Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
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While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
1,000
100%
+0.4
● Low
1.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.7▲ 0.4
12-month avg
1.6
All-time
1.9
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.4
42
Sep 24
1.9
33
Oct 24
1.6
29
Nov 24
1.9
49
Dec 24
1.7
36
Jan 25
1.9
41
Feb 25
1.6
38
Mar 25
1.1
46
Apr 25
1.3
28
May 25
2.0
30
Jun 25
1.5
32
Jul 25
1.8
14
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 70 positive reviews
Customer service40%
28 mentions
Website & app9%
6 mentions
Easy to use4%
3 mentions
Selection3%
2 mentions
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
On “Customer service” · Jul 15, 2025
Top complaintsof 425 negative reviews
Customer service45%
190 mentions
Charges6%
27 mentions
Payment issues4%
19 mentions
Delivery4%
19 mentions
“Tesla has the worst customer service on earth”
On “Customer service” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
il service ed il servizio clienti hanno molto da imparare dalle altre case automobilistiche
Ad aprile ho acquistato una model 3 nuova ritirata presso il centro consegne di roma, dopo circa un mese (per caso mi sono abbassato davanti al muso ed ho visto che la parte inferiore del paraurti era graffiata ed era stata ritoccata, tra l'altro con un bianco che non c' entra nulla). Ora chiaramente dopo un mese non avrei potuto prendere nulla, però è un modo estremamente scorretto di comportarsi, tra l' altro adesso capisco perché me l' hanno fatta trovare di posteriore, con l' anteriore dx vicino al marciapiede e con un' altra macchina davanti ad una distanza di circa 2 metri, visto che i graffi si vedono solo abbassandosi sotto al muso o guardandola da davanti ad una distanza di circa 5-6 metri. Al che ho aperto un ticket per farglielo presente e loro mi hanno risposto girandomi l' elenco delle carrozzerie convenzionate tesla per le riparazioni a pagamento ( complimenti, al servizio clienti ed al service, mi sarei almeno aspettato due scuse per l' accaduto ) adesso invece è dal 3 luglio ( oggi è ol 30) che sto aspettando per la sostituzione del tappo sullo sterzo che ( dopo solo 2 mesi) è diventato di 2 colori. Mi chiedo solo se invece di un problema estetico fosse stato qualcosa che mi impediva di usare la macchina, cosa sarebbe successo).... comunque macchina 10, ma servizio clienti e service -10
What electric vehicle models does Tesla currently offer?
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
How long does it take to charge a Tesla?
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
What is Tesla's warranty coverage?
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Can I schedule a test drive online?
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
All 10 questions →Show fewer questions
What are Tesla Service Center hours?
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
How do I contact Tesla customer support?
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
What is Tesla's return policy for vehicle purchases?
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
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vettura ferma da 20 giorni in luglio senza aria condizionata il ricambio non arriva vergognoso officina inutile neanche tentato di ripristinare quello che c’e di default ordinato pezzi nuovi..
veramente vergognoso!!!
I am at tesla service center for 7hours for windshield replacement and now they damaged the body of my brand new car. I said i am going to complain this and manager told me you can do whatever you want. It is insane i do not recommend anyone to purchase tesla.
