Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
Firefly Car Rental receives overwhelmingly negative feedback from customers, with a staggering 74% of reviews rating the service at 1 star. While some reviewers appreciate the good condition of the vehicles and commend the staff for their service, these positives are overshadowed by rampant complaints about deceptive practices.
Many consumers report feeling scammed, particularly regarding insurance charges and unexpected fees, with terms like "insurance scam" and "overcharge" frequently appearing in reviews. Customers express frustration over poor communication, especially when dealing with flight delays and closed rental counters. The overall sentiment reflects a significant distrust in the company's practices, leading to a strong recommendation against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 1,001 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 68 |
| Sep 24 | 2.5 | 77 |
| Oct 24 | 1.9 | 87 |
| Nov 24 | 2.2 | 56 |
| Dec 24 | 1.6 | 46 |
| Jan 25 | 1.0 | 21 |
| Feb 25 | 1.3 | 6 |
| Mar 25 | 1.0 | 6 |
| Apr 25 | 1.0 | 9 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick service at pickup and return”
“Betrug mit estimated charges bei Firefly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | −42% | 1,001 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: Firefly Car Rental is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).
500 reviews of Firefly Car Rental. Filter by what matters to you.
Location à Alicante le 24 juillet au 8 août, retour en France, surprise remboursement de 149€ au lieu de 601€….! Après explications on aurait dû lire tout le contrat et faire plus attention! J’aurai préféré avoir une personne qui parle français au stand de firefly. Bref pour faire plus simple ne louer pas avec firefly et lisez bien le contrat avec bsp auto!
Ich habe leider ein sehr schlechte Erfahrung mit dem Anbieter Firefly gemacht. Die Vergabe des Mietwagen am Flughafen in Barcelona durch Firefly war leider die reinste Abzocke. Man dreht mir unswissend scheinbar eine Zusatzversicherung für 43,56 € an. Man drohte mir damit den Mietwagen nicht herauszugeben, und dass ich keine andere Option habe als zu unterschreiben, sonst würde ich keine Fahrzeug kriegen. Zudem bekam ich ein Peugeot (gebucht wurde jedoch ein SEAT) ohne funktionierenden Schlüssel d.h. das Fahrzeug ließ sich nicht verriegeln. Ein so schlechte Erfahrung mit einem Mietwagenanbieter habe ich noch nie vorher erfahren müssen.
I booked with Firefly from Valencia airport before reading the reviews and I’ll be honest I was very nervous once I’d read them and nearly cancelled. However, Alicia (maybe not the correct spelling) at the Firefly desk was very helpful and clear. She explained the different costs and we had no problems with them whatsoever. The extra €150 only gets added if you don’t go for the deposit on the credit card. We chose to hold a deposit on our card, voiding the extra €150, and I received all the money back a day after we returned home. I took a receipt proving I’d filled the car which they were happy with and the return experience was very easy. I know this hasn’t been everyone’s experience but ours was very good. If Firefly are reading this Alicia should be commended for being very friendly and helpful.
Quick answers to the questions people ask most.
Firefly Car Rental has a mix of customer reviews, with many expressing concerns about their policies and charges. However, they have numerous bookings and operate under the Hertz brand, which adds a layer of trust.
While some customers report negative experiences, including accusations of deceptive practices, many verified reviews highlight satisfactory service. It's essential to read through customer feedback patterns before booking.
Firefly Car Rental provides a variety of rental vehicles, including economy and larger family cars, catering to diverse transport needs at various locations.
Pricing at Firefly Car Rental tends to be competitive, but customers should be aware of possible additional charges like airport surcharges and insurance fees, as noted in several reviews.
Customers can reach Firefly Car Rental through their website's contact page or customer service number. However, feedback indicates that response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Skitbolag som luras! Hade förköpt bilen via rentalcars inklusive försäkring vilket jag förklarade för Firefly. Han debiterar mig 200 euro för deposition vilken sen visar sig vara en försäkring han lagt på. Bilen som kostade mig 700 kr kostade mig helt plötsligt 2700 kr då jag inte får tillbaka pengarna de lurade mig på.
Un surplus de facturation de 70`€ entre le document qui m'a été donné lors de la prise en main du véhicule (sans aucune explication sur les assurances comprise) et la facturation finale. Je loue très souvent à Malaga chez d'autres loueurs et c'est la 1e fois que je me fais arnaquer de la sorte. FUYEZ!!!
Son unos ESTAFADORES. No aconsejo en absoluto alquilar con esta compañia. Alquilamos un coche en el Aeropuerto de Jeréz del 7 al 10 de Junio y a dia de hoy (21 Agosto 2024) es decir de hace más de 2 meses, aun estoy esperando que me devuelvan el dinero que me cargaron en la tarjeta de débito en concepto de depósito/fianza. He contactado varias veces via telefonica y correo electronico y hacen caso omiso a todas mis reclamaciones. Por via telefónica cada vez me cuentan una história distinta y por via mail ya van 2 veces que me dan una respuesta genérica de copy paste diciendo que "El deposito ya ha sido desbloqueado con código de aprobación XXXX" y que además de falsa no soluciona nada. Ya he puesto el caso en manos de la OCU. Espero que mi opinión ayude a otros usuarios porque una forma de proceder tan poco legal no puede quedar impune y por lo que he leído en otras reseñas, hay otros clientes afectados en una situación idéntica.
