Wonderful service
Wonderful service. Thank you!

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Wonderful service. Thank you!
Very professional technician. Listened, did his job and explained the problem and what he did to resolve it.
This was the fourth time we have had a sears technician out to fix our GE monogram. The first tech said we needed a new motor. Spent over $4000 in parts sent to us. Hector came and confirmed we needed a new motor. The next time hector and another tech came and installed it. Didn’t use all the parts so we were entitled to a refund. I don’t think we’ve gotten it yet. Refrigerator and freezer still not getting cold. We called sears again. James came out. Said we needed a new main control. Had to order that and set up another appt. All of this has taken an over a month and we’ve been without a refrigerator. We are hoping what James did today works. If not, we are cancelling the service contracts for both of our homes.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
The repair was quick but very overpriced. Our washing machine wasn't draining and the repairman discovered there was a sock stuck in the pump. When explaining the issue, he gave my husband the impression that he had to replace the pump and that was why it was so expensive. When we received the email invoice, we realized we were charged $300 just for 25 minutes of labor as no parts were needed. He also asked to use my husband's shop-vac so he wouldn't have to go to his truck to get his own. They advertise saying they'll waive the $129 diagnostic fee with a completed repair, but clearly that fee is just built into the repair cost.
David understood what is the issue and fixed it with his skill and knowledge. I would definetely recommend him to anyone in need for his service.
Very Efficient
This was one of the most horrible experiences that I have experienced in a long time. 3 times the appointment was canceled after siting around and waiting toor a full day. Because I cannot narrow the appointment down other than 8 AM to 6:30 PM Fourth ltime technician finally comes out and he says he wasn’t fully equipped for my Washing machine and he called someone else said he had to order parts would reschedule for Monday which this was a Wednesday. Monday comes around the technician tells me parts should’ve been delivered to my house and I said they have not and he instructed me that the washing machine wasn’t making that loud of a noise and it would be OK that we didn’t need to do anything else with it I instructed him that I wanted my washing machine fixed. Washing machine never did get fixed. This company is horrible.
On Time, clean up after repairs, nice personality for working with the public.
Phi was a delight 🥰 Fix it right up ❤️
Promptly completed the task. Polite.
Technician very knowledgeable
The technician found the problem right away - a broken belt- had part in his truck and fixed the problem.
Took time to check my dryer and answer all questions I had.
Timely & professional
Knowledgeable . Great attitude . Courteous !
Was one of the most polite and competent servicemen that I’ve ever encountered. Will use Sears from now on!
Our technician, Austin, was very professional, knowledgeable and friendly. He found the problem quickly and got the part ordered. It took an extra week to get the part delivered but we got scheduled for installation and he got it fixed today.
Tech was professional, explained the problem , why it can’t be repaired. Nice person
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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