Great service
Anthony was great. Polite, quick and efficient. Showed up the same day I called to fix my refrigerator!

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Anthony was great. Polite, quick and efficient. Showed up the same day I called to fix my refrigerator!
Cornelius did a great job. He knew what he was doing got to it got it done and got outta here.
The tech was friendly and explained things clearly
My repairman was fantastic. Even better than the great job he did fixing my dishwasher, he showed me what I did wrong to break it, so I wouldn’t make that mistake again. I also like that he came within 24 hours. I have a cat with cancer and her equipment needs to be sterilized in the dishwasher. Hand washing doesn’t cut it. I now feel mentally and emotionally better knowing I have my dishwasher back, and I can take better care of my girl.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
John G. was polite, respectful of property, provided alerts with his ETA and called ahead. Even though we discovered my fireplace was not covered by my warranty, he took time to familiarize me with the components and offered guidance on a possible solution and got me in touch with a representative from the warranty co. to clarify my policy.
Helped me checking in my new flat. Steven provided great service and was very knowledgeable. Thank you!!
Technician looked at it. Gave me a quote. Declined the quote and said it was not cost effective. Told me to pick up a new washer from lowes for 500 bucks. He refused to talk to my home warranty people and failed to give a reason for why the machine broke. So...I paid $137 for nothing. I have to get a different tech out that will talk to my warranty people. Sears let me down
Junny is a great service tech that actually cares about his customers. Feels like the uncle who knows how to fix things - the right guy to call!
Marty was very nice and answered all my questions. He made sure I knew how to start it correctly and what level I should keep the cutter. Very thorough. The mower purred when he was finished.
Technician identified problem and solved it with no problems.
Called informing us he was on his way & would be here in 15 min. Checked out our freezer & showing my husband of what & how to remedy the problem with the hose. Took his time in explaining how to get to the hose in case it clogs again!
Knowledgeable, we could track him to see when he was coming, set it up very professional
Communication with tech on arrival time
Eric came promptly and fixed my issues with my garbage disposal, washer and dryer. I was somewhat taken aback when Sears charged me $300 ($100 for each item) for a single service call.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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