Auto splendida, servizio assistenza da barzelletta. Auto ferma da 16 giorni per batteria che non si ricarica, da sostituire come concordato con loro. Arrivo della batteria da sostituire non definito, prospettiva di settimane e non danno auto sostitutiva. Rimango con carica al 15% e non vengono a prendermi con il carro attrezzi: vogliono che mi avvii verso il centro assistenza di Bologna e una volta rimasto a piedi li chiami, solo allora vengono. Zero rispetto del cliente, una volta venduta l’auto non gliene frega più niente. Ps. Difetto noto, quindi pregate non capiti a voi
Zeer onpersoonlijk bedrijf. Alles via SMS en Tesla App. Model Y besteld met inruil. Op de dag van levering kreeg ik een inruilbod 3000 euro lager dan het indicatiebod en die moest ik onder druk afdwingen want 2 uur van tevoren kreeg ik een App dat de levering niet door kon gaan omdat er geen biedingen waren. Bij Volkswagen kreeg ik dit binnen een kwartier tijdens mn proefrit al! Uiteindelijk het verschil nog maar bijgelegd en auto gehaald. Prachtig ding. Rijd echt fantastisch, behalve dat het stuur scheef staat. Maar toen stond hij even in de zon. Holy moly, die auto lijkt gepoetst door de plaatselijke beunhaas! De poetskringen staan overal. En ook de poetspasta zit nog op plekken waar het niet hoort. Wat een drama! Kost me weer 375ex om door een echte poetser te laten fixen. Tesla komop! Dit kan echt veel beter! Het gaat wel om serieus geld waar ik hard voor heb gespaard.
Que dire de Tesla à part que c’est catastrophique. J’ai voulu tenter l’expérience mais quelle erreur !!! Dès la première visite dans leur « store » on sent le mépris pour les clients. J’ai quand même voulu prendre la model Y Perf mais là encore un soucis livraî avec 4 mois de retard et pour couronner le tout livraison en région parisienne à la du Var. À peine 4 mois après déjà des problèmes de bruit, plus quelques bug. Et la cerise sur le gâteau on s’est fait percuter et là le calvaire commence rdv annuler par la carrosserie car plus de pièces en stock chez tesla, résultat notre véhicule dort dans un garage depuis plus de 4 mois. Les vendeurs bien sûr oublient volontairement de vous dire qu’en cas d’accrochage vous devez aller dans des carrosseries agréée la nôtre étant à 100 km. Par conséquence nous allons rendre la voiture bien avant la fin du leasing.
Après 9000kms je tombe en panne avec un modèle Y. Moteurs arrières déconnectés. Vitesse limitée à 111 km/h. Plus de régulateur de vitesse. Message d’avertissement indiquant de ne pas prendre de pentes.
Le service client m’indique que puisse que le véhicule roule je dois me rendre au service atelier à 250 kms de chez moi pour un avis technique (ou réparation ?) sans savoir combien de temps le véhicule sera immobilisé. Et le tout à mes frais et à mes propres risques !!!
C’est vraiment lamentable comme service client !!!
Pour la voiture elle-même (model Y) nous sommes ravie elle répond à nos exigences et tiens ses promesses...
Mais franchement FUYEZ, nous sommes que des portes-feuilles ! rien d'autre, n'espérez pas être traités en être humain vous serez déçu.
Le service client est médiocre, n'espérez pas avoir une information ou des réponses à vos questions, vous n'obtiendrai que des réponses pré-faites par des logiciels, de plus vous ne pouvez communiquer avec TESLA que via l'application, un truc moderne mais bien pourri. Ma voiture tombe en panne après 6 mois d'achat, il faut créer un service sur l'application, se rende dans une concession à des kilomètres de chez vous, pour y passer 4/5 heures comme un gland à attendre qu'on répare votre voiture, et bien sûr on ne vous prête surement pas de véhicule, non, non, il faut payer 85€ par jour ! C'est honteux ! dans quelle concession on voit ça ? nulle part ailleurs que chez TESLA, le roi de la voiture électrique qui traîte ses clients comme des moins que rien, nous sommes que des petits billets de banque !
N'espérez pas non plus être accueilli lors de votre récupération de véhicule une fois celui-ci acheté ! Vous aurez le droit à un sourire si vous avez de la chance, ou peut-être faut-il avoir un t-shirt avec des billets dessus…
Bref c'est bien dommage, mais notre prochaine voiture ne sera pas une TESLA, et bon courage aux nouveaux propriétaires… si vous voulez passer à l'électrique, allez dans une autre concession où vous serez considéré et accueilli !!!
A bon entendeur...
Je reçois mon véhicule a ça fait 2mois qu'on me fait balader pour la carte grise. Des commerciaux incompétent sauf pour sortir des mensonge et reponse bidon. J'ai vraiment regretter cette expérience. Y'a meme pas un responsable serieux qui peux prendre les choses en main et résoudre ce problème.
