Tesla Inc.
Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 42 |
| Sep 24 | 1.9 | 33 |
| Oct 24 | 1.6 | 29 |
| Nov 24 | 1.9 | 49 |
| Dec 24 | 1.7 | 36 |
| Jan 25 | 1.9 | 41 |
| Feb 25 | 1.6 | 38 |
| Mar 25 | 1.1 | 46 |
| Apr 25 | 1.3 | 28 |
| May 25 | 2.0 | 30 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.8 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
“Tesla has the worst customer service on earth”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 3.0 out of 5 (fair) | 0% | 1,000 |
Bottom line: Tesla is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.3).
1,000 reviews of Tesla. Filter by what matters to you.
Ny mand I Svenstrup Jan - var på min adresse og Upgrade min gamle Tesla Model S med Lte ( 4G ) Chok et kæmpe projekt - nærmest hele bilen blev skilt ad og samlet igen og virker nu 100% efter hensigten. Jan er dygtig, venlig og proffesionel - godt arbejde!
Tesla Hillerød Forsøgt for 5 gang på 6 måneder at finde fejl på mislyd i passagerside, dette lykkedes dem heller ikke denne gang efter 4 timer på værksted, dejligt med lidt tid at sidde og trille tommelfingre i. - beskeden lyder herefter de 4 timer på at de skal have den ind igen og jeg da kan få en lånebil, det kunne godt have været tilbudt denne gang også efter min mening. Vi prøver igen, mon 6 gang er lykkens gang? - fraråder stærkt at benytte Tesla Hillerød, yderst kompetente
Utebliven mobile service, åker 20 mil till uppsala och får vänta 4 timmar. Ingen kompensation.
Quick answers to the questions people ask most.
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Absolutely love the cars but the customer service is atrocious. My Model Y was new in December 2023 today (July) I have noticed the drivers window has several large cracks in the inner pane that have suddenly appeared. The car is possibly safe to drive as it is a double glazed unit but I am concerned the pane may shatter internally onto me. There are no mobile appointments available on the app and the first service centre appointment is in 24 days. I spoke to a very rude gentleman in the roadside assist number as it was the only human I could speak to after spending nearly an hour ringing lots of different Tesla numbers. He told me I needed to take the car to a service centre, couldn't seem to understand that I don't feel safe driving it. Eventually he told me to repair it myself!!! My warranty is 4 years which includes defective parts. As far as I am concerned the window is a part and it is defective otherwise it wouldn't have cracked on the inside with no impact. I am now in the position of having to pay Autoglass either £240 going through my insurance company which will have further implications or £1,124 if I pay it myself. Apparently if I get a report from a glass installer saying it is defective then I may have some recompense via Tesla but who do I even send the report, photos and receipt to? Tesla are great cars but the customer service is beyond bad it is literally non existent. A £60k car and you are pretty much left on your own once you drive it away. Tesla PLEASE SORT THIS OUT!!!
Tesla Hillerød Servicecenter afpresser kunder Ved afhentning af Tesla S efter reparation til 90.000 kr. for en ny driver unit og AC anlæg fik vi besked om at Tesla ville sætte pin-kode på bil indtil regning var betalt. Der var ingen tvist omkring betaling, men alligevel var bil (vores ejendom) helt ulovligt blokkeret for kørsel med pinkode. Desværre kan politi ikke optage (civil) sag, men denne er oprettet hos forbrugerstyrrelse. Har haft problemer med (AC mange gange) bremser, dørhåndtag (der enter ikke vil åbne eller lukke), undervogn, bagsmæk og fronk. Dårlig kvalitet på bil, elendig, overfladisk kundeservice og servicecenter
Le service après vente est catastrophique ! Les délais de livraison mentionnés à bla commande ne sont jamais tenus. Les dates de livraison évoluent au fil du temps . Impossibilité d'avoir des infos claires et précises des "delivery advisor". Les documents contractuels (commande , facture) ne sont jamais respectés au regard du droit français !!
