Perfection Online
Easy to sign up for a prescription, easy to talk to a doctor, easy to get your products. The products are excellent and do what they say.

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Easy to sign up for a prescription, easy to talk to a doctor, easy to get your products. The products are excellent and do what they say.
I like your products. Didn't like that I can't modify my order. Left a bad taste in my mouth.
These products took a while longer because of my age (67), but I am very pleased and hope to see continued improvement. My lines have softened. My spots have faded. My face and neck look better than many of my friends that are years younger. I am using the anti-aging formula, the neck cream, and the body cream. I am very pleased and will continue using to maintain and maybe even improve more.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
I’ve been using 3 weeks so I’m just starting to see lightening of my spots.
I can't access my treatment page, so there is no way I can change the date of my prescription. It would be nice I could talk to some one . It's frustrating not knowing what to do. I was on auto refill.
The dermatologist- consultants answer my questions. I have had remarkable results from my skincare medications and am very happy
I have seen a great improvement in my skin. I received numerous compliments. However my goal was to eliminate the dark spots on the side of my face. Those spots have lightened a lot but they are still visible. I am going to try the peel product next for the spots.
The face cream is excellent. Musely adjusted the prescription and it works like a dream. Love it!!!!
Awesome My face is so much better Thank you!
The products are top quality and do the job that they are advertised to do. I like the regular scheduled deliveries and that I can alter the shipment if I need to. I especially like the reward program and that I Can apply my reward points to any future orders. It really helps a lot. Especially with the cost of everything going up and up. It has become more difficult for me to have the extra funds to buy these products when I al struggling to pay my rent and put food on the table. THANK YOU for the reward points.
I love Musely.
Easy and great experience . Products are extremely effective reasonable price and fast shippimg
Very Very pleased with Musley actually works for real
I have tried about everything to get rid of dark spot on face and no results, but dermatologist from musely prescribed me a lotion and it is working, so happy!! Also their support system is great!!
The spot has helped me
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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