Knew what he was doing
Knew what he was doing. Great personality.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Knew what he was doing. Great personality.
Service person explained the Kenmore Dryer's problem and how to prevent it in the future.
The technician was very thorough and knowledgeable. He knew how to diagnose the problem with my washer and how to repair it. I would definitely recommend him for any future repairs. He helped to extend the life of my 21 year old washer, which I greatly appreciate.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
I dont know why you want a rating as no one has yet to show up
Scott did a good job of basically checking out my mower and replacing needed parts. I had asked him about one thing in particular that he apparently did not do. There is accumulated dirt and dust somewhere in the steering mechanism that makes steering to the left very hard. The techs who serviced my mower for the last two years cleaned it out for me, so that at the start of the season, at least, I could steer easily in both directions. I mowed my lawn last week, and there was no improvement in the steering from the end of last season. I would like to have this addressed.
The repair of the washer was delayed because parts had to be ordered, but it was eventually fixed, and the technician was courteous.
Punctual and great communication.
Hi service was fine...but the company is sorely lacking in pre-customer service...I highly suggest toy add a QUESTION PRIOR to scheduling a service call: What is the age of your appliance? A quick check would have shown that parts for my appliance were no longer avaliable wholesale to the service industry and I would have been saved the service call fee. The respect I HAD for sears service would have been confirmed and I would have continued to refer them and contact them for their upfront honesty and integrity. Also the number of emails and calls trying to sell an expensive service plan were excessive!!
Good service, worked fast. My time window was 1:00-5:00. I received a call around 5:15. Courteous service. The reason I gave a three star rating was because the service man quoted $49 or a “little more” for a warranty which would reduce my bill by $150. When I was given a bill of $689 for the warranty, I declined the warranty. Apparently, the monthly cost was $49. That was never explained until I requested the total warranty cost.
Very efficient and informative technician
I was kept informed of when Glenn would arrive. He checked my system and explained the issue in detail. Great customer service!
Excellent customer service
He was excellent, very respectful, wish he could come every time I need something done !! Ruby workman
My refrigerator repair is still not done yet! All the new parts have been here waiting since October 2024. The technician has been scheduled at least six times since the parts were send to my home and I received these emails showing that the technician has completed the job and when we get home nothing is done. Please HELP!
My technician was very
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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