I always have a good
I always have a good, helpful session

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Samantha is wonderful. she has been a tremendous help in my day to day anxiety.
My therapist Michelle, is compassionate and listens to me. She offers constructive feedback that gets me thinking. I know with her I am safe and she is always there for me if I need her. She is understanding and non-judgmental. I am so glad I found her.
My psychiatrist and therapist have helped me so much! Professional and compassionate! Scheduling is simple and appointments are always on time. Medication is sent to pharmacy in a timely way. Thank you!
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I love how attentive the providers are. I feel like someone actually cares about my success and my health. I had a bad experience with therapy in the past and wasn't sure I could actually find the help I need. No I know the help is out there!
Like my therapist and phycologist both have helped me a lot
Tracy is wonderful
Have had great help thanks to the great drs
I bottomed out hard with depression/anxiety and the provider got me on the medication I needed right away, adjusting the doses as needed. The therapist is leading through the practices prescribed and is helpful in our conversations about my issues. All this was help when I really needed it.
I really like the app, resources, self care videos. Doc has been helpful and I continue to need more therapy I know. It may take a while.
Super easy and convenient scheduling and sign up. Provider is very caring and helpful and I have no regrets getting started other than wishing I would’ve done it sooner! I feel so much better! It has truly changed my life getting the help I needed.
It's a process. So far so good 😊
I like my psychiatric provider. I feel like she has made good medication choices for me, and continues to provide recommendations for supplements to help my systems work better. Therapy with Brightside was not what I had hoped. My first therapist felt more like talk therapy than I wanted, though she did have a plan for more. She had a single no show on our third visit, left a voicemail on my phone to apologize and encourage a new appointment, then stopped communicating with me when i was communicating that she has no availability for me to book and was asking for help. My second therapist that I chose myself said things that made me quite uncomfortable to continue with him. I presented concerns specific to my life and he countered with statements that felt he had opinions or beliefs opposed to my issues. I ultimately canceled my therapy plan with Brightside and I am looking for a therapist more attuned to the supportive environment that I am seeking. I have kept my psychiatric care with them because I do like my provider and I feel the support I desire there.
I didn't think that mental health could ever really be a personal experience through an app. How could it be? But, I was wrong, this app has amazing doctors and therapists that are down to earth and easy to relate to, which makes the whole therapy thing much easier to follow through with. I love this app and I would recommend it to anyone.. and everyone.
Have brought me back from the brink.
I love Tammy Long. Shes helping me a lot with many different issues
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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