Tesla Inc.
Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 42 |
| Sep 24 | 1.9 | 33 |
| Oct 24 | 1.6 | 29 |
| Nov 24 | 1.9 | 49 |
| Dec 24 | 1.7 | 36 |
| Jan 25 | 1.9 | 41 |
| Feb 25 | 1.6 | 38 |
| Mar 25 | 1.1 | 46 |
| Apr 25 | 1.3 | 28 |
| May 25 | 2.0 | 30 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.8 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
“Tesla has the worst customer service on earth”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 3.0 out of 5 (fair) | 0% | 1,000 |
Bottom line: Tesla is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.3).
1,000 reviews of Tesla. Filter by what matters to you.
Alla jag varit i kontakt med på Tesla har varit professionella och tillmötesgående. Nöjd med bilen, inga problem hittills och väldigt lättanvänd mjukvara (model Y LR 2024). Wall Connector laddaren fungerar bra utan krångel. Attraktivt val för låg total ägandekostnad i nedre "premiumsegmentet". Har ägarerfarenhet av Porsche & Audi bilar.
Bought a used Model X and love it!!! Minimal unexpected maintenance costs. Regular updates on the app. Service appointments in Scotland are not as great as the Exceptional Milton Keynes Branch. I wish there was a Service Centre in Inverness as good as Milton Keynes. Save me having to drive to Milton Keynes to get my car serviced, which is not very often. The only niggle. I wish there were more multiple charge points in Scotland. Fraserburgh, Elgin, Golspie, Wick, and Ullapool would be the locations which would destroy the awful CPS/Swarco offering in one swoop. Love you Tesla. Please please please lobby the Government to get rid of Swarco get the funding you need to create an Awesome charging infrastructure in Scotland.
It's hard to describe how bad the Tesla Service process is. Tiny queries and questions take forever. The team can only be contacted via the fiddly App. The fiddly App is barely fit for purpose. It requires your address and yet when you try to enter the address it will not find it (unless you happen to live in New York or maybe number 10 Downing street). Good luck with getting a reply from Tesla. It's patchy at best and most of the time they will come back with a further question and certainly not the answer you're looking for - which will add another few hours to the process. Parts are very hard (impossible) for regular mechanics to get hold of, so the driver has to request via the app. Unless the driver happens to also be a mechanic then good luck, because there will be questions!! The only chance anyone has of getting anything done is to book an appointment at a Tesla service centre. There aren't many, so get ready for a drive. The most recent booking I just made was a disaster. First they have limited appointments, then they send me a quotation to "approve". The quotation was around 10 times what I expected because they added parts covering every eventuality, including many hours at £165/hr to fit them all. The approval system doesnt work for me - it just takes me to my app which has no information, so i had to request a manual email with attachment. Got there after a few hours. Of course Tesla then say they don't know how long the fix will take, and say it will "most likely roll over into the next day". They do not provide a courtesy car (apparently only available on warranty repairs), and suggested i book one of their vehicl test drives on the same day, and use that. I have a 2 hour journey to get home so I need to find some way of getting there. No idea whether they are expecting me to take the vehicle home, but also no way of asking as there are no numbers you can reach Tesla Bristol on.
Quick answers to the questions people ask most.
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Schlimmer geht immer ….. Seit Tagen wird man, als ohnehin schon bestrafter Fahrer eines Tesla, per Mail und sogar über die App mit der Bitte nach Empfehlungen zugemüllt. Offensichtlich haben sie es dringend nötig. Daher meine Empfehlung an alle die sich nicht ins Unglück stürzen wollen: Kauft auf keinen Fall einen Tesla !!!! Das einzige was noch schlechter ist als das Auto ist der Service. Den gibt es einfach nicht. Vor 10 Monaten wurde mir ein defektes Neufahrzeug verkauft. Seitdem versuche ich, mittlerweile mit Hilfe des Gerichtes Tesla dazu zu bewegen, den Schrotthaufen zu reparieren. 4 Jahre Garantie wurden mir verkauft, fragt sich nur auf was? Man wird als Kunde einfach an der Nase herum geführt. Bei einem angeblichen Werkstatt—Termin stand der Wagen 8 Stunden unbewegt und unangetastet auf dem Firmengelände. Mir wurde bei Abholung versichert man habe alles überprüft und sogar eine Probefahrt durchgeführt. Wow! Das ist Magie. Letzter Tipp… solltet ihr doch einen Tesla kaufen, anstatt die tollen Assitenzsysteme nutzen zu wollen, leihe ich euch meine Oma als Beifahrerin. Das ist sicherer. Sie ist zwar schon 97 sieht und hört nicht mehr ganz so gut, dafür erzählt sie spannende Geschichten und verlässlicher als die Systeme ist sie allemal. Denn meine Oma schläft seltener ein als die Systeme und Kameras im Tesla. Übrigens unter Long Range versteht Tesla…. egal wie man fährt maximal 300 km Reichweite. Also 250 km weniger als die Werksangabe und 150 km weniger als die zahlreichen Versprechen des hochqualifizierten Verkaufs- und Werkstattpersonals. Allzeit gute Fahrt!
