Technician was very polite and…
Technician was very polite and knowledgeable. Am happy with his Service.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Technician was very polite and knowledgeable. Am happy with his Service.
He was prompt, knowledgeable, and found the problem. He was also very friendly and efficient. Very grateful for service folks who help keep our home in good repair!
Service was completed today after return to install new ice maker,it will take the next 24 hrs for system to cycle and ice should be dropping.We have to wait and see.
Leroy came to service our washer. He was honest and dependable.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Experienced Tech
Hello, This is the third time Louie has falsely claimed that he came to my home. I am paying for a service, yet my needs are not being met. I've had the same issue with my freezer since last year, and this ongoing negligence is unacceptable. I do not want any more technicians scheduled, as they fail to show up anyway. This situation is utterly ridiculous, and I will be involving my legal team.
Very Knowledgeable and Courteous
They are a scam. They come and diagnose, you order the part and pay for it in advance. The part is shipped to you and then you have to reschedule them to return. What a joke. Rescheduling is not easy and they canceled on us, twice. They are a ripoff and their app is just a tool to sell you home warranties. Stay away!
Andre WAS OUTSTANDING! Fast, respectful n such a pleasant personality! He came in and went straight to work! Found issue n was making report. He is a very polite, professional young man! I’m requesting he be the Technician to come back to do my actual repair on my microwave, once I receive the part. Please 🙏🏼! Very knowledgeable n helpful!
Good customer service and good at explaining things!
Your technician saw in the first 5 minutes that I had ice in my freezer. He pulled the refrigerator out and took the back off. Said I needed a defrost unit. Hie steamer was broke and could not defrost after he emptied all my food into the sink. Then he tried to sell me insurance. I paid him for the diagnostics and he told me he would come back and fix for 685. I called a real repair guy and he fixed in 45 minutes and the wire to my heater had disconnected. Charged me 100.00. I would really like the money back for the wrong diagnosis. He chipped my wall paint too. The real repair man never pulled my refrigerator out. I have pictures of what your technician left me. Please refund my 119.00.
Delroy was professional and extremely nice
We never got a call to inform us that the tech was on his way.
Very knowledgeable!
Greg was very knowledgeable and helpful.
Never showed up or called. This has happened several times now
Technician impressed me as lazy! He came to install two parts on my washer and to evaluate my dishwasher. He was 2 hours late for the washing machine. He finished with my washer and went to evaluate the dishwasher. He only pulled out my dishwasher maybe 6 inches and decided what was underneath to be 3 dead mice. Paranoid after hearing about Gene Hackman's wife I put on PPE and had bleach ready. Reached for the 1st mouse and it turned out to be insulation, 2nd and 3rd ones were also insulation, there were zero, 0, zero mice! He told me to wait a couple of days for the insurance to decide, so I did. He wrote the job was completed. So I called and they told me it was pending but he did say it was caused by rodents . Also later the same night I badly needed laundry so I went to do a load. My washer was still unplugged and caught underneath. My son just did a second load and this load leaked from the hose connection. I do not ever want this Technician to work on my appliances again!
Reliable and knowledgeable.
Technician was very knowledgeable and kind
Great Communication and Timeliness! Arturo was very communicative by checking in with us a couple days in advance as well as an hour beforehand. He also carefully explained the issue that needed to be fixed. He also gave us good tips on maintenance that would extend the life of our appliance.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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