Louis was professional
Louis was professional, pleasant, and honest. He was able to identify the problem and he also gave us good advice.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Louis was professional, pleasant, and honest. He was able to identify the problem and he also gave us good advice.
Jacob was great. The appointment schedules are often NOT adhered to. I spent a full day waiting for a technician on Monday, March 24, who did not show. This was NOT the first time that this happened to me. I understand that this happens often and has nothing to do with emergencies. Technicians are provided with an unrealistic list of appointments. Looking at the repair and the parts ordered for my Washer, should have clued schedulers that my repair would take a lengthy amount of time. Technician's time should be taken into consideration.
Omar was nice and respectful. Got my Goodman Furnace up and running
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Really love the service on time. Everything went well so happy.😊
This is the second time I had the pleasure of having Omar for maintenance and service work. He is very diligent and does an amazing job. Omar is definitely an asset to your company
The tech was very experienced and had all the material he needed. He was also very nice and courteous.
Kenny was in and out in less than 15 minutes, and he did a fine job!
Courteous and competent
Quiero reconocer el profesionalismo y la gran atención de Heriberto, técnico de Sears. Su conocimiento, paciencia y dedicación hicieron que el servicio fuera eficiente y de calidad. Además, su amabilidad y disposición para resolver dudas marcaron la diferencia. ¡Un verdadero ejemplo de buen servicio al cliente! Gracias, Heriberto, por tu excelente trabajo. ¡Ojalá más técnicos como tú!
Nothing to do with technician. Your company sucks! I didn’t schedule this appointment. The previous technician ordered the wrong part and was suppose to contact my warranty company about the problem. I couldn’t get a hold of your company and reached out to Lowe’s who said they were cancelling the service call. Instead I got a text saying you were coming today. I missed my appointment due to leaving late as you just showed up at my door and I had to speak with you. I will never never have your company come to my home again!!!!!!
Good communication. On time. Explained everything that he inspected.
Harrel is an excellent technician. Explained everything to us. We appreciate him
Mike is the best! So knowledgeable and professional and friendly. It’s very refreshing to have someone who knows what they’re doing! Communication is very good! Thank you.
This companys comuncation was great. Came when they said they would . And did a great job.
The technician is a very polite and professional individual. He wasn't not prepared to do the work because the call representative did not supply him with the parts. I spoke with a representative at the call center.. explained the problem...sent pictures and he ordered the parts and said the technician will have the parts ordered when he comes to do the repair. There was no parts, no history on his phone. If it wasn't because I had Xtra parts..I still would not have the stove repaired. Not happy with the call center making a promise and not follow thru with it. Just a waste of my time and the technicians.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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