DO NOT EVER RENT A CAR FROM FIREFLY OR HERTZ. They charge you twice!!!! Very bad service!!!!!👎🏽👎🏽👎🏽👎🏽👎🏽 Not trustworthy!!!!👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Leie av bil hosFirefly var en svært dårlig opplevelse Stemmer ikke med pris som er booket gjennom Carflexi com. Stod igjennom med ultimatum uten bil EUR bare forsvant ut av kortet Kommer aldri tilbake til Firefly
Went to pick up the car at Girona airport. Perfectly on time. But they denied the pick up, because only the initials and surname were mentioned at the confirmation. And the conformation states: the name on the confirmation has to be the same as on the creditcard. This was the case, but because the first name was missing, we could have been anyone. Complete ridiculous. Now we have to wait almost 3 hours at the airport and hope that another company (which are fraudes also) can help us. No hospitality or empathy whatsoever.
DONOT USE, when we landed that said we needed a credit card so gave my husband mine to use which they wouldn't except even though we're married so they took a secure payment of £1000 and charged us an extra £150 ontop of what we paid for the car! it used most of our holiday money up absolutely avoid!!! They also never refunded our £150 that we paid upfront on the petrol absolutely avoid at all costs!!!
Muy mala experiencia en el aeropuerto de Barcelona. He alquilado coches a Firefly anteriormente y tengo que admitir que nunca había tenido problemas. Siempre he rechazado sus seguros sobrevalorados y he recibido el coche según mi reserva online. Esta vez, nuestro vuelo se retrasó y llegábamos justo antes de la hora de cierre. A pesar de llamarlos con tres horas de antelación para explicar la situación y proporcionar la información del vuelo, no nos esperaron. Llegamos a la oficina solo cinco minutos después de la hora de cierre. A la mañana siguiente, llamé al menos 20 veces para confirmar la disponibilidad del coche pero no pude contactar con nadie. Cuando llegamos a la oficina, había dos empleados sin atender a ningún cliente. Afirmaron que nuestra reserva seguía siendo válida pero que el coche ya no estaba disponible. ¡Qué coincidencia! Habían estado abiertos menos de dos horas y ya habían alquilado mi coche. En su página web dice que la mayoría de las compañías retienen el coche para clientes con retraso si se les informa, pero aparentemente Barcelona es la excepción. Nos ofrecieron un coche superior (Citroën C3 en lugar de Fiat 500) por 250 euros adicionales. La atención al cliente fue terrible. No entiendo por qué teníamos que informarles de nuestro retraso o proporcionar la información del vuelo si no estaban dispuestos a esperar cinco minutos o mantener el coche. Probablement ese empleado esta contento de conseguir 250 euros extra, pero han perdido un cliente fiel.
Cette agence de location est à fuir ! Ils vous font payer une caution à l arrivée que vous devez récupérer au retour. Au retour du véhicule tout est ok et ils vous remboursent 150 e sur 350 e sans raison valable ! Aucune possibilité de faire réclamation n étant plus sur place (location Malaga) et en’France cela ne l’est concerne pas! Une HONTE , Des ESCROCS 1 ère et dernière fois !!!!!!!!!!!
Hired a car in Brussels. Collecting the car went smoothly, but we did ask about such a low car to the ground. We took pictures. On our return it was checked and there appeared to be no issues. 2 days later 418 was taken from our account, we tried to contact them said it was for damage, could not tell us where on the car and then communication ended we could not get in contact with them again. Disgusting behaviour of these car hire places, surely this must be theft from credit card?
Une grosse blague fuyer !!! (Firefly aéroport Malaga) Éviter cette agence de location c'est des voleur ! Caution de 155€ donner pour le plein d'essence il m'ont redonner que 71€ ! De plus ils m'ont fait payer 59euro car j'ai moins de 25 alors que j'avais préciser avoir moins de 25ans lors que la réservation sur le site !!
Again like other here, money taken of my credit card after I return home. Totally unable to get in touch with anyone at firefly. Nobody answers the phones. I will try to reclaim the stolen money from my credit card via my credit card company. I will never use this company again for car hire.
Nous avons louer 2 véhicules et rendu les véhicules le 2 août au matin, nous attendons toujours la caution de 350 euros par véhicule, plus d une semaine après , ils nous ont annoncé 1 a 2 semaines pour ensuite nous dire entre 25 et 30 jours, ils font quoi avec notre argent une fois que nous avons restitué les véhicule?
Simple and easy to book, collect and return the car. Nice car in great condition. Good customer service. All a very good experience. Thank you.
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
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