IS A GREAT PRODUCT 100%
IS A GREAT PRODUCT 100% BUT I WOULD LIKE TO BUY IT INDIVIDUAL. I DON'T WANT A REFILL, I KNOW IS MORE SHIPPER, BUT I PREFER TO SELECT WHAT I NEED FOR THE TIME...

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
IS A GREAT PRODUCT 100% BUT I WOULD LIKE TO BUY IT INDIVIDUAL. I DON'T WANT A REFILL, I KNOW IS MORE SHIPPER, BUT I PREFER TO SELECT WHAT I NEED FOR THE TIME...
I developed facial dark spots in my 40s (I'm now 64). I have tried every foundation out there to cover them and NOTHING worked. It was embarrassing and frustrating. I could not afford to go to a fancy dermatologist. Then I saw a TV commercial for Musely. They showed before and after photos and I though "what have I got to lose?" I followed directions and at about the 12-week mark...all of a sudden! I woke up to clearer skin!!! I was thrilled! Since then I've even gone out to the store WITHOUT ANY MAKEUP. That would never happen before! I'm so happy and it's so easy to use. THANK YOU Musely for giving me my complexion back!
EXCELLENT!!
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
It took a couple days to get a response, but when they did respond, it was very helpful information.
My last prescription for the Spot Cream did not include the HQ ingredient and my melasma (dark areas and spots) has come back. I would prefer my prescription to include HQ even if it is a low dosage. I am in a high UV index climate (central/south Florida). I am also in menopause. Even though I am not in direct sunlight often, I can't completely avoid some direct UV exposure. The fall/winter seasons may lower the UV index but we are having warmer winters. Most fall/winter days have a higher degree of sunlight UV radiation in this region. The HQ is the magic ingredient that restores my skin to its original tone.
Good I liked Musely
The miracle product that saved my face and my self esteem… after having a clear complexion dark spots started to appear and was sad and awful. Tried everything from different countries. Every laser, peeling and nothing. THANKS MUSELY! Mi skin I clear and young full again.
I tried so many otc creams for melasma none worked.Even tried Obaji, which worked ,but not as well as Musely, which was $100 a bottle. Even with make-up it was hard to hide the melasma.I have a fair complexion and realized too late what the dun snd birth control was doing to my skin.I saw the add for Musely and was hopeful I had found my answer. I followed the 60 day calendar religiously like I was told when I got my very first bottle. I was so excited to see a significant change after that first bottle.And took breaks like the instructions say. I stopped usage every three months for a month, which was hard when you're seeing great results.This is yr 2 and I don't need to wear make-up to try and hide the melasma. I am using the cream for maintenance. My cheeks still have a some melasma as that was my big problem area. But I am very pleased with the results.
I’ve had freckles my entire life but as I got older started getting sun and age spots. It really bothered me when I’d see them in pictures. I’ve been using the spot cream and I’m shocked how great it’s worked. Everything I wanted gone is gone! I’m amazed. So I stated using the anti aging and the eye cream. Still waiting to see results but I know I will. Very easy process to order and actually cheaper than what I was using before Musely. I love it!
The Spot Cream M+ really worked for me, my cream always can on time and I love the results. I'm about to go through the process again for my forehead.
I have been using the treatment for 3 years with fabulous results!!! Works like magic! Patience and consistency are the keys!
Good service, my skin looks much better. Thanks
I started using this product in 2020 and has no regrets at all!! It delivers!
My skin has never looked so good!!! At 52 years I thought dark spots and damaged skin was just something I had to live with…. Oh boy was I wrong! I can go out without makeup and not have to buy full coverage foundation for the first time in 15 yrs. Thank you Musely ❤️
Excellent product with real results and good service. Cheaper and just as effective as going to a traditional dermatologist, Highly recommend.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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