Not the tech-forward purchase experience I was expecting...
I am disappointed to have to write a negative review before I even take delivery of a Tesla. Whilst it's clear to me that Tesla have, by and large, an excellent product, it is equally clear that important aspects of their customer service fall very short of what might be acceptable, let alone excellent.
For a tech-forward company that has had a considerable number of years to hone its customer facing processes, I was shocked to find that significant aspects of the pre-purchase and delivery processes are not well integrated, leading to an underwhelming customer experience and falling well short of my average expectations.
My complaints fall into the following categories:
Finance deals available via the Tesla app/website are not actually available from their finance partner (Santander). I was, for example, unable to apply for a 12 month initial rental personal contract hire deal with Santander, even though Tesla was happy to take an order on that basis in their app.
Finance approval took an inordinate amount of time by modern standards, with Santander taking 4 days to approve my application and an indeterminate amount of time thereafter to file “paperwork” with Tesla.
Tesla will fix but then unilaterally move delivery dates. They understandably need finance to have been approved before delivery but once approved, they then introduced a new hurdle, advising that they needed to await the receipt of “paperwork” from Santander before they could release the car, introducing additional collection delays. In total (so far) they have moved my delivery (collection) date 3 times, the last two of which were without prior consultation. This has caused me genuine inconvenience and expense.
Let’s hope things get better henceforth.
Don't Buy Tesla Solar Panels Unitl They Resolve This Known Issue
I bought Tesla solar for my house after a great experience buying a Tesla vehicle, and because I was shopping for solar panels anyway. The purchase was made in late 2023 and the install happened around March. Finally, in April everything went live.
I noticed immediately that the wiring seemed off and certain appliances started to trip on the breaker panel. Our fridge would suddenly be turned off, and we'd notice it was due to the breaker Tesla installed. We replaced the breaker at our own expense.
Next, we noticed the Tesla app stating the house was using 0 kw for the entire house anytime the air conditioning came on. This obviously makes no sense and it couldn't be true. This resulted in our system reporting more electricity being sold back to the grid than we were actually selling back. I contacted Tesla about this and they claimed that my system was running fine on their end, and they showed no errors in my configuration. I kept telling them they needed to send someone out but they initially refused, unless I paid $300 service call fee.
At some point about week later, Tesla then emailed me saying my system shows signs of errors and they need to send someone out. Someone first came out in early June. They claimed the system was running fine, but that I needed a new unit that housed the fan (but that the fan couldn't be replaced alone, they'd have to replace the entire unit--I forgot the name he called it). During that visit, I showed the Tesla technician the app and what it reported when the AC came on. He claimed it was an app issue and if I logged out and deleted the app and reinstalled it, it would be fixed. I did this and it didn't work. He scheduled another technician to come out in late June to replace the unit. When this technician came, he claimed there was an issue with the Tesla system and that he addressed it. He told me that he would call me the next day to check that it was fixed and he did not. The issues remained.
By now, I'm getting bills from my electricity company (TEP) with major discrepancies compared to what the Tesla app shows that I'm selling back to the grid and using etc. I then received a very high electricity bill for $274, the same amounts I would receive in the summer here in Arizona if I had no solar panels. At this I was infuriated because I'm paying a similar amount for the solar panels and my expectation was that it would drastically reduce my bills (this being the 3rd month being live).
I then went back on the Tesla app and chatted with service for help. I told them the entire story. I asked Tesla to reimburse me for the months that I've been paying for solar panels without them working properly. I explained the new issues to Tesla. 1. The fridge in my house is still randomly tripping off on the panel (this started happening after the solar installation)
2. The app still shows that the home is using 0 kW at times when that is clearly not the case. It usually does this when the Air Conditioner comes on.
3. At night, the system is falsely showing that it receives energy from the sun. It is charging my Tesla vehicle and it should only be charging on solar (above 45%). It charges at night somehow because the system falsely says it is receiving solar energy in the middle of the night.
