Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
D67U2217 Comments I received the above order and it's actually a Armani jacket with a Reiss tag and packaging! This is a Christmas present for my partner and i couldn't be more disgusted!!! I have photo evidence and i want a resolution urgently otherwise i will be posting with trust pilot and other websites.
Ordered £200 boots and received a £20 of Linzi pair of cheap boots with a stick stuck on the bottom full of hair. It’s knocked me sick absolutely disgusting!
Dreadful I ordered gifts for my son for Christmas and they took my money immediately and then albeit the gifts were to be delivered in 21 st December it is now Christmas Eve and still nothing. So I have now nothing to give my son for Christmas and shirt he wanted and I ordered is now sold out. On contacting Reiss the were completely disinterested and said it was nothing to do with them but was the fault of the delivery company who are uncontactable. Incredulous,
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Second time ordering from Reiss this year, second time my order has disappeared off the face of the earth, no tracking provided, clueless customer service have no idea what’s going on, presumably they actually manage to deliver some orders or they wouldn’t still be in business. Somehow they’ve lost mine twice.
Ordered £200 dress for next day delivery. 5 days later still not arrived. Phoned to chase it. Girl who answered the phone couldn’t have been more disinterested. Said it was probably lost in liverpool at the depot. No attempt to try and send another. Offered refund instantly. No doubt also won’t get the £5.99 next delivery back either. First time used Reiss. Never again!
On Monday 12th December, I went into the Reiss Trafford Centre, Manchester. I had been shopping specifically for a stylish, quality jacket for myself and a Christmas gift for my daughter. I had been looking in the £300-£500 range for the jacket. We hadn’t been in the store long when my daughter saw one of the sales assistants looking at us with disdain. She didn’t interact with us at all. I assume she thought we weren’t the right customers for her shop. It made us feel uncomfortable, so we left. Perhaps, Reiss should remind their sales team that every customer entering their store is to be valued. Don’t judge a book by its cover. This has potentially cost them a sale in the region of £700.
This service does not even earn 1 star! I ordered a dress for 275€, received a wrong and much cheaper article and it is impossible to get a return label as the request system doesn’t work. That’s not just a bad service, that is deceiveing!
I ordered next day delivery. £5.99, unfortunately little to my knowledge they use the dreaded Evri as their carrier. Had I have known that I would not have bothered. It didn't turn up next day, so I rang to cancel the order. The girl I spoke to said ' it's only been 24 hrs' Er yeah it's next day delivery. I asked for a refund, and it's up to them to sort it out with Evri Monday afternoon the parcel arrived - I rang customer service and asked why had it been delivered? I asked for a refund, but it was not processed, but they could not be bothered to sort it out with Evri, rather let me do the returns. The girl apologised, and said she will put this in an email, also along with a discount code😂 As if I would ever order with them again! And especially not as they use Evri. I've asked for the £5.99 next day delivery to be refunded but I won't hold my breath
They use Evri. Enough said. Paid for next day delivery. Never arrived. Contacted Reiss who sent out a new package and insisted it would arrive next day. Never did. Both packages remain in the Evri-Abyss. Don’t use such cheap providers as it harms your brand. Ordered from selfridges who use DPD, next day delivery - no problem at all. As long as Reiss continues to use Evri, I won’t be purchasing anything anymore.
Bought clothing on reissclothinguk.store and nothing arrived. The tracking link has now disappeared also
Horrible! I ordered for more than 1000CHF clothes, I still not received my order. I contacted them by email no answer, by phone they told me that they will at least after 3 weeks reimbursed me and confrim by mail a reduction code. But nothing. They are lier! Not trustable! In case of issue, it will be complicate to refund!
Terrible experience from Reiss.Got a first refund with an item missing. The second parcel seems to have vanished. Customer service keep asking me again and again the proofs of the delivery. It has been over 4 weeks and I still have not received the refund for 2 items . Such a waste of time . I will never order from them again .
Having purchased many items from Reiss online over the last 12 months, and spent several thousands of pounds. Something has changed recently. I have made 2 orders and both orders have gone missing. Customer service are terrible, can’t do anything other than refund. Sad they don’t value their customers who have spent a lot of money.
First time buying Reiss clothes. The quality is good but a lot of work needs to be done on customer service. I ordered a pair of shoes and the wrong pair came. I then had to return them to the store where I was told they were out of stock and the only way I could get them again with the discounted first time buyer price was to wait and see if they become available and then come back in and order at the shop. I would then have to come back and collect them again at a later date. So for 1 pair of shoes I would have to go to Reiss 4 times? It’s a 40 minute walk to the shop each way for me so that would be about 5 and a half hours of walking for 1 pair of shoes. Bit ridiculous as was just sent the wrong item so no fault of my own. My girlfriend also received the wrong top on her first order. We did receive refunds for these but pretty poor experience overall.
Absolutely abysmal company with bottom of the barrel customer service . I purchased a jacket in store at Reiss Westfield London on a Friday to be ordered to my home address, and was advised by the staff member to wait for an email with all the tracking information, and also advised that the order will be delivered on Monday. No order confirmation, tracking information or acknowledgement was sent, nor did the order arrive on Monday. After speaking to customer services, the order "went missing" which seems to be happening to alot of items from this company according to the reviews. I was advised a replacement order would be made after numerous calls back and forth to the store and customer services. The replacement order arrived but after 4 further days. I decided I wanted to return the jacket, and brought it to the store I purchased it in, as advised by the customer service advisor I spoke to over the phone, and after reading the clear legislation on their return note and return labels. When I brought the order to the store, I was told the label did not match anything and that I could only return for a gift card! How on earth is it my fault as a customer that you cannot match their new replacement order to the original order to give me my refund, why is the customer being penalized for the company's own internal issues with delivery and stock going missing, or the poor setup of their customer service systems that do not link replacement orders to the original orders. The manager refused to look up the in-store order number, despite showing the conversations in the emails from Reiss own customer service advisors stating they are sending a replacement order. The manager also refused to look at cctv cameras, or do anything for that matter. The manager blatantly flat out refused to make any effort whatsoever to do anything. To add insult to injury the manager called security to have me escorted from the store for no reason, even trying to insinuate I had been abusive, despite the fact I was recording the whole experience on my phone. I myself called the police as the store took cash tender from me and refused to provide a refund after returning the item within 28 days, and also as they refused to log or acknowledge my request to make a complaint. AVOID AVOID AVOID LIKE THE PLAGUE!!!!!! Honestly save yourself the mental stress dealing with this clearly incompetent company
Almost a year waiting to be refunded postage for an item that was never sent. Repeated emails and calls promising me they'll refund me and never doing it. Refused to refund me online for the order, instructed to go back to a store (I confirmed that this meant any store) and I was made to feel like a nuisance when I did this, telling me I needed to go back to the original purchase store (nowhere near where I live). Eventually they refunded me for the item and not the postage. Horrific customer service start to finish. This has been ongoing since Feb 2022 so can't list an accurate date of experience. Original purchase in Feb was my only positive experience. Update edit: following extensive emailing back and forth after posting this review and repeated promises of refunds that never materialise, Reiss Customer Service are no longer responding to me.
Third time now I've ordered goods online, paid, then waited for delivery only to find out when I've contacted them, this was 4 weeks from order, they've lost my order in transit. How can a company of this stature actually loose their own goods, not once but 3 times... And to top it off, after I contacted them now having to wait for a refund which will take up to 5 days. Even thou they took my money instantly at time of ordering. Won't be ordering online again...Reiss my advice take a leaf out of Asos' book.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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