Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
Ultra Car Mats receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the quality and aesthetic appeal of the mats and seat covers, highlighting their ability to enhance vehicle interiors and fit snugly.
Positive comments often mention excellent customer service, with quick refunds for incompatible products. However, a significant number of consumers express dissatisfaction, citing issues with product fit, quality, and delivery delays. Complaints include receiving incorrect orders, poorly fitting seat covers, and a lack of effective customer support. Overall, while some customers are pleased with their purchases, the prevalence of negative experiences regarding product quality and service leads to a generally unfavorable sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 335 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 28 |
| Sep 24 | 2.5 | 12 |
| Oct 24 | 2.2 | 13 |
| Nov 24 | 2.2 | 12 |
| Dec 24 | 1.5 | 24 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.1 | 19 |
| Mar 25 | 2.8 | 13 |
| Apr 25 | 4.3 | 44 |
| May 25 | 4.0 | 39 |
| Jun 25 | 4.2 | 27 |
| Jul 25 | 3.2 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Great customer service”
“Its been over a week now and I have still not received any return details or refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +82% | 335 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Ultra Car Mats is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
335 reviews of Ultra Car Mats. Filter by what matters to you.
They are scammer, please keep away, I ordered cover seats for my Jeep Wrangler and they confirmed it would fit my car and once I received it it was rubbish and did not fit my car and they don't reply to you for a return. Keep away
Only 1 star until I find out if they accept my return, 24 jeep gladiator, piss poor fitment the headrest cover looks like an oven mitt, the backrest is loose and frumpy looking, didn’t even try the seat. You have to ally for a return!!! Chinese crap!!!
Ordered and they took their time shipping. Customer service was ok until I have issues, then they are non existent. Front seats fit ok, colors are perfect, but I had no plastic discs and metal hooks they are supposed to have for the install. I didn't want to wait, so I slipped the covers on the front seats and used ty-wraps to secure them. Looked good, fit fairly good, but there were many loose threads hanging out the front, all were like 2 to 3 inches long. The back seat covers were a joke. I have 60/40 split bench rear seat and the covers didn't fit any of them. They were made for what looked like 2 bucket seats and some goofy flat pieces for a center seat I don't have and no way to connect any of the seat covers. The head rest pieces for the rear seats looked like a child made them. Every section for the rear seats did not fit any part of the back seat. I packed it all up and sent a request for return and get my money back. Now we will see if they will honor their returns and customer service wakes up and answers their email again.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 51% are 1–2★.
Received the seat covers today looked at them and they’re straight garbage. The sides are not leather as in the video. There spandex. The top has no holes for the heads rest just a zipper across the top. The back seat covers have no back at all they just lay on top of the seat. No directions either. Asked for refund. I won’t even try to install them there that garbage. Asking for refund if not I’ll go straight to the bank if they refuse. Don’t waist your money.
Buyer beware!!!! When the order arrived, it did not fit my vehicle. Iathought the material was extremely light, I gave them the opportunity to correct the error. The reorder still did not fit my vehicle on reorder. When I told them I wanted a refund at this point, they told me I would get an RGA in a few days. At that point, all communications was cut off from their point. I eventually contested the charge with my cc company.
Recently bought the beautiful car mats for my Qashqai, they are so very well made and strong. Such a great effort put into making these mats especially for me. Absolutely a 10/10 for me guys. You have done an excellent job. Thank you 😊 Karen
Although I hesitated to purchase these because of the price, these defied all of the poor reviews. Although some people may receive creased seat covers, mine arrived intact and fit perfectly in a Dodge Journey—front and back. Tracking didn't work early on, but I still received it in two weeks. Many of the reasons they are built as they are are for airbag safety, but the material fit great and didn't smell. Time will tell how they hold up, but looking great to start!
I bought car mats for my daughters birthday (£99), when opened them they didn’t fit her car and was definitely not leather, they were so poor quality . I emailed them and they emailed saying take a picture of them in the car, I said I would like a refund and have not heard from them since. After a few emails backwards and forwards I have now had a refund, so was all sorted.
