Dont respond to you if your car is not prestigious enough.
Dont respond to you if your car is not prestigious enough.

Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
Ultra Car Mats receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the quality and aesthetic appeal of the mats and seat covers, highlighting their ability to enhance vehicle interiors and fit snugly.
Positive comments often mention excellent customer service, with quick refunds for incompatible products. However, a significant number of consumers express dissatisfaction, citing issues with product fit, quality, and delivery delays. Complaints include receiving incorrect orders, poorly fitting seat covers, and a lack of effective customer support. Overall, while some customers are pleased with their purchases, the prevalence of negative experiences regarding product quality and service leads to a generally unfavorable sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 335 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 28 |
| Sep 24 | 2.5 | 12 |
| Oct 24 | 2.2 | 13 |
| Nov 24 | 2.2 | 12 |
| Dec 24 | 1.5 | 24 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.1 | 19 |
| Mar 25 | 2.8 | 13 |
| Apr 25 | 4.3 | 44 |
| May 25 | 4.0 | 39 |
| Jun 25 | 4.2 | 27 |
| Jul 25 | 3.2 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Great customer service”
“Its been over a week now and I have still not received any return details or refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +82% | 335 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Ultra Car Mats is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
335 reviews of Ultra Car Mats. Filter by what matters to you.
Dont respond to you if your car is not prestigious enough.
Hello everyone this is my honest review and experience with ultra car mats. First off I ordered and paid for front and back seat covers. A couple of days after I ordered them I get a email from them saying they are not able to make the back seat covers just only the front seats. I wrote back and told them if you can’t do the back seats then I don’t won’t the front seats so I politely asked them to cancel my order and to get a refund. So a day go by then another and then another so they finally messaged me saying my order has been canceled so then I wrote back saying what about my refund and I got no answer. I wrote them literally everyday for like 5 days straight still no answer. So they finally responded saying that they are going to refund the money but that was only because I threatened to write a bad review on them so they eventually refunded me. This company products are hideous I also ordered the car mats the same time I ordered the seat covers I finally received the car mats and they look horrible and cheap. The car mats don’t even fit right in my car I’m just going to throw them away I’m not going to even try to get a refund it’s not worth my time dealing with them I’m just going to take that lost. So I advised everyone to please stay away from this company their products are horrible I can’t say anything about the car seats because I don’t know the quality of those but their car mats are hideous and don’t look nothing like what they advertised on their website.
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 51% are 1–2★.
This is an honest review. I finally received my seat covers. At first they were very nice looking. As I started looking at them, the backs on both were damaged, probably in shipping. There were no instructions on how to install them properly. I first put the drivers side head rest cover on. There was an area on the border that wasn't sown properly and the velcro on the bottom ripped right off when I tried securing it. I proceeded to install the seat covers anyway just temporarily until I hear back from the manufacturer. And see that the side airbag on the drivers side would not be able to deploy properly if needed. That was it for me. I wrote 3 separate emails to the manufacturer and ultimately requested my money back. Final thoughts..... The product looks amazing, but, honestly is cheaply made and over priced. If you really want a quality seat cover, my advise is to buy elsewhere.
I purchase these seat covers with caution, not knowing the quality or fitment. But to my delight these covers not only fit great buy look like a factory install on my mustang. You can't beat the price either. Thanks !
This company is a scam. Ordered front and back covers for my truck seats. The fed-x lable was undeliverable and there is no way to get ob the phone with anyone. I had to file a claim with PayPal to get my money back. Beware ppl. This is a Chinese scam .
These are absolutely terrible they don’t even fit a tesla’ and they don’t even look nothing like on the photos absolutely terrible quality.
