Spot cream has worked where so many…
Spot cream has worked where so many other creams did not..I love it

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Spot cream has worked where so many other creams did not..I love it
I'm about 45 days into the neck, spot and anti-aging treatments. So far I see very little change. I can't use the products every day because of too much irritation, but I am determined to continue for at least 3 months and hope for the best. It has been a bit difficult getting my doctor to answer.
The spot cream works. Nothing else has including surgical procedures! It takes time but it absolutely works!
Been using the spot cream for 3 months and the Anti Aging cream for a month and a half and barely any results. Maybe very slight fading. Not sure why this isn't really working for me. I upped the amount of Hydroquinone a week ago so we'll see if that does anything. However, my skin does feel nice and smooth, so at least that's a plus.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
Yall are quick and fast And gives answers on point!!
Love love Musely... great products, great service,, quick response to any questions .. spot cream and night cream are amazing..!
This is better than going to an esthetician and paying hundred for little results. You can see major results after 60 days but make sure to focus on the maintenance portion as well
This product works, and works fast. Very happy how my skin looks.
It’s being a journey with my melasma but thanks to Musely I feel more confident and myself!
Communication lines are simple and timely.
I’ve been using the hair growth pills for about 7 weeks and can see a difference in the amount of new baby hairs I’ve got on my temples. The bottle says to take before bed for best effect but it does make me need to pee during the night because one of the main ingredients, spironolactone, is a diuretic.
I try it for 3 months my dark spots did not improve I’m a woman of color pay my money for nothing.
After a year or two of trial and error with other products. I have found something that works and my face is the proof. I was never one to wear heavy face makeup but had to in order to hide the melasma and then the hormonal acne that showed. I am now about 6 weeks in and can feel comfortable enough to go with light face make up if anything at all. My husband has even noticed the difference.
I am thankful I found Musley my dark spots are completely gone and my skin looks so much healthier. Will not go without spot cream and night cream 😊
My face appears much smoother. I’m happy with this product
I haven’t really had the need for customer services
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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