an event and the inconvenience it caused me. Mistakes happen but I cannot tolerate a cover up. Poor service. Will avoid Reiss indefinitely. Spare me the generic response: Ref: B91T0151
Hello! How I can return the package to You if I am outside UK, in Europe Union? Can I return it for free or do still I need to pay some customs taxes? No information is available on Your page about that, only if You are in the UK.
A website that is useless and customer service that although polite don’t know anything about stock and have the same info as the website that doesn’t work or update properly. Wrote to the MD but he didn’t bother to respond. Shame used to live their stuff. There is no decent customer service anywhere these days. Companies couldn’t care less.I would now like to say that since posting this review a very helpful lady called Stacey, tracked down what I was after, despite of there seeming to be no stock anywhere. I am delighted with the item and hopefully will reinstall my love of Reiss clothing.
Placed the order and was meant to collect in store next day. One week later nothing! Called customer service and they couldn’t give me any idea when I might get my order. Poorest service I have ever had. Obviously won’t be shopping with Reiss again. Looking at other reviews it’s the same! Obviously got exactly the same (automated?) response from Reiss saying they would look into it for me! However the lady I spoke to at customer service yesterday couldn’t give me any information. Reiss need to look seriously at the number of 1 star reviews. Appalling.
Have been shopping at the outlet in Cannock. Found the staff very rude and not interested to help/advise. Purchased a skirt and the assistant didn't even say good bye. Shocking.
Goods ordered totalling well over £700 well before Christmas - disappeared from Evri tracking so order cancelled as Reiss agreed it was ‘lost’ Similar order placed on 28 December - same thing happened - gave Reiss the benefit of doubt & waited until today - still no sign of parcel!! Reiss used to be great - absolute rubbish now & they should not be using a company like Evri to deliver. At one point Reiss had £1500 of our money in their account ‘ we had no goods! Of course items originally requested are out of stock now - definitely not going to shop at Reiss again - service appalling.
I order few items on 1st of January, I want them so much... and then nothing happened, they only took my money. No email, no money back, no dream items. I called them, they promised money back. So far I still waiting for them. But my biggest disappointed comes from that, that my dream dress and top are already sold out...
Order placed on Monday 9th Jan for an event on Saturday 14th. Assumed this was plenty of time for delivery. Email received on 12th explaining there is a delay! Tried the free chat but constantly says its too busy and to try later. Typically the phone number is a premium call and not free and in Reiss's words, only use email for non urgent enquiries!! looks like I won't be getting my order in time!! Very disappointed... Will be sending the item straight back and picking up a delivery charge of £5.95 for the hassle... really poor communication tools and service for a premium brand.
Ich hatte 3 Artikel bestellt und 2 retourniert. Bezahlung über Klarna. Die Retourenbearbeitung von Reiss hat ca. 2 Wochen gedauert. Ich habe die schlechten Bewertungen hier gelesen und tatsächlich Angst gehabt, auf dem (stattlichen!!) Betrag sitzen zu bleiben und die Retoure nicht abgezogen zu bekommen. ABER bei mir lief alles einwandfrei- Retoure bearbeitet und vom Gesamtbetrag abgezogen und bei Klarna gemeldet. Es gibt auch Fälle in denen es gut läuft ;-)
The most terrible service, the order and payment was made on December 12, the goods did not even leave the warehouse for 30 days, there is no customer service, only robots, I want my money back! contact me! THE comment was left with a mail that does not accept letters from review@reiss.--- Even the address does not accept a letter, how to contact you? the phone won't get through, and it's very expensive from Israel to wait on the line forever! Address not found The message was not delivered because @reiss.com was not found or is not accepting incoming emails.
I bought a shirt online last week to be collected from Next in Newark on Saturday 7th January. Newark is 30 miles from me and I arranged to meet a friend on Saturday 7th January to make the most of the trip. On Saturday morning I received an email from Reiss saying that my order was delayed and should he there in the next couple of days. I have received no subsequent update and now have no idea when or even if I will receive my item. The live chat this morning is not available and the Contact section on the website contains no email address (I have screenshots) Very disappointing. I was relying on having this work blouse for a specific event. Very cynical attitude to customer care. Reiss appear to have gone out of their way to make contacting them as difficult as possible. So I emailed the address Reiss gave me in its Trustpilot reply and I still haven’t heard anything!! It seems to be the case that they’ve received my £126 and they’re now intensely relaxed about getting my item to me.
Very disappointed! I placed an order for ‘next day delivery’. I received email only to tell me my order will arrive a few days later (paid amount for a full price coat and next day delivery). Then I received another email which went into my spam saying about my order and delivery ( the address was not the one I provided when placing my order). I called them up shortly after saying I provided different address for delivery and they sent me email that they will deliver to my old address . I was told that they will cancel my order and make sure I get my money back within 7 days and receive 10% off on my next order. I was hoping that when I get my refund I can place my order again as the money I spent on the coat it’s not a small amount. 4 days later when checking my emails I could see email from Evri with time slot to deliver the item so rung Reiss customer services to find out why I am getting such email, I was told that my order will be tracked and cancelled then I get my refund. I asked to put in email my conversation with the customer advisor I was told I’ll receive it but no email has been sent to me and checked again my emails and Evri send me notification saying the item is delivered. Reiss such big brand and such disappointment. I have no coat and no refund!
Five star rating to REISS for both quality of product and customer care. The final product I received is a shearling coat. The workmanship and materials are impressive with the sheepskin sourced from Spain. Although a hiccup at the start, REISS gave a genuine offer for remedy. Customer CARE was provided all through the process in a professional manner. I feel obliged to give you a public thank you for your above and beyond effort!
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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