The product i ordered works very well…
The product i ordered works very well as stated in the advertisement, my dark spot cream did miracles for me thanks to musely and the dedicated dermatologist that help with our journey.

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
The product i ordered works very well as stated in the advertisement, my dark spot cream did miracles for me thanks to musely and the dedicated dermatologist that help with our journey.
After having my second child I got terrible Melasma, giving me a dark mustache appearance above my top lip. I also had splotchy patches on my forehead and cheek. I tried expensive over the counter creams and seeing estheticians, but nothing worked. After seeing multiple ads for Musely, I decided I had nothing to lose. My results were fast. Within weeks my stubborn Melasma that I’d been trying to get rid of for years melted away… it was truly an amazing transformation. I never leave reviews, but this product WORKS. I still use the spot cream from time to time when a stubborn patch of dark spots will appear, and I consistently use the night cream. This skincare line changed my life, and I urge anyone with dark spots and/or Melasma to give it a try!
The doctor prescribe the original tropical formula. It work wonders. In the 3rd month my hair started to grow back. In a half year my hair was beautiful. And then they changed the formula. They did not make any note on it. I noticed in 2 months that my receiding hairline is coming back. I had no idea why. After extra 2 months when my hair went back to its terrible thinness, the doctor admitted the formula was changed for a stronger one. They took out finestrade and put dutesteride in it. I said it is not working for me. I am paying $70 a month for a treatment that does not work. I ask to I've me back the original formulavthat was working for me. They said that it is not available. So I cancel my treatment and went to another company who give me finestrade tropical treatment. My hair is growing again.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
I saw quick improvement with my face and neck discoloration.
I have been very satisfied with this product. It took a bit of a learning curve because everyone’s skin is different so that makes it difficult to predict how the outcome will be and how long it will take. But it has definitely helped tremendously and does what it advertised. I am still in the process of working on my skin and it’s been 50 days now. I am currently using a combination of Musely products that work in sync with each other and I have a good feeling that in a few more months, I will have achieved my skin goals and will just be maintaining my results. It’s not an instant improvement so I highly recommend you have a realistic time frame and patience. These products aren’t cheap, but they are a very affordable way to help what may seem like skin problems that can’t be solved. I had melasma and thought I was stuck with discoloration all over my face for the rest of my life. As of today you wouldn’t know it by the way my complexion looks. Not only has the discoloration faded, my skin has been resurfaced and there is no more rough texture. Just smooth skin that you can hardly see any pores. At 50 years old this is a complexion I didn’t think possible!
Proof is in the pudding. What was advertised was true it works.
Only product that has ever worked on my skin
It worked the first time but last two times it hasn’t really worked.
it has significantly lightened the big splotch of discoloration on my left cheek, which I had to cover with a tattoo-covering concealer. While it's not gone, it is much, much lighter,
Estoy muy feliz de haber empezado mi tratamiento con MUSELY para las manchas en la cara (Melasma) ahora después de más de un año las manchas se han desvanecido casi por completo. No fueron inmediatos los resultados pero con paciencia y consistencia el tratamiento dió resultado. He recomendado MUSELY a mis amigas y lo seguiré haciendo. Me siento más segura de mi misma al ver mi cara sin esas manchas 😁.
I HAVE BROWN SPORMTS WHEN I GET IN THE SUN .AND IT WIPES THEM AWAY
Musely works! it's the only thing that works. Great for your skin.
I didn't work for me, very expensive product with no results.
My skin is amazing and glowing 🤪
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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