Purchased full set of mats for my car, received 1 mat that doesn't even fit my car. Poor quality materials and poor template used to make them. Would avoid and I hope this deters others who have not yet wasted their money. Go elsewhere!
They aren't totally bad But came without a stitch of instructions and missing clip parts. Was not that Easy to install but it could have been the tight fit in my pickup. Plus I did not receive a tracking email and basically had to send a not nice email to get a response. Give them a 3
I received my order of seat covers for my 2020 Silverado and was very happy with the quality and appearance of them.however my 2 headrest pieces had unraveling in the stitching.i notified customer service and they were very helpful and asked me to send photos and were quick to reply they were sending me out 2 replacements! Was very happy with this and would recommend buying there seat covers. I had order 2 different kinds from other advertising I had seen online and sent both back do to poor quality.these are very nice and pretty sharp looking seat covers
Very poor product .... hard to secure to seat properly.... give four hundred dollars to the homeless people rather than waste money on this crap product .... covers fit loosely and pull off everything you get in and out of seat . VERY DISSAPOINTED PLEASE DONT GET CAUGHT
Saw mats on social media they looked great ordered for my car AND ABSOLUTE RUBBISH ARRIVED IN A PLASTIC BAG ALL CREASED POOR QUALITY BAD STITCHING LIGHT AS A FEATHER what an absolute crowd of scammers don't suppose a refund is a distinct possibility cannot even stand the look of them in the car the manufacturers mats are superior DO NOT WASTE YOUR MONEY LIKE ME I THINK ALL THESE CAR MAT PEOPLE ARE SCAMMERS THE ADVERTS LOOK SUPERB BUT THE REALITY IS SHOCKING Just tried to fit them despite giving all vehicle details THEY DONT FIT and every time anyone gets out of car they slip even with the 6 sticky tabs the give you at least the BMW original mats have velcro and stick to carpet ASKED FOR FULL REFUND AND RETURN I WILL UPDATE IF O GET IT OR NOT TO ANYONE ELSE FOOLISH TO BUY THESE MATS
I recently received a pair of "tailored leather" front seat covers for my Jazz Crosstar. I'd seen mostly bad reviews after I'd ordered them! I was hoping to prove people wrong, but unfortunately I have to agree these seat covers are pretty bad. Poorly fitting, bad joint at the base and back rest and they are some kind of polly vinyl. They are large enough to fit an average lorry seat too. Very disappointed to have paid £159.00 for none fitting, plastic seat covers. Very disappointed. I did send the company some suggestions for improving their product.
Very easy ordering the car mats, quick delivery and an excellent product I'm really pleased look Amazing !!
I have to say the car seats fit perfectly in my F150, I am very impressed with the style,color and quality and have had numerous complements. I only ordered 2 for the front at first because I wasn't sure how they would fit but after I installed them I quickly ordered the cover for the back. Very pleased
Recently ordered a full set of fitted mats for my Mercedes GLE - included were front,rear, 3rd seat row and a fitted boot mat. One of the front mats was not correct but this error was soon put right and the correct mat was dispatched straight away with profuse apologies from their customer service team. The mats are great and met my objective of good sound reduction qualities, ease of cleaning (just a damp cloth - no brushing or vacuuming required) and a laser cut perfect fit. I also recommend a good quality double sided adhesive tape to initially get the mats to settle down into the contours of your particular vehicle
This company is horrible. I should have known because their website has no phone number contact nor an address. So I order for my Ford Ranger. The next day I email them my seats are 60/40, if they can't make those I need to cancel the order. They email me and say my seat covers are being made. I get them 3 weeks later, they are not 60/40. I email them they don't fit, I want to send back and get a refund. Two days later they say no problem they are sending me request to the proper department. A week goes by no response, so I email them again. They say they are processing and I should give them some time. Well no I am not, so I put a dispute in with my credit card company.
Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
This profile hasn't been claimed by the business owner.