juste à lire et vous comprendrez la note : commande passée le 20/05 , livraison prévue de 2 à 4 semaines ....., soit normalement 20/06..... Entre temps tesla pour booster ses résultats trimestriel offre 20000 km aux supers chargeurs à toutes les commandes en cours livrées avant le 29/06 ( message reçu le 10/06) . Super nouvelle !!!! , heureux , happy c'est la fête !!!!, et là c'est la douche froide , report du délai estimé de livraison au 30/06 une première fois et ensuite au 23/07 . Je téléphone à TESLA pour l'offre des 20000km gratuits aux super chargeurs et donc frustration totale je ne suis plus éligible pas de véhicule en temps et en heure pas de bonus .... Mais c'est quoi ce parcours client .... , je n'ai pas encore le véhicule qui sera livré normalement semaine prochaine sans mauvaise surprise et je suis déjà insatisfait . Que dire de plus
Je suis extrêmement déçu par mon expérience avec Tesla. J'ai commandé une voiture qui était supposée être disponible immédiatement, mais la livraison a été reportée plusieurs fois. Initialement prévue pour le 23 juin, elle a été repoussée au 29 juin, puis au 12 juillet, et maintenant au 31 juillet en raison de problèmes logistiques. Ces multiples retards ont sérieusement perturbé mon quotidien. J'ai dû poser des jours de congé pour les dates de livraison, annuler des vacances prévues et réorganiser mes déplacements professionnels et personnels. Malgré mes nombreuses communications avec Tesla, je n'ai reçu que des réponses insuffisantes et aucune compensation pour les désagréments causés. De plus, les promesses faites lors de l'achat, comme l'offre de 20 000 km de Superchargeur et le kit de recharge à domicile, semblent être ignorées. Le service client n'a pas été en mesure de résoudre ces problèmes ou d'offrir un geste commercial significatif pour compenser les nombreux inconvénients subis. Je suis extrêmement déçu par le manque de fiabilité et de considération de Tesla envers ses clients. Cette expérience m'a fait perdre confiance en la marque. Je ne recommande pas Tesla à quiconque recherche un service client digne de ce nom.
Tesla Model S windscreen wipers failed - car undrivable. Took a week to get an appoint which was then cancelled. Now waiting another week so that's 2 weeks without a car. I don't seem to be able to buy the part myself so I'm stuck. Not to mention the rear passenger door handle is also broken (a well know issue which Tesla should have done a recall on) which is going to cost me another £450. Car has to go. I need reliable transport which can be fixed quickly when required. Shame. JA.
Har tidligere ejet en Model 3, som der var lidt udfordringer med, og var derfor på værkstedet flere gange for at få udbedret det på garantien, og hver gang har jeg oplevet god service. Derfor blev den nye bil også en Tesla, denne gang en Model Y (bygget i Kina). Der har været få ting ift. interiør, som blev fikset af deres Mobile Service på min arbejdsplads. Tesla gør næsten alting anderledes end andre bilmærker. Nogle ting er bedre og nogle ting er dårligere, men alt i alt er deres biler og deres mission så gode, at min næste bil også bliver en Tesla.
Extrem kompetentes Team für die Installation unserer neuen Wärmepumpe. Pünktlich, sauber gearbeitet und alles funktioniert. Solche Firmen sollte es öfter geben.
I bought Model Y last year. The fuel savings have gone wasted with aggressive price cuts within 6 months. I contacted them many times to compensate me, no positive responses. It’s now $10,000 cheaper. So many Teslas now on the streets, don’t buy if you want a good resale vale. Better to buy a hybrid car. I got 3 of them and fuel cost for me is same as charging EV.
Premetto che per alcune lamentele lette sono parzialmente d’accordo. La mia esperienza devo dire è stata più che positiva ogni volta che ho avuto bisogno. Stamattina ho chiamato l’assistenza in quanto si era scollegato il cellulare e dopo 4 minuti di attesa la signorina mi ha seguito passo per passo per effettuare il nuovo collegamento in 5 minuti. Semplicemente eccellenti e 5 stelle è riduttivo.
Within two years, all the warning lights on my Tesla Y (2022) started to light up. Regenerative braking, ABS, traction control, etc., nothing worked anymore, and the car became unsafe. I had to wait over a month for an appointment, and today was finally my turn. At the Tesla service center in Örebro, Sweden, I had to wait over 8.5 hours for my car to be ready. I did not receive a rental car because my car would be ready the same day. Very poor service, very rude staff. Although the car is generally really okay, I will never buy a Tesla again because of the problems you will get when something is wrong. I will be selling my car as soon as possible.