4. At times it shows the home is using 7.7 kW while no major appliances are on (i.e. the AC, which usually is responsible for driving up the power usage). Then when the AC comes on the kW being used actually drops significantly to 1.2 kW.
Tesla told me that I need a Whole Home Cycle, or reboot for the system. The process was emailed to me and I was told to wait 24 hours to see if the problems persisted. The problems persisted. I then asked Tesla again to send someone out and rewire the system, and investigate this properly. I asked also for a refund of months paid, because in essence they've sold me a defective product. Tesla refused, saying they don't reimburse in such instances. I told them they need to either fix the problem, or take the panels off and cancel the purchse and provide a refund. They now have said they're sending more technicians over on 7/24/24 to invetigate the issue. Meanwhile, the system is still faulty. I have no idea of how much energy I'm actually using and what's being sold back to the grid. The system says I'm generating solar in the middle of the night without the sun. This is what I would expect from a very amateur and scammish company, not Tesla. Highly disappointed in the service and the product's functionality. I hope Tesla responds here and gets this addressed. Otherwise, I hope this thread warns and stops people from buying Tesla solar until they fix this very known issue.
Le support TESLA est minable , on vous cloture un dossier alors que rien n’est réglé . La recharge programmée ne fonctionne plus cad elle recharge en dehors des heures demandées et si je branche dans les heures creuses , la recharge ne démarra pas . J’y arrive via mon téléphone .
Le Wifi ne fonctionne plus également . Rien de régler donc .
Lamentable...
Cela fait deux mois que j'ai un problème avec l'une des caméras.
Plus d'assistance à la conduite. Des allers-retours sur Paris, pour finalement m'entendre dire que la caméra est cassée, comme par hasard, après le passage d'un technicien !
Conclusion, on me demande 1 000 euros de réparation alors que le véhicule est sous garantie... Lamentable !
Tesla ? PLUS JAMAIS !
While I love my Tesla, my experience with Tesla service has not been a positive one. I had to drive 4 hours to the closest service center for Tesla to look at my suspension for the 4th time in 18mos. They have done 4 alignments in 18mos and won’t fix the issue with the suspension. And I arrived before 5pm when I dropped off the car for a loaner, and the service center was locked up and not a soul in sight. I then had to wait 20min for a Uber who got sideswiped when we were on I-25 which sent us into the railing. I would have been much safer in the loaner I was promised while my car was in for service. Overall, Tesla needs to expand its service centers, provide loaners until 5pm on a weekday especially when driving 4hrs from Colorado to drop off the car, and needs to fix the suspension and stop having me pay a small fortune in alignments which do not remedy the issue.
Hvis du ønsker en ny bil, der rasler, har fejl på sidespejle, hvor mekanikerne laver huller i dit interiør og lakskader på din bil, så skal du bare købe en Tesla. Hvis du så også ønsker, at der er verdens mest forfærdelige service system, hvor du ikke kan snakke med nogen telefonisk men skal skrive knækprosa beskeder i en app, fordi den er begrænset til 500 tegn, så er Tesla dit perfekte match.
Hold op hvor er det verdens mest elendige oplevelse at have købt en Tesla. Drømmer allerede om den dag, jeg ikke ejer en Model 3 længere.
Har købt en ny bil, men har fået lavet 4 reperationer på den på 1 måned. Og der kommer 2 mere. ELENDIGT. Det er en bil til 320.000 kr. men det føles godt nok ikke sådan. Aldrig fortrudt et køb mere i hele mit liv.
Gør jer selv en tjeneste og hold jer væk fra Tesla.
Så himla dåligt!!!!!!
Missljud i bilen och först hör inte de instruerade teknikerna det. Sedan vill de ha betalt för inget för teknikern säger att missljuden de till slut hörde är normala.
Sååååå dåligt!!!
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
How do I find Tesla Supercharger stations?
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
What maintenance does a Tesla require?
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