Bought the front seat covers for a 2021 Tacoma. Just installed them. They appear well made on initial inspection. Fitting was good as they fit the contour of the seats well. There is a little buckling on the back part of the new seat cover but i sense it will flatten with sitting on them a little. The black plastic clips get pushed through however there is a backing on the manufacturers seat that prevents seeing the black clip from the back of the seat so it took some time to flip the clip to hold the cover as it had to be done from the front. We fooled around with the steel front clips as there was nothing on the underside to grab. I bent them a little to make them grab and may end up buying some different ones at the hardware store if they pop off alot. Wish i could sent a pic. They are coffee coloured with the double almond-white vertical stripe and look pretty good. Also appear to be easy to wipe off if you spill a coffee. There is some thickness to them. I will emphasize they do fit the contours of the seats well.
Like a few on her been duped by non fitting / poorly made car mats. Currently on email 7 requesting a refund/return but my hopes aren't high tbh. The material is substandard, full of creases and do not fit at all well. Wish I could give a zero star! Avoid at all costs
Complete scam. Myself and four friends bought mats for our cars over a month ago. They ghosted all of us. They never sent anything and they don't reply to emails. They only reply the day you send the money so they can look legit, the second the money clears on there end you'll never hear from them again
This company is a scam. Do not buy those mats, as they worth around 5£ max. They are not custom made. They not even fit in my car.
Took a couple of weeks to arrive from China. Very poor fitting especially back seats.Waste of money
Do not buy these matts, had mine 3 months and all the stuff peeling ff them already, plus there full of creases, company is a scam
I ordered front and back seat covers on 8/3/24. On 8/8, they emailed me and told me they are unable to make the back seat covers I ordered. They asked if I still wanted the front seat covers; I responded I did. On 8/12 I emailed them asking when my partial refund would be processed. I sent an email everyday for 5 days asking about my refund and got no response. I then left a few comments on their Facebook page about my ordeal. The next day I received an email telling me my partial refund was being processed. The front covers arrived in the mail on 8/20. The covers don’t have holes to put the head of the seat through the cover. They were also too tight in some spots, have threads ripped out all over, have some sort of grease on the covers and no directions on how to put them on. I emailed them on 8/21 and told them I need to know how they want me to return the covers and told them I expect a full refund. On their website, they state they have a 30 day return policy and will provide shipping labels to return their product and a full refund. They are not returning my emails once again and they have blocked me from their Facebook page. They don’t list a number to call them anywhere. They’re a total scam.
Like most other complaints.Mats don't fit properly and are full of creases.They said they would replace the first set of mats with new ones but all they sent was a new drivers side mat which doesnt fit anyway.Total waste of money.Also obviously fake reviews on their website
First I had to contact Ultra Mats for changes in my order, they are extremely easy to contact and they actually respond. The time to receive my order was in a timely manner and no shipping damage . The seat covers are beautifully made and are of good quality. The best thing though is their customer service, they have exceptional customer service.
Ordered car mats for my jag. They are really inferior quality to what Is advertised on the website. They also come in really rubbish plastic bags, all folded up, so they have really bad creases in them. They also did not fit my car. Contacted the company they said they would process a refund, but it would take a couple of days to come through the system. Been nearly a week and a half and i've heard nothing. Grim.
The covers sent for the rear seats were just wrong all together. Wouldn’t work with the bench seat and had different colors sent as well. Just wrong all the way around. The front seat covers fit fairly well on the back rest but don’t sit right on the seat portion and slowly start to turn as you get in and out of the vehicle. Literally no instructions sent with the covers. Had to watch a terrible 45 second video that is basically of no use. Very disappointed.
Ultra Car Mats is a retailer specializing in custom-fitted car mats and seat covers designed to enhance both the comfort and style of vehicles. The company utilizes advanced 3D scanning technology to ensure that each car floor mat is tailored to provide the best possible fit for a variety of car models. Their product range includes not only car mats but also seat covers and trunk mats, all crafted from premium leather and high-quality materials. Targeted towards car owners seeking to upgrade their vehicle's interior, Ultra Car Mats offers a selection of options in different colors and styles. The company is committed to customer satisfaction, providing free worldwide shipping and easy replacements for any order issues. With a focus on quality and fit, Ultra Car Mats aims to meet the needs of consumers looking for durable and stylish automotive accessories.
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