I am trying to replace a headlight on my Tesla model S and am having very difficult time with services. I started this process in July and I got an appointment for August. One week before the appointment I got an estimate for $770. I had to cancel that appointment and when I went to reschedule I was directed to another service center. A month later they provided an estimate for the same job for $2200. So super high for a bulb/headlight setup replacement. I cancelled that appointment dud to price but now I cannot get any appointments at the “cheap” $770 location. On line I am reading that someone was given a $3600 estimate for a headlight replacement. Why is there such a range of pricing for a necessary repair provided by Certified Tesla service centers? 770 - $3600 is a 500% difference. Why is Tesla not allowing contact with all service centers but is limiting owners by their algorithms which dictate where can one go for a service? I have to drive and charge 2 times on a way to get a bulb replacement and I don’t have a choice to call a service center directly or choose to which service center to go. Rather, I depend on Tesla algorithm with restrictions and limitations. Being a Tesla owner is very frustrating when one needs service. I must say thus far the service that we have had was fairly priced, this is the first item the tag seems outrageous. Last year our entire Tesla computer system was changed and we paid $2200 - is the headlight with a burned bulb an equivalent value or work to Tesla computer system? How many Tesla owners are willing and able to pay 2-3 K for a headlight replacement where a bulb replacement would do. Many of us are driving Tesla not as an income statement but because we want to protect the earth for children and their children. It would be great if Tesla would provide access to their service centers and pricing on line and if they would make sure that there is no 500% price difference for the same job among Tesla Service centers to which they direct us.
Leider kann man den Tesla Support zum Kontoabfrage betreffend der THG Prämie nicht erreichen man wird andauernd wieder weggedrückt nach mehrfachen anrufen das ist leider mangelhaft für so einen großen Konzern. Da der antrag THG Prämie schon seit letzten Jahr Dezember gestellt worden ist
Er egentligt ret godt tilfreds med bilen og den service jeg fik da jeg hentede den! Tak for det! Men, jeg betaler 16.000,- for en lakering som I få dage senere sætter ned til 10.000,- Da jeg stadig er indenfor min 14 dages returret kontakter jer support. I når frem til at I ikke vil refundere differencen på 6.000,- Men jeg er velkommen til at returnere min bil, for så at bestille en ny i appen, som jeg kan købe med samme lakering til 10.000,- Jeg kan ikke se logikken i det? Det er da et kæmpe arbejde, og spild af tid for alle parter + I står med en "lettere brugt" bil i så skal af med.
Finanzierung ist unseriös. 6000€ wenn man 3 Monate früher beenden möchte. Dann wollte ich ihn abmelden und am Ende des leasing abgeben. Wird verweigert und auf kleingeschriebene im Vertrag hingewiesen. Rechtlich zulässig aber in meinen Augen kriminelle Energie.
Jeg er virkelig skuffet over min oplevelse hos Tesla Center Ribe. Jeg havde bestilt tid til service på min bil den 6. september, og denne tid blev allerede booket tilbage den 12. august. Det burde have været rigelig tid til at planlægge og sikre, at alt var på plads. Men så bliver jeg ringet op i dag af en Tesla-medarbejder, som vil flytte eller aflyse min tid! Det er simpelthen uacceptabelt.Som kunder planlægger vi disse serviceaftaler i god tid, fordi vi har en travl hverdag og ikke bare kan tilpasse os efter virksomhedens ændringer i sidste øjeblik. Denne manglende respekt for kundens tid og planlægning er bare dårlig stil. Jeg havde forventet bedre service fra Tesla, men dette har virkelig givet et dårligt indtryk.
Model 3 stehen geblieben nach 58.000 km wegen Ausfall der 12V Niedervoltbatterie, Garantie vor 2 Monaten abgelaufen, komplette Inspektion vor 1 Monat unauffällig, Reparatur verzögert sich nun auf über 6 Wochen, im Service vor Ort niemand telefonisch erreichbar, nur eine zentrale Nummer mit ewiger Wartezeit, im Email-Chat nur Vertröstungen, keine konkreten Angaben, dieser Tesla-Service ist katastrophal, werde nun den Tesla Model 3 verkaufen
Elendigt værksted - flabet service medarbejder der nægtede at tage min henvendelse om mangelfuld service på værkstedet seriøst og smed røret på !
Har ikke altid været tilfreds med Tesla service, men ved monteringen af træk på min Model Y var arbejdet og service til topkarakter. Ranger ankom på adressen og 25 minutter efter var træk monteret og bil samlet perfekt igen. Fin vejledning i brug af trækket efterfølgende. Flot og grundigt arbejde. Sådan skal det være, hver gang, Tesla Kastrup 💪
Als Gebrauchtwagenhändler haben wir einen Tesla im Bestand. Ein Interessent interessiert sich für das Fahrzeug und fragt nach Ausstattungsdetails. Anders als bei anderen Herstellern kann der Nutzer bei Tesla optionale Ausstattung auch "nachträglich" bestellen, die dann automatisiert freigeschaltet werden. Die tatsächliche Ausstattung ist dann nur in der App einsehbar, die für den Halter freigeschaltet werden muss. Der Hersteller ist nicht bereit, mir Auskünfte übder den Umfang der Ausstattung zu geben. Wir müssen als Händler, das Fahrzeug anmelden, die App installieren, dann wird die fahrerlaubnis überprüft und mit dem Persoalausweis abgeglichen und erst dann wird die App "freigeschaltet". Nicht vorstellbar, wenn wir 10 oder 20 Tesla Gebrauchtwagen hätten.... Wir werden jetzt warten müssen, dass jemand kommt, den die Ausstattung nicht interessiert. Ein weiterer Tesla wird durch unser Autohaus ganz sicher nicht verkauft!
