Great service ....thanks Lorenzo!
Lorenzo our service technician, Lorenzo, was knowledgeable and very good at explaining things. He is professional and personable and was a pleasure to have him repair our dryer.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Lorenzo our service technician, Lorenzo, was knowledgeable and very good at explaining things. He is professional and personable and was a pleasure to have him repair our dryer.
DONE THREE REVIEWS ON GARTH WITH 5 STARS EACH. WHY KEEP ASKING?
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Done a real good thorough job on checking things out thank you
Casey was amazing! He checked everything out and asked what we did when our dishwasher had a code 5C. He listened to our explanation and made sure he understood. He checked everything and that is when he discovered I had attached the hose for the dishwasher to the garbage disposal instead of the wall drain. That was the reason the unit was not working. I felt so responsible and bad, but he told me he was happy it was a simple fix. It was awesome to hear the dishwasher turn on and work! Casey is an amazing person who knows how to make people feel good even when they do something wrong.
Paul has been here several times fixing multiple household appliances. He is absolutely amazing. He diagnoses the issue immediately and fixes it properly every single time. He is extremely knowledgeable, thorough, trustworthy and professional.
Tech ordered wrong part then when he couldn’t use new part he said maybe old part is okay if I hit reset and unplug refrigerator. Old part works fine and Sears is still trying to charge me for the returned part and unnecessary labor charge Sears Home Services replied to my original review apologizing and provided a number to call.After 20 minutes on the phone the repair care department said they would send order to billing department for a full refund and that I would hear back within 7 days. I told them I heard the same two prior times and never heard from anyone at Sears and never received a refund.the representative said I could not speak with a manager or supervisor and hung up.I now need to call the credit card company and Better Business Bureau….
Technician was fine. Home services texted me prior to his arrival to provide model # and problem with the appliance. Based on my description of cracked cooktop it was obvious the part needed to be replaced. Technician got here only to tell me the part no longer exists and then charged me $120 for his 5 minute visit. Part should have been looked up prior to visit so that there was no charge. Instead I was charged $120 to be told the part wasn’t available.
Jason was great! Showed up on time! Worked quickly and did a test run with me to make sure before he left. Exceptional service
The repair technician was very professional and courteous. The repair was completed in a timely manner. He cleaned up around the work area promptly. Thank you for the excellent service !
Knowledgeable of his product. Replaced unit that had issues and was done. Cleaned up trash and afterwords you would t know he was here.
Quick and neat
Short sweet simple and to the point. Great experience.
My tech was amazing and very skilled
Professional, courteous, and friendly repair person. Fixed the problem and communicated well.
Our technician Alec was amazing courteous very kind on time and brought out a replacement for our refrigerator. Thank you so much. He was definitely a five !
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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