Appalling customer service and THEFT
I would advise anyone to avoid this company as i have had a shocking experience from start to finish. An order was made on 27 August, and then I was emailed on 31 Aug that the order was delayed. Payment was taken from my account on 27 August. As of today there has been no sign of any email about this item nor a refund therefore this amounts to theft. I contacted customer service (Mat) who was incompetent and got absolutely nowhere as he insisted that the address on my account was incorrect. He stated that the billing address was incorrect, therefore the fraud checks, if indeed this is the case, should have failed as my AMEX card is registered to the address I stated. There are so many failures that have occurred on Reiss side, but most importantly, funds have been taken for an item that was not delivered. I then tried to raise a formal complaint, but guess what, there is no independent function, and customer service handle their own. Extremely challenging to raise a complaint. I have therefore contacted AMEX to deal with Reiss incompetence and leaving this review here as Reiss do not handle complaints
