Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.8	1,060	100%	-1.4	● Low
BBB Shown, not scored	Grade A+	—	—	—	● Not assessed

3.8 / 5 overall

1,060 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 2.5▼ 1.4
12-month avg: 3.8
All-time: 3.8
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Delivery	Trend	Reviews
Sears Home ServicesThis company	3.8 out of 5 (good)	100 out of 100	2.8 out of 5 (fair)	1.7 out of 5 (poor)	2.0 out of 5 (poor)	−14%	1,060
Fantastic Services	4.8 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	2.0 out of 5 (poor)	4.1 out of 5 (good)	—	1,809
My Home Move Conveyancing	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	3.9 out of 5 (good)	—	—	1,004
Klast Home	3.7 out of 5 (good)	100 out of 100	1.2 out of 5 (poor)	—	3.2 out of 5 (fair)	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.4 out of 5 (good)	4.6 out of 5 (good)	—	1,000

Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).

Tom Wrobel

1 review

Mar 20, 2025

Oven repair that never happened

This was for an oven repair. After diagnostic was performed, the technician (Mark) said he should have the ordered part in 2 days, and would come to do the repair in 3 days. The repair appointment date was then changed to 6 days later (9 days from the date of the diagnostic), because the part did not come in. The repair date was then pushed to another 6 days later. The morning of that day, 15 days after the diagnostic visit, the technician called me and asked if the part had been delivered to me, as he did not have the part. After I verified I didn't have the part, he followed up with someone in the office, and called me back, saying that somehow the part order had been cancelled, and he proposed pushing out the repair another 6 days. Frustrated, I cancelled the service at this point. I do not hold anything against the technician, Mark, as I do not think he was at fault. So no repair was ever performed, and no part was ever received. I was to receive a refund for what I prepaid for the repair, minus the cost of the diagnostic fee. But no refund was ever put back onto my credit card. I am still working on getting to communicate with an actual human being to get this situation worked out. The automated system seems to make it impossible to address this type or problem or request a refund. For the record, the service order number is 11829173. Update - 5/15/2025: I managed to get through to a live agent named Trish on 3/6/2025, and she told me that a refund request was never submitted, that she was submitting it for me, and that the money would be refunded to my credit card within 14 days. When that did not happen within 14 days, I was able to get through to a live agent named Peter, who told me that it was actually 14 "business days" and "not to worry" that I'd have the refund within a few days. That still has not happened. All attempts after 3/20/2025 (using at least 10 different phone numbers) have led to an AI agent named Samantha (or possibly "Sim"antha), who only wants so schedule a service call for you or direct you to the website. I filed a complaint with the Better Business Bureau. Update - 5-23-2025 In only 8 days, the Better Business Bureau was able to obtain for me the refund for my overpayment. Thank you BBB!

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Jennifer Simmons

1 review

Mar 20, 2025

Failure to keep 5 appointments to complete repair

I do not recommend purchasing an extended warranty repair plan from Sears. I paid $429 and some change for a four year extended warranty repair for my stove. One of the burners stopped working so I reached out to Sears. Making the appointment was very easy. That's when the train went off the tracks. Five weeks in a row, I have had an appointment with them on Thursday. They don't give you a narrow time frame.They set the appointment from between 8am - 5pm so you have to take the entire day off of work. Every time, usually about 1 pm (today was a little bit earlier) I receive a text message from them canceling my appointment and saying "due to unforeseen circumstances they're unable to make the appointment as they do not have a technician available, and would I like to reschedule?" Every single week I have rescheduled. I have tried to reach back out to them and you can't get a live person on the phone if you already have an appointment. The only way you can reach a person on the phone is if you want to schedule a new appointment. If you choose the option to schedule a new appointment, you're just talking to a customer service representative who has no control over any of the situation. When you ask to speak to a manager, (I don't even really think it's a manager) I think it's person in the pod next to them, it doesn't do any good. The so called manager told me she was going to escalate this. Nobody escalated anything. Nobody did anything and nobody showed up AGAIN today. I reported this business to the BBB but that's not going to get my stove repaired or get my money back. I just want you to be smarter than I was. Don't waste your money on this. Just put the money you were going to pay for the protection plan in the bank. That way, you don't waste your pto, and you can pay for the repairs yourself from the money you would have given these crooks. I guess my next step is to start reaching out to news outlets in my area. What a huge waste of time.

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Month	Average	Reviews
Jan 25	4.2	337
Feb 25	3.7	123
Mar 25	4.1	316
Apr 25	3.6	103
May 25	2.3	44
Jun 25	2.0	45
Jul 25	1.5	32
Aug 25	3.3	60

Sears Home Services reviews & trust report

Sears Home Services has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 301 positive reviews

Top complaintsof 184 negative reviews

How it compares

Reviews

Customer reviews (1,060)

Best technician i've met

The technician was prompt with trouble…

Dear technicians are top notch

Great service

Alternatives to Sears Home Services

Fantastic Services

My Home Move Conveyancing

Klast Home

Ingrams Water & Air

Home-Tex.no

Dexters Estate Agents

The CrowdTrust Experience⭐

Scheduling nightmare

We fixed our microwave and no time at…

No shows that are scamming me out of my warranty

After fixed it was not tested to see if…

Michael was professional and friendly

Personable Service Person

Fast

FRAUD

Jim - Quick and Pleasant

James was awesome

The tech was very professional

Good PM Visit

Oven repair that never happened

Sears Home Services 1-800 and Puerto Rico no longer works

He was rude

Failure to keep 5 appointments to complete repair

About Sears Home Services

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