I had the worst experience with Tesla, particularly at their Stockport showroom, and I feel compelled to share it. On August 11th, I visited the showroom for a used car event after receiving an invitation. Unfortunately, it turned out to be a complete disaster. Upon arrival, there was no one to greet or assist me. After waiting for 10 minutes, I noticed a Tesla employee, Marcello, outside. When I waved to get his attention, he briefly pointed out three used cars that were on sale and didn’t even offer a test drive or to unlock the cars for a closer look. Despite this, I was interested in a Tesla Model Y, but instead of letting me inspect the car, Marcello insisted I put down a £200 deposit. I expressed concern about the non-refundable nature of the deposit, but Marcello assured me that since I was local and buying from the Stockport showroom, the deposit would be refundable if I changed my mind. Unfortunately, I was unable to secure a reasonable trade-in value for my current car and decided not to proceed with the Tesla purchase. On August 19th, I informed Marcello of my decision, and he assured me that my deposit would be refunded. He even sent a message saying, "The order has been cancelled and the refund process has started. It just needs to be approved, which should happen in a few hours. The money should be back with you within 10-14 working days." Fast forward to August 30th, and the refund still hadn’t been processed. I sent Marcello a polite message inquiring about the refund and received a shocking reply from Tesla stating, "The deposit is non-refundable as per the order agreement. No refund has been processed." This was completely contrary to what Marcello had assured me. I tried to resolve the issue by calling Tesla’s contact number, but it was a nightmare. After waiting 35 minutes, I finally spoke to someone named Jay, who was utterly unhelpful. He informed me that Marcello was working but refused to assist me further, simply telling me to wait for Marcello to call back without any guarantee of when that would happen. Frustrated, I called again later and spoke with Tilda, who was slightly more helpful. She confirmed that Marcello and his showroom manager were off that day, but she would try to process the refund. Despite her promises, I heard nothing back. By August 31st, after several follow-ups, I still had no response. I'm now planning to visit the Stockport store in person to address this issue face-to-face. This experience has been utterly disgusting. I’ve always wanted to buy a Tesla Model Y and was initially excited about the prospect. However, after dealing with this incompetent and unresponsive team, I’m relieved I didn’t go through with the purchase. If their customer service is this abysmal before buying a car, I can’t imagine what it would be like if something went wrong with the vehicle. Save yourself the headache and avoid Tesla Stockport at all costs. They are nothing but a group of thieves with zero regard for their customers.
I have a model 3 long-range, and it is by far the best car I have ever had. I feel like living in the future. It is not perfect, as the suspension is too hard, but overall it beats every other cars by a lot. And man, 490 HP instant and continuous acceleration on four wheels rocks! I cannot get used to that.
J'ai acheté une Tesla model 3 il y a plus de trois mois et je ne suis toujours pas en possession de ma carte grise. J'ai appelé TESLA dans un premier temps qui m'a indiqué que cela pouvait prendre du temps mais que je devrais la recevoir prochainement. Mais lorsque j'ai appelé l'ANTS, l'agence m'a informé que je ne pourrai jamais la recevoir car TESLA n'avait indiqué AUCUNE ADRESSE SUR LA CARTE GRISE ! J'ai demandé ensuite une régularisation d'adresse à TESLA mais rien ne se passe. On n'est même pas au niveau zéro mais on est dans le négatif pour le gestion des dossiers clients chez TESLA !!!!!
Gennemgående dårlig service hos Tesla Aarhus. Skulle havde kodet en nøgle, (det tager få sekunder). Men får at vide man skal booke en tid til det og så vil der komme en service teknikker. Goddag mand økseskaft… Jeg skal jo bruge den her og nu. Sørger om “servicemedarbejder” ikke kan gøre det for mig. “Jeg har desværre ikke 5 minutter til det”, sagt på trods af der ikke var andre der skulle hjælpes. Dette er 3. gang jeg oplevede manglede indlevelse og forståelse. Det står i meget stor kontrast til hvad jeg oplever hos Toyota. Sidste gange skifte de mine LED lamper, ja de satte dem i. “Hvad må jeg betale”, “det er gratis service for dig kære kunde” Oplevelsen med gode biler fra Tesla bliver total ødelagt af håbløst personale. Jeg ville have købt 3 nye biler (en til hver af mine børn og en til mig selv - dette kommer ikke til at ske nu)
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
Tesla Inc.