Unglaubliches digitales Tesla Chaos mit völlig unnötigem Zeitdruck beim Zurückgeben meines gebrauchten Teslas und dann noch totale Lieferverzögerungen beim gleichzeitigen Neukauf eines Tesla, der schon lange bezahlt ist - eigentlich ein Fall für die Presse … gebe gerne ein Interview. Nach über 10 Jahren Erfahrung mit Tesla Fahrzeugen und fast 8 Tesla Fahrzeugen (Model S, Model X, Model 3, Model Y) im eigenen Betrieb hat man viele gute aber auch schlechte Erlebnisse, vor allen Dingen beim Service oder Autokauf, die nie verbessert wurden, eher verschlechtert. Das Gute: Technik des Autos bleibt nach wie vor recht gut im Vergleich mit anderen Anbietern. Durch die Digitalisierung beim Kauf oder Verkauf mittels der Tesla App hat man mit keinerlei Person mehr zu tun. Wenn man doch Fragen hat - kann man keinen erreichen - keinen mailen, chatten oder anrufen. Im Glücksfall wird man irgendwann mal zurückgerufen von einer oneway „Berliner Nummer“ - Ja das alles erlebt man, wenn man Tesla Fahrer ist! Im Prinzip ist Tesla ganz einfach zu erklären: wenn man ihn hat, läuft er gut. Beim Kauf oder Service braucht man eines: Gute Nerven und Zeit - hier fehlt Kundenverständnis, Ansprechpartner da die App zuviele Tücken hat und wenn man doch mit Teslanern zu tun hat: Führung, Aussagekraft und Kümmern, kann auch nicht funktionieren, denn wenige Mitarbeiter sind länger wie zwei Jahre Ansprechpartner bei Tesla, dann sind die Mitarbeiter meist wieder weg. Lieber Elon Musk: Wird sowas bewusst gemacht, um Aktienkurse am Quartalsende zu schönen? Beim Kunden bleibt leider ein Riesenfrust … vergesse die Menschen und Kunden nicht, die du mal begeistert hast, du könntest es bestimmt besser …
Esperienza totalmente negativa. Ordine di Model 3 effettuato alle 12.10 del 25 maggio per aderire ai nuovi incentivi Maggio 2024. Dopo 12 giorni mi è arrivata email dicendo che non ci sono rientrato. Voglio capire cosa avrei dovuto fare per rientrarvi. Perché se non ci sono rientrato io, non so chi possa esservi rientrato. Per questo voto minimo, la mia esperienza con Tesla è sinora totalmente negativa.
I ordered a car which had an end of quarter deal at 399 for a Model Y. Everything was sorted and my car was selected and I was ready to pick it up. Next thing they said my cars ready to pick up from London when I'm in Manchester. I asked them to change it somewhere closer so they changed it to Manchester. Next thing I call them up with a few questions around things like does the car have Matrix lights. 10 minutes later I have a new notification on my tesla app saying my finance has been approved when it's already been approved before at 399. When I look at my app it changed the monthly payments to 690 pounds per month!!!! They told me I didn't pick up my car within the quarter so tough luck we aren't honoring it. Biggest problem is nowhere in my contract I signed says that I had to pick up the car before the deal ended. So they sold me a car contract for a lease with a deposit I put down but didn't have a car ready for me which makes it impossible to fulfill the obligation they set along with how many others. The funniest part is when calling support to make a complaint she knew exactly the situation like it was a regular occurance. Really looked forward to finally being able to get a tesla and this has been a devastating experience and a let down.
Dear Tesla Customer Service, I am writing to express my extreme disappointment and frustration with the customer service and delivery process for my new Tesla Model S Plaid. When I placed my order, I was informed that the delivery would take approximately two weeks. However, it took an astonishing two months, with the scheduled delivery date being June 30th. On the day of the scheduled delivery, I received a call just one hour before my pick-up time, notifying me that my vehicle had not arrived at the designated location. I was told that the car was stuck three hours north of the pickup point and was reassured it would be delivered to my home by 7 PM that evening. I spent the entire day eagerly waiting at home, excited to receive my new vehicle. By 8 PM, it became clear that the car was not going to arrive. I attempted to contact the number that had reached out to me earlier, but received no response. The following day, I tried to respond to the text message, as advised, but again received no reply. I also attempted to reach out through the Tesla app and called the delivery location multiple times, navigating through the phone menu options to no avail. The lack of communication was highly unprofessional and deeply frustrating. To my dismay, I later noticed an update in the Tesla app, rescheduling my delivery to July 5th. Unfortunately, I will be traveling for the holiday and cannot make this appointment. Despite my attempts to communicate this issue via text, the Tesla app, and multiple phone calls, I have received no response. I am extremely dissatisfied with this entire experience, especially considering the significant investment in a vehicle that costs over $100,000. The lack of communication and the repeated delays are unacceptable and have left me deeply disappointed. I request immediate attention to this matter and a resolution that ensures prompt and reliable delivery of my vehicle. I also expect an explanation for the poor service and what measures Tesla will take to prevent such issues in the future.
Der Tesla Model Y Performance ist nur 6 Tage alt schon steht das Auto mitten im Verkehr still. Lebensgefährlich denn hinter mir ist ein LKW. Gründe nicht ersichtlich, Via Remote 2x neu gestartet, das Problem war aber nicht behoben. Dies passierte noch weitere 4x bis endlich ein Servicemitarbeiter ihn am 10. Tag abschleppen ließ. Das Auto ist lebensgefährlich! Kauft euch keine Tesla!
For some reason Tesla is a love them or hate them brand. Most people LOVE them. I drive an M3 and after a couple minor warranty repairs in the first month, I have been in dreamland owning this thing for almost 2 years. No reason to ever drive another car brand the rest of my life due to their self driving capability.
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
Tesla Inc.
