Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
The technician analyzed the problem quickly. He was very competent to complete the repair. He was conscientious. Gave solid advice concerning what he found during surveying the equipment.
Professional, knowledgeable service. Technician was also punctual and very polite.
Technician showed up almost an hour outside of the appointment window (early), didn't call or leave a note. Talked to two different people to re-dispatch the tech during the agreed upon four-hour window. Both assured me that it would happen and then, nothing. Never showed or called.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Service was very good, but the technician arrived an hour beyond the 8-5 appointment window. I received good advice on addressing the problem. As it turned out, the water line was frozen and it thawed out after he left. I guess I paid for the service call for advice.
The technician and trainee took the dryer apart and found the issue. Unfortunately they don’t carry the part that was needed, so they had to put it all back together with no real solution, charged the visit fee and left. I could have bought the part on Amazon for $30, but then I have to pay the fee again. Just felt a bit bamboozled.
Enrique was great! Called to let me know he was on the way - installed the part - ran it through a cycle - and I am good to go! Thanks Sears Repair!
Great repairman!!
I am not happy with your tech because he did not much except cleaning the back of the fridge and he charged me $218 and did not tell me what is wrong with my fridge. You need to send some one else.
I loved that he comes in and gets right to work. Also, it didn’t cost me anything because of my home warranty.
He was in time and very pleasant talk with! He also let all my dogs say hi to him!
He was great !!
Prior to this this appointment, I was rescheduled a total of 4 times and missed worked the first 2 times. Day of appointment, tech calls me for payment , which I am fully aware of but felt too questioned about if I was going to pay immediately or I can't go of it's not paid my cc, are you sure your going to be home or be able to make payment right away once I am there. Too pushy but I verified i was regardless. Top it off then tells me since there no serial number to be found, they cannot proceed with even having it checked out. It would be pointless. I just canceled after that. Terrible company, Ive dealt with you guys before when I was a renter and always something with your service. My insurance had no other contractor besides you but I knew something was going to happen and it did.
Habbib corrected a problem with a Previous call and I'm very grateful.
He was efficient, on time, respectful and got the job done!
Refused to repair
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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