Courteous
Courteous, polite, technically savvy, able to diagnose the problem and resolve it.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Courteous, polite, technically savvy, able to diagnose the problem and resolve it.
A tiempo con la cita, muy amable y mi secadora quedo funcionando
Evan kept me informed with the repairs; able to answer my concerns and questions. Completed all the issues with my fridge in a timely fashion and very hospitable.
David is a great technician
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
WASHER NOT FIXED AFTER MULTIPLE VISITS OVER TINE. BIG INCONVENIENCE FOR ME.
Francisco did a great job communicating before, during, and after the service call. He explained the issue, provided a clear estimate, and completed the work efficiently!
The technician never diagnosed the problem. I had to ask him what was wrong as he was heading out. He just said that Sears would call and we would get a new disposal. I haven’t heard back from anyone in over two weeks. He also told me that I would have to hire someone else to install the disposal. What’s the point of the warranty?
Muy profesional
Derrick M. was prompt, knowledgeable and professional. Unfortunately, the technician assigned to us prior to Derrick, had abruptly left the company in the middle of repairs and scheduled appointments. Without prior knowledge of our problem or what parts were already ordered by prior tech, Derrick was able to re-diagnose, and repair our washer within 1 hour. We are so grateful and cannot thank him enough! Mahalo mahalo mahalo! … now, we can finally catch up on mountains of laundry!
He was EXTREMELY knowledgeable and so very helpful. Great man and a great employee for Sears.
Robert was great. He was timely and I love how they messaged me when he was on the way! He was knowledgeable and very professional.
Repair man was super nice and very friendly..
Technician was very nice. The fact that it cost $400.00 to install a $10.00 part was a little bit hard to swallow.
Great service. The service technician was on-time and really thorough in identifying the issues and appropriate repair. I should have called him first instead of trying to fix the issue myself, lol.
On time and very friendly and efficient repair. Very pleased with the service !
TheGeorge was very knowledgeable and very courteous when he repaired my dishwasher on Tuesday, March 18th. I want to add that all your technicians are great. But, I am still angry about having to wait 69 days last year to get a new washer when you could not get the needed part. I requested a washer that was more expensive than the one you wanted to give me and so I paid the difference immediately. Still, I had to wait 69 days. That was inexcusable, and it was not a fault of any technician. Someone else in your company caused that. The dates of waiting for the washer were approximately from May10 through July13, 2024.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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